The World Wide Wait: Effects of Delays on User Performance

Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium'

Volumn , Issue , 2000, Pages 416-419

  Selvidge, Paula R ^a   Chaparro, Barbara ^a   Bender, Gregory T ^b  

^a WICHITA STATE UNIVERSITY   (United States)

^b IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BANDWIDTH; COMPUTER GRAPHICS; ELECTRONIC COMMERCE; INFORMATION ANALYSIS; RESPONSE TIME (COMPUTER SYSTEMS); USABILITY ENGINEERING;

DOWNLOAD DELAYS; PAGE STYLES;

WORLD WIDE WEB;

EID: 1842637574     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1177/154193120004400404     Document Type: Conference Paper

References (9)

1. th WWW user survey. http://www.gvu.gatech.edu.
2. Kirk, R. (1995). Experimental design: Procedures for the behavioral sciences. Pacific Grove, CA: Brooks/Cole Publishing Company.
3. Nielson, J. (1996) Top ten mistakes in web design. Alertbox, http://www.useit.com.
4. Nielson, J. (1997). The need for speed. Alertbox, http://www.useit.com.
5. Ramsay, J., Barbesi, A., & Preece, J. (1998). A psychological investigation of long retrieval times on the World Wide Web. Interacting with Computers, 10, 77-86.
6. Sears, A., Jacko, J., & Borella, M. (1997) Internet delay effects: How users perceive quality, organization, and ease of use information. CHI 1997 Proceedings, http://www.acm.org/sigchi/chi97.
7. Selvidge, P. (1999, May). Reservations about the usability of airline web sites: A comparison of seven airline web sites. Poster session presented at the annual meeting of CHI 1999, Pittsburgh, PA.
8. Smith, P. (1996). Towards a practical measure of hypertext usability. Interacting with Computer, 8 (4) 365-381.
9. Wilson, T. (1999, August). Internet Week. http://www.techweb.com/se/ directlink.cgi?INW19990802S0002