The impact of fake reviews on online visibility: A vulnerability assessment of the hotel industry

Information Systems Research

Volumn 27, Issue 4, 2016, Pages 940-961

  Lappas, Theodoros ^a   Sabnis, Gaurav ^a   Valkanas, Georgios ^a  

^a STEVENS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Customer reviews; Decision support systems; Fake reviews; Knowledge management; Vulnerability assessment

Indexed keywords

ARTIFICIAL INTELLIGENCE; DECISION SUPPORT SYSTEMS; HOTELS; KNOWLEDGE MANAGEMENT; SALES;

CUSTOMER REVIEW; DIFFERENT ATTACKS; HOTEL INDUSTRY; MODEL APPROACH; ONLINE REVIEWS; PURCHASE DECISION; RESPONSE STRATEGIES; VULNERABILITY ASSESSMENTS;

VISIBILITY;

EID: 85010304113     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.2016.0674     Document Type: Article

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