Want a tip? service performance as a function of emotion regulation and extraversion

Journal of Applied Psychology

Volumn 96, Issue 6, 2011, Pages 1337-1346

  Chi, Nai Wen ^a   Grandey, Alicia A ^b   Diamond, Jennifer A ^b   Krimmel, Kathleen Royer ^c  

^a NATIONAL SUN YAT SEN UNIVERSITY   (Taiwan)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

^c UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

Big Five personality traits; Emotional labor; Extraversion; Service performance; Tipping

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; CLASSIFICATION; CONTROL; EMOTION; EXTRAVERSION; FEMALE; HUMAN; HUMAN RELATION; MALE; PERSONALITY; PROFESSIONAL COMPETENCE; PSYCHOLOGICAL ASPECT; SOCIAL BEHAVIOR; STUDENT; UNITED STATES; WORK;

ADOLESCENT; ADULT; EMOTIONS; EXTRAVERSION (PSYCHOLOGY); FEMALE; HUMANS; INTERNAL-EXTERNAL CONTROL; INTERPERSONAL RELATIONS; MALE; PENNSYLVANIA; PERSONALITY; PROFESSIONAL COMPETENCE; SOCIAL BEHAVIOR; STUDENTS; WORK; YOUNG ADULT;

EID: 82855161026     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0022884     Document Type: Article

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