Linking the customer contact model to service quality

Journal of Operations Management

Volumn 16, Issue 4, 1998, Pages 495-508

  Soteriou, Andreas C ^a   Chase, Richard B ^b  

^a UNIVERSITY OF CYPRUS   (Cyprus)

^b UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

Author keywords

Customer contact; Service operations; Service quality

Indexed keywords

INDUSTRIAL MANAGEMENT; MARKETING; MATHEMATICAL MODELS; QUALITY ASSURANCE;

CUSTOMER CONTACT; SERVICE OPERATION; SERVICE QUALITY;

OPERATIONS RESEARCH;

EID: 0032118212     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0272-6963(98)00026-6     Document Type: Article

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