메뉴 건너뛰기




Volumn 69, Issue 12, 2016, Pages 5833-5841

Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior

Author keywords

Brand equity; International; Loyalty; Luxury brands; Preference; Price premium; Social media marketing

Indexed keywords


EID: 84989779345     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2016.04.181     Document Type: Article
Times cited : (729)

References (59)
  • 2
    • 42949138243 scopus 로고    scopus 로고
    • Finding High-Quality Content in Social Media
    • Agichtein, E., Castillo, C.Donato, Gionis, D., Finding High-Quality Content in Social Media. WDSM'08, 2008, 183–193.
    • (2008) WDSM'08 , pp. 183-193
    • Agichtein, E.1    Castillo, C.D.2    Gionis, D.3
  • 3
    • 84876160134 scopus 로고    scopus 로고
    • Turning like to buy: Social media emerges as a Commerce Channel
    • (Retrieved from) (Turning Like to Buy.pdf Accessed 07.02.2016)
    • Anderson, M., Sims, D., Price, J., Brusa, J., Turning like to buy: Social media emerges as a Commerce Channel., 2011 (Retrieved from) www.booz.com/media/uploads/BaC (Turning Like to Buy.pdf Accessed 07.02.2016).
    • (2011)
    • Anderson, M.1    Sims, D.2    Price, J.3    Brusa, J.4
  • 4
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • Baron, R.M., Kenny, D.A., The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51:6 (1986), 1173–1182.
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 5
    • 84864134550 scopus 로고    scopus 로고
    • Are social media replacing traditional media in terms of brand equity creation?
    • Bruhn, M., Schoenmueller, V., Schafer, D.B., Are social media replacing traditional media in terms of brand equity creation?. Management Research Review 35:9 (2012), 770–790.
    • (2012) Management Research Review , vol.35 , Issue.9 , pp. 770-790
    • Bruhn, M.1    Schoenmueller, V.2    Schafer, D.B.3
  • 6
    • 76349115384 scopus 로고    scopus 로고
    • Consumer-based brand equity conceptualization and measurement – A literature review
    • Christodoulides, G., De Chernatony, L., Consumer-based brand equity conceptualization and measurement – A literature review. International Journal of Market Research 52:1 (2010), 43–66.
    • (2010) International Journal of Market Research , vol.52 , Issue.1 , pp. 43-66
    • Christodoulides, G.1    De Chernatony, L.2
  • 7
    • 80051656644 scopus 로고    scopus 로고
    • Determinants of consumer engagement in electronic Word-of-Mouth (eWOM) in social networking sites
    • Chu, S.C., Kim, Y., Determinants of consumer engagement in electronic Word-of-Mouth (eWOM) in social networking sites. International Journal of Advertising 30:1 (2011), 47–75.
    • (2011) International Journal of Advertising , vol.30 , Issue.1 , pp. 47-75
    • Chu, S.C.1    Kim, Y.2
  • 8
  • 9
    • 71649097747 scopus 로고    scopus 로고
    • Who interacts on the web? The intersection of users' personality and social media use
    • Correa, T., Hinsley, A.W., De Zúñiga, H.G., Who interacts on the web? The intersection of users' personality and social media use. Computers in Human Behavior 26:2 (2010), 247–253.
    • (2010) Computers in Human Behavior , vol.26 , Issue.2 , pp. 247-253
    • Correa, T.1    Hinsley, A.W.2    De Zúñiga, H.G.3
  • 12
    • 84905965942 scopus 로고    scopus 로고
    • How to influence teen girls online
    • eMarketer, How to influence teen girls online. http://www.emarketer.com/Article.aspx?R=1008048&dsNav=Rpp:25,Ro:3,N:796, 2010.
    • (2010)
    • eMarketer1
  • 13
    • 79956069359 scopus 로고    scopus 로고
    • Social media and customer dialog management at Starbucks
    • Gallaugher, J., Ransbotham, S., Social media and customer dialog management at Starbucks. MIS Quarterly Executive 9:4 (2010), 197–212.
    • (2010) MIS Quarterly Executive , vol.9 , Issue.4 , pp. 197-212
    • Gallaugher, J.1    Ransbotham, S.2
  • 15
    • 33344476046 scopus 로고    scopus 로고
    • eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty
    • Gruen, T.W., Osmonbekov, T., Czaplewski, A.J., eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty. Journal of Business Research 59:4 (2006), 449–456.
    • (2006) Journal of Business Research , vol.59 , Issue.4 , pp. 449-456
    • Gruen, T.W.1    Osmonbekov, T.2    Czaplewski, A.J.3
  • 16
    • 84900475392 scopus 로고    scopus 로고
    • Consumer brand engagement in social media: Conceptualization, scale development and validation
    • Hollebeek, L.D., Glynn, M.S., Brodie, R.J., Consumer brand engagement in social media: Conceptualization, scale development and validation. Journal of Interactive Marketing 28:2 (2014), 149–165.
    • (2014) Journal of Interactive Marketing , vol.28 , Issue.2 , pp. 149-165
    • Hollebeek, L.D.1    Glynn, M.S.2    Brodie, R.J.3
  • 17
    • 0010948186 scopus 로고
    • A model of multi-brand loyalty
    • Jacoby, J., A model of multi-brand loyalty. Journal of Advertising Research(June), 1971, 25–31.
    • (1971) Journal of Advertising Research , Issue.June , pp. 25-31
    • Jacoby, J.1
  • 19
    • 67650489895 scopus 로고    scopus 로고
    • The specificity of luxury management: Turning marketing upside down
    • Kapferer, J.N., The specificity of luxury management: Turning marketing upside down. Journal of Brand Management 16:5/6 (2009), 311–322.
    • (2009) Journal of Brand Management , vol.16 , Issue.5/6 , pp. 311-322
    • Kapferer, J.N.1
  • 20
    • 84958058200 scopus 로고    scopus 로고
    • New strategic Brand Management: Advanced insights and strategic thinking
    • 5th ed. Kogan Page Ltd. London, GBR
    • Kapferer, J.N., New strategic Brand Management: Advanced insights and strategic thinking. 5th ed., 2012, Kogan Page Ltd., London, GBR, 2012.
    • (2012) , pp. 2012
    • Kapferer, J.N.1
  • 21
    • 71149088987 scopus 로고    scopus 로고
    • Users of the world, unite! The challenges and opportunities of Social Media
    • Kaplan, A.M., Haenlein, M., Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons 53 (2010), 59–68.
    • (2010) Business Horizons , vol.53 , pp. 59-68
    • Kaplan, A.M.1    Haenlein, M.2
  • 22
    • 84989917658 scopus 로고    scopus 로고
    • Web site story: An exploratory study of blog use motivations
    • M. Tremayne Routledge New York, NY
    • Kaye, B.K., Web site story: An exploratory study of blog use motivations. Tremayne, M., (eds.) Blogging, citizenship and the future of media, 2007, Routledge, New York, NY, 127–148.
    • (2007) Blogging, citizenship and the future of media , pp. 127-148
    • Kaye, B.K.1
  • 23
    • 21144478550 scopus 로고
    • Conceptualizing, measuring, managing customer-based brand equity
    • Keller, K.L., Conceptualizing, measuring, managing customer-based brand equity. Journal of Marketing 57:1 (1993), 1–22.
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 1-22
    • Keller, K.L.1
  • 24
    • 0004266342 scopus 로고    scopus 로고
    • Strategic Brand Management: Building, measuring, and managing brand equity
    • Prentice Hall Upper Saddle River, NJ.
    • Keller, K.L., Strategic Brand Management: Building, measuring, and managing brand equity. 2003, Prentice Hall, Upper Saddle River, NJ.
    • (2003)
    • Keller, K.L.1
  • 25
    • 33847049935 scopus 로고    scopus 로고
    • Brands and branding: Research findings and future priorities
    • Keller, K.L., Lehmann, D.R., Brands and branding: Research findings and future priorities. Marketing Science 25:6 (2006), 740–759.
    • (2006) Marketing Science , vol.25 , Issue.6 , pp. 740-759
    • Keller, K.L.1    Lehmann, D.R.2
  • 26
    • 84857071716 scopus 로고    scopus 로고
    • Avoidance of advertising in social networking sites: The teenage perspective
    • Kelly, L., Kerr, G., Drennan, J., Avoidance of advertising in social networking sites: The teenage perspective. Journal of Interactive Advertising 10:2 (2010), 16–27.
    • (2010) Journal of Interactive Advertising , vol.10 , Issue.2 , pp. 16-27
    • Kelly, L.1    Kerr, G.2    Drennan, J.3
  • 27
    • 79952488197 scopus 로고    scopus 로고
    • A model to investigate the influence of marketing-mix efforts and corporate image on brand equity in the IT software sector
    • Kim, J.H., Hyun, Y.J., A model to investigate the influence of marketing-mix efforts and corporate image on brand equity in the IT software sector. Industrial Marketing Management 40 (2011), 424–438.
    • (2011) Industrial Marketing Management , vol.40 , pp. 424-438
    • Kim, J.H.1    Hyun, Y.J.2
  • 28
    • 84864919519 scopus 로고    scopus 로고
    • Impacts of luxury fashion brand's social media marketing on customer relationship and purchase intention
    • Kim, A.J., Ko, E., Impacts of luxury fashion brand's social media marketing on customer relationship and purchase intention. Journal of Global Fashion Marketing 1:3 (2010), 164–171.
    • (2010) Journal of Global Fashion Marketing , vol.1 , Issue.3 , pp. 164-171
    • Kim, A.J.1    Ko, E.2
  • 29
    • 84864915866 scopus 로고    scopus 로고
    • Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand
    • Kim, A.J., Ko, E., Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research 65 (2012), 1480–1486.
    • (2012) Journal of Business Research , vol.65 , pp. 1480-1486
    • Kim, A.J.1    Ko, E.2
  • 30
    • 77949522596 scopus 로고    scopus 로고
    • Networked narratives: Understanding Word-of-Mouth Marketing in Online Communities
    • Kozinets, R.V., de Valck, K., Wojnicki, A.C., Wilner, S., Networked narratives: Understanding Word-of-Mouth Marketing in Online Communities. Journal of Marketing 74 (2010), 71–89.
    • (2010) Journal of Marketing , vol.74 , pp. 71-89
    • Kozinets, R.V.1    de Valck, K.2    Wojnicki, A.C.3    Wilner, S.4
  • 33
    • 0004824456 scopus 로고    scopus 로고
    • Comparing the effectiveness of the web site with traditional media
    • Leong, E.K.F., Huang, X., Stanners, P.J., Comparing the effectiveness of the web site with traditional media. Journal of Advertising Research 38:5 (1998), 44–51.
    • (1998) Journal of Advertising Research , vol.38 , Issue.5 , pp. 44-51
    • Leong, E.K.F.1    Huang, X.2    Stanners, P.J.3
  • 34
    • 67349268124 scopus 로고    scopus 로고
    • Social media: The new hybrid element of the promotion mix
    • Mangold, W.G., Faulds, D.J., Social media: The new hybrid element of the promotion mix. Business Horizons 52 (2009), 357–365.
    • (2009) Business Horizons , vol.52 , pp. 357-365
    • Mangold, W.G.1    Faulds, D.J.2
  • 36
    • 84868586194 scopus 로고    scopus 로고
    • How will digital platforms be harnessed in 2010, and how will they change the way people interact with brands?
    • Martin, K., Todorov, I., How will digital platforms be harnessed in 2010, and how will they change the way people interact with brands?. Journal of Interactive Advertising 10:2 (2010), 61–66.
    • (2010) Journal of Interactive Advertising , vol.10 , Issue.2 , pp. 61-66
    • Martin, K.1    Todorov, I.2
  • 37
    • 84860701157 scopus 로고    scopus 로고
    • Introducing COBRAs: Exploring motivations for brand-related social media use
    • Muntinga, D.G., Moorman, M., Smit, E.G., Introducing COBRAs: Exploring motivations for brand-related social media use. International Journal of Advertising 30:1 (2011), 13–46.
    • (2011) International Journal of Advertising , vol.30 , Issue.1 , pp. 13-46
    • Muntinga, D.G.1    Moorman, M.2    Smit, E.G.3
  • 39
    • 84869144725 scopus 로고    scopus 로고
    • Beyond the “like” button: The impact of mere virtual presence on brand evaluations and purchase intentions in social media settings
    • Naylor, R.W., Lamberton, C.P., West, P.M., Beyond the “like” button: The impact of mere virtual presence on brand evaluations and purchase intentions in social media settings. Journal of Marketing 76:November 2012 (2012), 105–120.
    • (2012) Journal of Marketing , vol.76 , Issue.November 2012 , pp. 105-120
    • Naylor, R.W.1    Lamberton, C.P.2    West, P.M.3
  • 41
    • 72049132109 scopus 로고    scopus 로고
    • Being immersed in social networking environment: Facebook groups, uses and gratifications, and social outcomes
    • Park, N., Kee, K.F., Valenzuela, S., Being immersed in social networking environment: Facebook groups, uses and gratifications, and social outcomes. Cyberpsychology & Behavior 12:6 (2009), 729–733.
    • (2009) Cyberpsychology & Behavior , vol.12 , Issue.6 , pp. 729-733
    • Park, N.1    Kee, K.F.2    Valenzuela, S.3
  • 42
    • 84900009614 scopus 로고    scopus 로고
    • Social media and luxury brand management: The case of Burberry
    • Phan, M., Thomas, R., Heine, K., Social media and luxury brand management: The case of Burberry. Journal of Global Fashion Marketing 2:4 (2011), 213–222.
    • (2011) Journal of Global Fashion Marketing , vol.2 , Issue.4 , pp. 213-222
    • Phan, M.1    Thomas, R.2    Heine, K.3
  • 43
    • 0003559193 scopus 로고
    • Advertising and promotion management
    • McGraw-Hill Book Company New York
    • Rossiter, J.R., Percy, L., Advertising and promotion management. 1987, McGraw-Hill Book Company, New York.
    • (1987)
    • Rossiter, J.R.1    Percy, L.2
  • 44
    • 84989877628 scopus 로고    scopus 로고
    • Gucci – Social media marketing strategies using internet and social networking sites
    • Sangar, K., Gucci – Social media marketing strategies using internet and social networking sites. http://www.slideshare.net/AngelKritiSangar/gucci-social-media-marketing-strategies-using-internet-social-networking-sites, 2012.
    • (2012)
    • Sangar, K.1
  • 45
    • 0022684171 scopus 로고
    • How can service businesses survive and prosper?
    • Schmenner, R.W., How can service businesses survive and prosper?. Sloan Management Review 27:3 (1986), 21–32.
    • (1986) Sloan Management Review , vol.27 , Issue.3 , pp. 21-32
    • Schmenner, R.W.1
  • 46
    • 84868104859 scopus 로고    scopus 로고
    • IMC measurement; the challenges of an interactive marketplace
    • Schultz, D.E., IMC measurement; the challenges of an interactive marketplace. International Journal of Marketing Communications 3:1 (2011), 7–24.
    • (2011) International Journal of Marketing Communications , vol.3 , Issue.1 , pp. 7-24
    • Schultz, D.E.1
  • 47
    • 84878825105 scopus 로고    scopus 로고
    • Rethinking brand loyalty in an age of interactivity
    • Schultz, D.E., Block, M.P., Rethinking brand loyalty in an age of interactivity. The IUP Journal of Brand Management 9:3 (2012), 21–39.
    • (2012) The IUP Journal of Brand Management , vol.9 , Issue.3 , pp. 21-39
    • Schultz, D.E.1    Block, M.P.2
  • 48
    • 84878832457 scopus 로고    scopus 로고
    • Social Media's slippery slope: Challenges, opportunities and future research directions
    • Schultz, D.E., Peltier, J., Social Media's slippery slope: Challenges, opportunities and future research directions. Journal of Research in Interactive Marketing 7:2 (2013), 86–99.
    • (2013) Journal of Research in Interactive Marketing , vol.7 , Issue.2 , pp. 86-99
    • Schultz, D.E.1    Peltier, J.2
  • 49
    • 84886023003 scopus 로고    scopus 로고
    • Luxury retail management: How the World's top brands provide quality product and service support
    • Wiley Hoboken, NJ, USA
    • Schwedt, G., Chevalier, M., Gutsatz, M., Luxury retail management: How the World's top brands provide quality product and service support. 2012, Wiley, Hoboken, NJ, USA.
    • (2012)
    • Schwedt, G.1    Chevalier, M.2    Gutsatz, M.3
  • 50
    • 84993054415 scopus 로고    scopus 로고
    • Understanding the appeal of user-generated media: A uses and gratifications perspective
    • Shao, G., Understanding the appeal of user-generated media: A uses and gratifications perspective. Internet Research 19:1 (2009), 7–25.
    • (2009) Internet Research , vol.19 , Issue.1 , pp. 7-25
    • Shao, G.1
  • 51
    • 84919442299 scopus 로고    scopus 로고
    • Retail Marketing and Branding: A Definitive Guide to Maximizing ROI
    • 2nd ed. Wiley Somerset, NJ, USA
    • Spillecke, D., Perrey, J., Retail Marketing and Branding: A Definitive Guide to Maximizing ROI. 2nd ed., 2012, Wiley, Somerset, NJ, USA.
    • (2012)
    • Spillecke, D.1    Perrey, J.2
  • 52
    • 77956146351 scopus 로고    scopus 로고
    • Uncovering the relationship between aspirations and luxury brand preferences
    • Truong, Y., McColl, R., Kitchen, P.J., Uncovering the relationship between aspirations and luxury brand preferences. Journal of Product and Brand Management 19:5 (2010), 346–355.
    • (2010) Journal of Product and Brand Management , vol.19 , Issue.5 , pp. 346-355
    • Truong, Y.1    McColl, R.2    Kitchen, P.J.3
  • 53
    • 84920089583 scopus 로고    scopus 로고
    • Motivations and antecedents of consumer engagement with brand pages on social networking sites
    • Tsai, W.H.S., Men, L.R., Motivations and antecedents of consumer engagement with brand pages on social networking sites. Journal of Interactive Advertising 13:2 (2013), 76–87.
    • (2013) Journal of Interactive Advertising , vol.13 , Issue.2 , pp. 76-87
    • Tsai, W.H.S.1    Men, L.R.2
  • 54
    • 84884337738 scopus 로고    scopus 로고
    • Social Media Marketing
    • 2nd ed. SAGE Publications Ltd.
    • Tuten, T.L., Solomon, M.R., Social Media Marketing. 2nd ed., 2015, SAGE Publications Ltd.
    • (2015)
    • Tuten, T.L.1    Solomon, M.R.2
  • 55
    • 84864010860 scopus 로고    scopus 로고
    • Customer preferences for online, social media, and mobile innovations in the hospitality industry
    • Verma, R., Stock, D., McCarthy, L., Customer preferences for online, social media, and mobile innovations in the hospitality industry. Cornell Hospitality Quarterly 53:3 (2012), 183–186.
    • (2012) Cornell Hospitality Quarterly , vol.53 , Issue.3 , pp. 183-186
    • Verma, R.1    Stock, D.2    McCarthy, L.3
  • 56
  • 57
    • 67349118783 scopus 로고    scopus 로고
    • Always on: Advertising, Marketing, and Media in an Era of Consumer Control
    • McGraw-Hill New York
    • Vollmer, C., Precourt, G., Always on: Advertising, Marketing, and Media in an Era of Consumer Control. 2008, McGraw-Hill, New York.
    • (2008)
    • Vollmer, C.1    Precourt, G.2
  • 58
    • 23044517705 scopus 로고    scopus 로고
    • An examination of selected marketing mix elements and brand equity
    • Yoo, B., Donthu, N., Lee, S., An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science 28:2 (2000), 195–211.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.2 , pp. 195-211
    • Yoo, B.1    Donthu, N.2    Lee, S.3
  • 59
    • 84928824231 scopus 로고    scopus 로고
    • Social media and human need satisfaction: Implications for social media marketing
    • Zhu, Y.Q., Chen, H.G., Social media and human need satisfaction: Implications for social media marketing. Business Horizons 58 (2015), 335–345.
    • (2015) Business Horizons , vol.58 , pp. 335-345
    • Zhu, Y.Q.1    Chen, H.G.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.