메뉴 건너뛰기




Volumn 26, Issue 2, 1998, Pages 78-87

Queues, customer characteristics and policies for managing waiting-lines in supermarkets

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84986078079     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590559810206498     Document Type: Article
Times cited : (28)

References (23)
  • 1
    • 0004256140 scopus 로고
    • 7th edition, Allyn and Bacon, Boston, MA.
    • Baron, R.A. and Byrne, D. (1994), Social Psychology, 7th edition, Allyn and Bacon, Boston, MA.
    • (1994) Social Psychology
    • Baron, R.A.1    Byrne, D.2
  • 2
    • 0001185611 scopus 로고
    • Perceived control and crowding stress: processes mediating the impact of spatial and social density
    • in Baum, A. and Epstein, Y. (Eds), Lawrence Erlbaum, Hillsdale, NJ.
    • Baron, R.M. and Rodin, J. (1978), “Perceived control and crowding stress: processes mediating the impact of spatial and social density”, in Baum, A. and Epstein, Y. (Eds), Human Response to Crowding, Lawrence Erlbaum, Hillsdale, NJ.
    • (1978) Human Response to Crowding
    • Baron, R.M.1    Rodin, J.2
  • 4
    • 0003924296 scopus 로고
    • 2nd edition, Collier-Macmillan, London.
    • Brown, R. (1985), Social Psychology, 2nd edition, Collier-Macmillan, London.
    • (1985) Social Psychology
    • Brown, R.1
  • 5
    • 0023335818 scopus 로고
    • Type A behaviour and occupational stress: a cross-cultural study of blue-collar workers
    • Evans, G.W., Palsane, M.N. and Carrere, S. (1987), “Type A behaviour and occupational stress: a cross-cultural study of blue-collar workers”, Journal of Personality and Social Psychology, Vol. 52, pp. 1002-07.
    • (1987) Journal of Personality and Social Psychology , vol.52 , pp. 1002-1007
    • Evans, G.W.1    Palsane, M.N.2    Carrere, S.3
  • 6
    • 0030548126 scopus 로고    scopus 로고
    • What to tell consumers in waits of different lengths: an integrative model of service evaluation
    • Hui, M.K. and Tse, D.K. (1996), “What to tell consumers in waits of different lengths: an integrative model of service evaluation”, Journal of Marketing, Vol. 60 No. 2, pp. 81-90.
    • (1996) Journal of Marketing , vol.60 , Issue.2 , pp. 81-90
    • Hui, M.K.1    Tse, D.K.2
  • 7
    • 0003087091 scopus 로고
    • Prescription for the waiting-in-line blues: entertain, enlighten, and enrage
    • Katz, K.L., Larson, B.M. and Larson, R.C. (1991), “Prescription for the waiting-in-line blues: entertain, enlighten, and enrage”, Sloane Management Review, Vol. 32 No. 4, pp. 44-53.
    • (1991) Sloane Management Review , vol.32 , Issue.4 , pp. 44-53
    • Katz, K.L.1    Larson, B.M.2    Larson, R.C.3
  • 8
    • 0030163358 scopus 로고    scopus 로고
    • Waiting lines as a marketing issue
    • Kostecki, M. (1996), “Waiting lines as a marketing issue”, European Management Journal, Vol. 14 No. 3, pp. 295-303.
    • (1996) European Management Journal , vol.14 , Issue.3 , pp. 295-303
    • Kostecki, M.1
  • 9
    • 0023452671 scopus 로고
    • Perspectives on queues: social justice and the psychology of queuing
    • Larson, R.C. (1987), “Perspectives on queues: social justice and the psychology of queuing”, Operations Research, Vol. 35 No. 6, pp. 895-905.
    • (1987) Operations Research , vol.35 , Issue.6 , pp. 895-905
    • Larson, R.C.1
  • 12
    • 84986175277 scopus 로고    scopus 로고
    • http://www.hackney.gov.k: 80/facts/ Deprivation.htm.
    • London Borough of Hackney (1997), Deprivation in Hackney, http://www.hackney.gov.k: 80/facts/ Deprivation.htm.
    • (1997) Deprivation in Hackney
  • 13
    • 0001965945 scopus 로고
    • The psychology of waiting lines
    • in Czepiel, J.A., Solomon, M.R. and Surprenant, C.F. (Eds), Lexington Books, Lexington, MA.
    • Maister, D.H. (1985), “The psychology of waiting lines”, in Czepiel, J.A., Solomon, M.R. and Surprenant, C.F. (Eds), The Service Encounter: Managing Employee/ Customer Interaction in Service Businesses, Lexington Books, Lexington, MA., pp. 113-23.
    • (1985) The Service Encounter: Managing Employee/ Customer Interaction in Service Businesses , pp. 113-123
    • Maister, D.H.1
  • 14
    • 0020109995 scopus 로고
    • Psychological perspectives on the type A behaviour pattern
    • Mathews, K.A. (1982), “Psychological perspectives on the type A behaviour pattern”, Psychological Bulletin, Vol. 91, pp. 293-323.
    • (1982) Psychological Bulletin , vol.91 , pp. 293-323
    • Mathews, K.A.1
  • 15
    • 84951547980 scopus 로고
    • Cash and carry customers’ shopping habits and supplier choice criteria
    • Meidan, A. and Tomes, A. (1991), “Cash and carry customers’ shopping habits and supplier choice criteria”, International Journal of Retail & Distribution Management, Vol. 19 No. 5, pp. 29-36.
    • (1991) International Journal of Retail & Distribution Management , vol.19 , Issue.5 , pp. 29-36
    • Meidan, A.1    Tomes, A.2
  • 17
    • 0012799296 scopus 로고
    • 6th edition., Prentice-Hall, Englewood Cliffs, NJ.
    • Robbins, S.P. (1993), Organisational Behaviour, 6th edition., Prentice-Hall, Englewood Cliffs, NJ.
    • (1993) Organisational Behaviour
    • Robbins, S.P.1
  • 18
    • 0009192151 scopus 로고
    • Application of social psychology
    • in Lindzey, G. and Aronson, E. (Eds), Lawrence Erlbaum, New York, NY
    • Rodin, J. (1985), “Application of social psychology”, in Lindzey, G. and Aronson, E. (Eds), The Handbook of Social Psychology, 3rd edition, Lawrence Erlbaum, New York, NY, Vol. 2, pp. 805-881.
    • (1985) The Handbook of Social Psychology, 3rd edition , vol.2 , pp. 805-881
    • Rodin, J.1
  • 19
    • 58149208464 scopus 로고
    • Intrusions into waiting lines: does the queue constitute a social system?
    • Schmitt, B.H., Dubé, L. and Leclerc, F. (1992), “Intrusions into waiting lines: does the queue constitute a social system?”, Journal of Personality and Social Psychology, Vol. 63 No. 5, pp. 806-15.
    • (1992) Journal of Personality and Social Psychology , vol.63 , Issue.5 , pp. 806-815
    • Schmitt, B.H.1    Dubé, L.2    Leclerc, F.3
  • 21
    • 84986072499 scopus 로고
    • Waiting for service: the relationship between delays and evaluations of service
    • Taylor, S. (1994), “Waiting for service: the relationship between delays and evaluations of service”, Journal of Marketing, Vol. 58 No. 2, pp. 56-69.
    • (1994) Journal of Marketing , vol.58 , Issue.2 , pp. 56-69
    • Taylor, S.1
  • 22
    • 21844502217 scopus 로고
    • The effects of filled waiting time and service provider control over the delay on evaluations of service
    • Taylor, S. (1995), “The effects of filled waiting time and service provider control over the delay on evaluations of service”, Journal of the Academy of Marketing Science, Vol. 23, pp. 38-48.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , pp. 38-48
    • Taylor, S.1
  • 23
    • 0348133717 scopus 로고
    • Waiting time delays and customer satisfaction in supermarkets
    • Tom, G. and Lucey, S. (1995), “Waiting time delays and customer satisfaction in supermarkets”, Journal of Services Marketing, Vol. 9 No. 5, pp. 20-9.
    • (1995) Journal of Services Marketing , vol.9 , Issue.5 , pp. 20-29
    • Tom, G.1    Lucey, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.