Variability in health care services: The role of service employee flexibility

Australasian Marketing Journal

Volumn 22, Issue 3, 2014, Pages 168-178

  Vredenburg, Jessica ^a   Bell, Simon J ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Customer and patient participation; Health care services; Service employee adaptability; Service employee flexibility; Service variability

Indexed keywords

EID: 85027938693     PISSN: 14413582     EISSN: 18393349     Source Type: Journal    
DOI: 10.1016/j.ausmj.2014.08.001     Document Type: Article

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