Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale

Managing Service Quality

Volumn 20, Issue 1, 2010, Pages 70-88

  Barber, Nelson ^a   Scarcelli, Joseph M ^b  

^a UNIVERSITY OF NEW HAMPSHIRE   (United States)

^b NIAGARA UNIVERSITY   (United States)

Author keywords

Consumer behaviour; Customer services quality; Hygiene; Service industries; SERVQUAL; United States of America

Indexed keywords

EID: 75649094899     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521011011630     Document Type: Article

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