Examining the antecedents and consequences of online satisfaction within the public sector: The case of taxation services

Transforming Government: People, Process and Policy

Volumn 2, Issue 3, 2008, Pages 177-193

  Carlos Pinho, José ^a   Macedo, Isabel Maria ^a  

^a UNIVERSITY OF MINHO   (Portugal)

Author keywords

Communication technologies; Customer satisfaction; Government; Portugal; Public sector organizations; Taxation

Indexed keywords

EID: 84993087853     PISSN: 17506166     EISSN: None     Source Type: Journal    
DOI: 10.1108/17506160810902185     Document Type: Article

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