When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs

Journal of Applied Psychology

Volumn 100, Issue 2, 2015, Pages 263-277

  Hülsheger, Ute R ^a   Lang, Jonas W B ^b   Schewe, Anna F ^c   Zijlstra, Fred R H ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

^b GHENT UNIVERSITY   (Belgium)

^c BIELEFELD UNIVERSITY   (Germany)

Author keywords

Automatic regulation; Deep acting; Emotional labor; Intervention; Tips

Indexed keywords

ADULT; EMOTION; EMPLOYMENT; FEMALE; HUMAN; MALE; PHYSIOLOGY; PSYCHOLOGY; REMUNERATION; SELF CONTROL;

ADULT; EMOTIONS; EMPLOYMENT; FEMALE; HUMANS; MALE; REMUNERATION; SELF-CONTROL;

EID: 84929840687     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0038229     Document Type: Article

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