The impact of online SERVQUAL dimensions on certified accountant satisfaction: The case of taxation services

EuroMed Journal of Business

Volumn 2, Issue 2, 2007, Pages 154-172

  Pinho, José Carlos ^a   Macedo, Isabel Maria ^a   Monteiro, Albertina Paula ^a  

^a UNIVERSITY OF MINHO   (Portugal)

Author keywords

Customer service quality; Online operatiions; Portugal; Public sector organizations; SERVQUAL; Taxation

Indexed keywords

EID: 77952691952     PISSN: 14502194     EISSN: 1758888X     Source Type: Journal    
DOI: 10.1108/14502190710826031     Document Type: Article

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