Improving performance of customer-processes with knowledge management

Business Process Management Journal

Volumn 11, Issue 5, 2005, Pages 573-588

  Bueren, Adrian ^a   Schierholz, Ragnar ^a   Kolbe, Lutz M ^a   Brenner, Walter ^a  

^a UNIVERSITY OF ST GALLEN   (Switzerland)

Author keywords

Customer relations; Knowledge management; Performance measurement (quality); Process management

Indexed keywords

EID: 24744435658     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150510619894     Document Type: Article

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