Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance

Managing Service Quality

Volumn 16, Issue 5, 2006, Pages 501-519

  Tsoukatos, Evangelos ^a   Rand, Graham K ^a  

^a LANCASTER UNIVERSITY   (United Kingdom)

Author keywords

Customer loyalty; Customer satisfaction; Greece; Insurance; SERVQUAL

Indexed keywords

EID: 33749337551     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610686746     Document Type: Article

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