Waiting for service: Ten years of empirical research

International Journal of Service Industry Management

Volumn 10, Issue 2, 1999, Pages 171-185

  Durrande Moreau, Agnès ^a  

^a UNIVERSITÉ DE SAVOIE   (France)

Author keywords

Consumer behaviour; Literature review; Service

Indexed keywords

EID: 0033411917     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239910264334     Document Type: Article

References (44)

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