Responding to Online Reviews: Problem Solving and Engagement in Hotels

Cornell Hospitality Quarterly

Volumn 54, Issue 1, 2013, Pages 64-73

  Park, Sun Young ^a   Allen, Jonathan P ^a  

^a UNIVERSITY OF SAN FRANCISCO   (United States)

Author keywords

case study method; hotel online reviews; strategy; value co creation

Indexed keywords

EID: 84871381008     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965512463118     Document Type: Review

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