Applying SERVQUAL to Web sites: An exploratory study

International Journal of Quality and Reliability Management

Volumn 20, Issue 8, 2003, Pages 919-935

  van Iwaarden, Jos ^a   van der Wiele, Ton ^a   Ball, Leslie ^b   Millen, Robert ^b  

^a ERASMUS UNIVERSITY ROTTERDAM   (Netherlands)

^b NORTHEASTERN UNIVERSITY   (United States)

Author keywords

Electronic commerce; SERVQUAL; Worldwide Web

Indexed keywords

EID: 33744783349     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710310493634     Document Type: Article

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