Satisfaction, value and intention to return in hotels

International Journal of Contemporary Hospitality Management

Volumn 28, Issue 11, 2016, Pages 2570-2588

  Worsfold, Kate ^a   Fisher, Ron ^b   McPhail, Ruth ^c   Francis, Mark ^b   Thomas, Andrew ^b  

^a Compass Health Group ^*  (Australia)

^b CARDIFF METROPOLITAN UNIVERSITY   (United Kingdom)

^c GRIFFITH UNIVERSITY   (Australia)

Author keywords

Employee satisfaction; Guest satisfaction; Intention to return; Perceived value; Physical attributes; Service experience

Indexed keywords

EID: 84999700195     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-04-2015-0195     Document Type: Article

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