메뉴 건너뛰기




Volumn 13, Issue 3, 2003, Pages 195-205

Waiting online: A review and research agenda

Author keywords

Consumer behaviour; Electronic commerce; Internet; Research; Response rate; Systems design

Indexed keywords


EID: 4143054121     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662240310478213     Document Type: Review
Times cited : (25)

References (54)
  • 1
    • 30244554611 scopus 로고    scopus 로고
    • Is your Website too big?
    • 19 October
    • Accounting Web (2000), "Is your Website too big?", Accounting Web, 19 October, available at: www.allaboutyourownwebsite.com/bestpagesize.shtml
    • (2000) Accounting Web
  • 2
    • 30244577586 scopus 로고    scopus 로고
    • Acceptable computer response times. Insights from human factors international
    • April
    • Bailey, B. and Schaffer, E. (2001), "Acceptable computer response times. Insights from human factors international", UI Design Update Newsletter, April, available at: www.humanfactors.com/downloads/apr012.htm
    • (2001) UI Design Update Newsletter
    • Bailey, B.1    Schaffer, E.2
  • 3
    • 30244459493 scopus 로고    scopus 로고
    • BBC
    • BBC (2002), "France takes to the Web", BBC, available at: http://news.bbc.co.uk/hi/english/sci/tech/newsid_1767000/1767767.stm
    • (2002) France Takes to the Web
  • 4
    • 30244506772 scopus 로고    scopus 로고
    • Web rage hits the Internet
    • BBC News (2002), "Web rage hits the Internet", BBC News, available at: http://news.bbc.co.uk/1/hi/sci/tech/1829944.stm
    • (2002)
  • 5
    • 0033705621 scopus 로고    scopus 로고
    • Integrating user-perceived quality into (Web) server design
    • Bhatti, N., Bouch, A. and Kuchinsky, A. (2000), "Integrating user-perceived quality into (Web) server design", Computer Networks, Vol. 33 No. 1 -6, pp. 1 -16, available at: www.hpl.hp.com/techreports/2000/HPL-2000-3.pdf
    • (2000) Computer Networks , vol.33 , Issue.1-6 , pp. 1-16
    • Bhatti, N.1    Bouch, A.2    Kuchinsky, A.3
  • 6
    • 0031331533 scopus 로고    scopus 로고
    • The effects of Internet latency on user perception of information content
    • Borella, M.S., Sears, A. and Jacko, J. (1997), "The effects of Internet latency on user perception of information content", Global Telecommunications Conference, GLOBECOM '97, IEEE, Vol. 3, pp. 1932-6, available at: http://exxp.de/ham/pub/pdf/intele99.pdf
    • (1997) Global Telecommunications Conference, GLOBECOM '97, IEEE , vol.3 , pp. 1932-1936
    • Borella, M.S.1    Sears, A.2    Jacko, J.3
  • 10
    • 0001903449 scopus 로고    scopus 로고
    • How tolerable is delay? Consumers' evaluations of Internet Web sites after waiting
    • Dellaert, B.G.C. and Kahn, B.E. (1999), "How tolerable is delay? Consumers' evaluations of Internet Web sites after waiting", Journal of Interactive Marketing, Vol. 13 No. 1, pp. 41-54, available at: http://ideas.uqam.ca/ideas/data/Papers/dgrkubcen199864.html
    • (1999) Journal of Interactive Marketing , vol.13 , Issue.1 , pp. 41-54
    • Dellaert, B.G.C.1    Kahn, B.E.2
  • 13
    • 0032024339 scopus 로고    scopus 로고
    • Subjectivity and notions of time and value in interactive information retrieval
    • Dunlop, M.D. and Johnson, C. (1998), "Subjectivity and notions of time and value in interactive information retrieval", Interacting with Computers, Vol. 10 No. 1.
    • (1998) Interacting with Computers , vol.10 , Issue.1
    • Dunlop, M.D.1    Johnson, C.2
  • 15
    • 2442702135 scopus 로고    scopus 로고
    • Web vs campus store? Why students buy textbooks online
    • Foucault, B.E. and Scheufele, D.A. (2002), "Web vs campus store? Why students buy textbooks online", Journal of Consumer Marketing, Vol. 19 No. 5, pp. 409-23.
    • (2002) Journal of Consumer Marketing , vol.19 , Issue.5 , pp. 409-423
    • Foucault, B.E.1    Scheufele, D.A.2
  • 16
    • 0007209144 scopus 로고    scopus 로고
    • Georgia Tech Research Corporation (1998), "GVU's 10th WWW user survey", available at: www.gvu.gatech.edu/user_surveys/survey-1998-10/
    • (1998) GVU's 10th WWW User Survey
  • 17
    • 0001473941 scopus 로고
    • Subjective vs objective time measures: A note on the perception of time in consumer behaviour
    • Hornik, J. (1984), "Subjective vs objective time measures: a note on the perception of time in consumer behaviour", Journal of Consumer Research, Vol. 11, pp. 615-18.
    • (1984) Journal of Consumer Research , vol.11 , pp. 615-618
    • Hornik, J.1
  • 18
    • 0242530345 scopus 로고    scopus 로고
    • System response time and user satisfaction: An experimental study of browser-based applications
    • Long Beach, CA
    • Hoxmeier, J, and DiCesare, C. (2000), "System response time and user satisfaction: an experimental study of browser-based applications", Proceedings of the Sixth Americas Conference on Information Systems, Long Beach, CA, pp. 140-45.
    • (2000) Proceedings of the Sixth Americas Conference on Information Systems , pp. 140-145
    • Hoxmeier, J.1    Dicesare, C.2
  • 19
    • 0011401546 scopus 로고    scopus 로고
    • What's the Web worth? The impact of retrieval delays on the value of distributed information
    • Staffordshire University, Stoke on Trent, June
    • Johnson, C. (1997), "What's the Web worth? The impact of retrieval delays on the value of distributed information", Workshop on Time and the Web, Staffordshire University, Stoke on Trent, June.
    • (1997) Workshop on Time and the Web
    • Johnson, C.1
  • 23
    • 0001965945 scopus 로고
    • The psychology of waiting lines
    • Czepiel, J.A., Solomon M.R. and Surprenant, C.F. (Eds), Lexington Books, Lexington, MA
    • Maister, D.H. (1985), "The psychology of waiting lines", in Czepiel, J.A., Solomon M.R. and Surprenant, C.F. (Eds), The Service Encounter: Managing Employee/Customer Interaction in Service Businesses, Lexington Books, Lexington, MA, pp. 113-23.
    • (1985) The Service Encounter: Managing Employee/Customer Interaction in Service Businesses , pp. 113-123
    • Maister, D.H.1
  • 24
    • 30244463020 scopus 로고    scopus 로고
    • The impact of system response time on navigating through hypertext
    • Frindte, W., Köhler, T., Marquet, P. and Nissen, E. (Eds), Frankfurt/M., Lang
    • Meyer, H.A. and Hildebrandt, M. (2001), "The impact of system response time on navigating through hypertext", in Frindte, W., Köhler, T., Marquet, P. and Nissen, E. (Eds), Internet-based Teaching and Learning (IN-TELE) 99, Frankfurt/M., Lang, pp. 315-19.
    • (2001) Internet-based Teaching and Learning (IN-TELE) , vol.99 , pp. 315-319
    • Meyer, H.A.1    Hildebrandt, M.2
  • 25
    • 0037711694 scopus 로고    scopus 로고
    • Towards Time design: Pacing of hypertext navigation by system response times
    • Terveen, L. and Wixon, D. (Eds), ACM Press, New York, NY
    • Meyer, H.A. and Hildebrandt, M. (2002), "Towards Time design: pacing of hypertext navigation by system response times", in Terveen, L. and Wixon, D. (Eds), Extended Abstracts of the ACM Conference on Human Factors in Computing Systems, ACM Press, New York, NY, pp. 824-5.
    • (2002) Extended Abstracts of the ACM Conference on Human Factors in Computing Systems , pp. 824-825
    • Meyer, H.A.1    Hildebrandt, M.2
  • 28
    • 30244551182 scopus 로고    scopus 로고
    • Scope Communications Group, Dublin
    • Nua (1999), "Internet performance slowing down", Scope Communications Group, Dublin, available at: www.nua.ie/surveys/index.cgi?f=VS&art_id=905355353&rel=true
    • (1999) Internet Performance Slowing Down
  • 29
    • 30244527567 scopus 로고    scopus 로고
    • Scope Communications Group, Dublin
    • Nua (2001), "Slow sites costing online retailers", Scope Communications Group, Dublin, available at: www.nua.ie/surveys/index.cgi?f=VS&art_id=905356735&rel=true
    • (2001) Slow Sites Costing Online Retailers
  • 31
    • 30244556918 scopus 로고    scopus 로고
    • UIE Tips feature article, user Interface Engineering
    • Perfetti, C. (2001), "The truth about download time", UIE Tips feature article, user Interface Engineering, available at; www.uie.com/truth.htm
    • (2001) The Truth About Download Time
    • Perfetti, C.1
  • 33
    • 0032026632 scopus 로고    scopus 로고
    • A psychological investigation of long retrieval times on the World Wide Web
    • Ramsay, J., Barbesi, A. and Preece, J. (1998), "A psychological investigation of long retrieval times on the World Wide Web", Interacting with Computers, Vol. 10, pp. 77-86.
    • (1998) Interacting with Computers , vol.10 , pp. 77-86
    • Ramsay, J.1    Barbesi, A.2    Preece, J.3
  • 37
    • 0003043456 scopus 로고    scopus 로고
    • The effect of download time on consumer attitude toward the e-service retailer
    • Autumn
    • Rose, G.M. and Straub, D.W. (2001), "The effect of download time on consumer attitude toward the e-service retailer", E-Service Journal, Vol, 1 No. 1, Autumn.
    • (2001) E-Service Journal , vol.1 , Issue.1
    • Rose, G.M.1    Straub, D.W.2
  • 38
    • 0002551409 scopus 로고    scopus 로고
    • Current technological impediments to business-to consumer electronic commerce
    • Rose, G., Khoo, H. and Straub, D. (1999), "Current technological impediments to business-to consumer electronic commerce", Communications of the AIS, Vol. 1 No. 16, pp. 1-74.
    • (1999) Communications of the AIS , vol.1 , Issue.16 , pp. 1-74
    • Rose, G.1    Khoo, H.2    Straub, D.3
  • 39
    • 0242530341 scopus 로고    scopus 로고
    • A refined view of download time on e-consumer attitudes and patronage towards e-retailers
    • Rose, G.M., Lees, J.D. and Straub, D.W. (2001), "A refined view of download time on e-consumer attitudes and patronage towards e-retailers", The International journal of Media Management, Vol. 3 No. 11, pp. 105-11.
    • (2001) The International Journal of Media Management , vol.3 , Issue.11 , pp. 105-111
    • Rose, G.M.1    Lees, J.D.2    Straub, D.W.3
  • 41
    • 0002020434 scopus 로고
    • System repines time and method of pay: Stress effects in computer-based tasks
    • Schleifer, L.M. and Amick, B.C. (1989), "System repines time and method of pay: stress effects in computer-based tasks", International Journal of Human-computer Interaction, Vol. 1 No. 1, pp. 23-39.
    • (1989) International Journal of Human-computer Interaction , vol.1 , Issue.1 , pp. 23-39
    • Schleifer, L.M.1    Amick, B.C.2
  • 43
    • 30244519275 scopus 로고    scopus 로고
    • The impact of Internet delay and document content on user perceptions
    • De Paul University, Chicago, IL
    • Sears, A.L. and Jacko, J.A. (1998), "The impact of Internet delay and document content on user perceptions", CTI Technical Report, De Paul University, Chicago, IL, available at: http://facweb.cs.depaul.edu/research/ techreports/abstract98003.htm
    • (1998) CTI Technical Report
    • Sears, A.L.1    Jacko, J.A.2
  • 44
    • 30244573638 scopus 로고    scopus 로고
    • Internet delay effects: How users perceive quality, organisation, and ease of use of information
    • De Paul University, Chicago, IL
    • Sears, A.L., Jacko, J.A. and Borella, M.S. (1997a), "Internet delay effects: how users perceive quality, organisation, and ease of use of information", CTI Technical Report, De Paul University, Chicago, IL, available at: http:// facweb.cs.depaul.edu/research/TechReports/ abstract97004.htm
    • (1997) CTI Technical Report
    • Sears, A.L.1    Jacko, J.A.2    Borella, M.S.3
  • 45
    • 0003051857 scopus 로고    scopus 로고
    • Internet delay effects: How users perceive quality, organization, and ease of use of information
    • Ch 97, March, pp. 353-54
    • Sears, A., Jacko, J.A. and Borella, M.S. (1997b), "Internet delay effects: how users perceive quality, organization, and ease of use of information", Late-Breaking/Short Talks, Ch 97, pp. 22-7, March, pp. 353-54, available at: http://wwacm.org/sigchi/ chi97/proceedings/short-talk/als2.htm
    • (1997) Late-Breaking/Short Talks , pp. 22-27
    • Sears, A.1    Jacko, J.A.2    Borella, M.S.3
  • 46
    • 34250639076 scopus 로고    scopus 로고
    • How long is too long to wait for a Web site to download?
    • Selvidge, P. (1999), "How long is too long to wait for a Web site to download?", Usability News, 1.2-99. available at: www.supsy.psy.twsu.edu(surl/usabilltynews/1s/time_delay.htm
    • (1999) Usability News , pp. 12-99
    • Selvidge, P.1
  • 48
    • 0040036328 scopus 로고    scopus 로고
    • Boo.com, online fashion retailer, goes out of business
    • May 19
    • Sorkin, A. (2000), "Boo.com, online fashion retailer, goes out of business", New York Times, May 19, available at: www.nytimes.com/library/tech/00/05/biztech/articles/19boo.html
    • (2000) New York Times
    • Sorkin, A.1
  • 50
    • 0242614998 scopus 로고    scopus 로고
    • Seeking ways to cut the Web-page wait
    • June 14
    • Tedeschi, B. (1999), "Seeking ways to cut the Web-page wait", New York Times, June 14.
    • (1999) New York Times
    • Tedeschi, B.1
  • 52
    • 0038760508 scopus 로고    scopus 로고
    • Don't keep your Internet customers waiting too long at the (virtual) front door
    • Winter
    • Weinberg, B.D. (2000), "Don't keep your Internet customers waiting too long at the (virtual) front door", Journal of Interactive Marketing, Vol. 14 No. 1, Winter, pp. 30-9.
    • (2000) Journal of Interactive Marketing , vol.14 , Issue.1 , pp. 30-39
    • Weinberg, B.D.1
  • 54
    • 0038335685 scopus 로고    scopus 로고
    • The antecedents and consequences of trust in online-purchase decisions
    • Spring
    • Yoon, S.J (2002), "The antecedents and consequences of trust in online-purchase decisions", Journal of Interactive Marketing, Spring, Vol. 16 No. 2, p. 47.
    • (2002) Journal of Interactive Marketing , vol.16 , Issue.2 , pp. 47
    • Yoon, S.J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.