The creation of output and quality in services: A framework to analyze information technology-worker systems

Production and Operations Management

Volumn 13, Issue 3, 2004, Pages 245-259

  Napoleon, Karen ^a   Gaimon, Cheryl ^b  

^a UNIVERSITY OF GEORGIA   (United States)

^b GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Flow shop; Information technology; Job shop; Service operations; Services; Worker skill

Indexed keywords

EID: 11144271038     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2004.tb00509.x     Document Type: Article

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