Redesigning the customer support process for the electronic economy: Insights from storage dimensions

MIS Quarterly: Management Information Systems

Volumn 21, Issue 4, 1997, Pages 457-482

  El Sawy, Omar A ^a   Bowles, Gene ^b  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^b Storage Dimensions   (United States)

Author keywords

Business process redesign; Customer support process; Information technologies for customer integration; Knowledge management; Learning organization

Indexed keywords

COMPETITION; DATA STORAGE EQUIPMENT; KNOWLEDGE ENGINEERING; LEARNING SYSTEMS; PRODUCT DEVELOPMENT; SOCIETIES AND INSTITUTIONS;

BUSINESS PROCESS REDESIGN; CUSTOMER RELATION; CUSTOMER SUPPORT PROCESS; ELECTRONIC NETWORKS;

INFORMATION TECHNOLOGY;

EID: 0000595728     PISSN: 02767783     EISSN: None     Source Type: Journal    
DOI: 10.2307/249723     Document Type: Article

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