Waiting in line for online services: A qualitative study of the user's perspective

Information Systems Journal

Volumn 16, Issue 2, 2006, Pages 181-211

  Ryan, Gerard ^a   Valverde, Mireia ^a  

^a UNIVERSITAT ROVIRA I VIRGILI   (Spain)

Author keywords

e consumer behaviour; e services; Functionality; Waiting

Indexed keywords

EID: 33644750700     PISSN: 13501917     EISSN: 13652575     Source Type: Journal    
DOI: 10.1111/j.1365-2575.2006.00214.x     Document Type: Article

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