Handling Negative Online Customer Reviews: The Effects of Elaboration Likelihood Model and Distributive Justice

Journal of Travel and Tourism Marketing

Volumn 31, Issue 1, 2014, Pages 1-15

  Cheng, Vincent T P ^a   Loi, Mei Kun ^a  

^a MACAU UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Macao)

Author keywords

distributive justice; elaboration likelihood model; hotel; Online customer reviews; trust

Indexed keywords

EID: 84892976166     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548408.2014.861694     Document Type: Review

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