Management in the airline industry

Management in the Airline Industry

Volumn , Issue , 2007, Pages 1-158

  Harvey, Geraint ^a  

^a SWANSEA UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84916947463     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203938034     Document Type: Book

References (215)

1. Ackers, P. and Payne, J. (1998) 'British trade unions and social partnership: rhetoric, reality and strategy', International Journal of Human Resource Management, 9(3), pp. 529-550.
2. Adams, J.S. (1965) 'Injustice in social exchange', in Berkowitz, L. (ed.) Advances in Experimental Psychology, New York: Academic Press.
3. Akerlof, G.A., Rose, A.K., and Yellen, J.L. (1988) 'Job switching and job satisfaction in the US labor market', Brookings Papers on Economic Activity, 2, pp. 495-582.
4. Aldrich, H. (1979) Organizations and Their Environments, New Jersey: Prentice Hall.
5. Angle, H.L. and Perry, J.L. (1986) 'Dual commitment and labor-management relationship climates', Academy of Management Journal, 29(1), pp. 31-50.
6. Bacon, N. (1999) 'The realities of human resource management?', Human Relations, 52(9), pp. 1179-1187.
7. Bacon, N. (2001) 'Competitive advantage through human resource management: best practices or core competencies?', Human Relations, 54(3), pp. 361-372.
8. Bacon, N. and Storey, J. (1993) 'Individualization of the employment relationship and the implications for trade unions', Employee Relations, 15(1), pp. 5-17.
9. Bacon, N. and Storey, J. (2000) 'New employee relations strategies in Britain: towards individualism or partnership?', British Journal of Industrial Relations, 38(3), pp. 407-427.
10. Baird, L. and Meshoulam, I. (1988) 'Managing two fits of strategic human resource management', Academy of Management Review, 13(1), pp. 116-128.
11. Baker, C. (2003) 'Travel troubles', Airline Business, 19(10), October, pp. 68-71.
12. Barney, J. (1991) 'Firm resources and sustained competitive advantage', Journal of Management, 17(1), pp. 99-120.
13. Beer, M., Spector, B., Lawrence, P.R., Quinn Mills, D., and Walton, R.E. (1984) Managing Human Assets, New York: Free Press.
14. Bender, K.A. and Heywood, J.S. (2006) 'Job satisfaction of the highly educated: the role of gender, academic tenure and earnings', Scottish Journal of Political Economy, 53(2), pp. 253-279.
15. Bennett, S. (2003) 'Flight crew stress and fatigue in low cost commercial air operations - an appraisal', International Journal of Risk Assessment and Management, 4(2/3), pp. 207-231.
16. Bennett, S.A. (2006) A Sociology of Commercial Flight Crew, Aldershot: Ashgate.
17. Blain, A.N.J. (1972) Pilots and Management, London: George Allen & Unwin.
18. Blyton, P. and Turnbull, P. (1992) Reassessing Human Resource Management, London: Sage.
19. Blyton, P. and Turnbull, P. (1995) 'Growing turbulence in the European airline industry', European Industrial Relations Review, 255, April, pp. 14-16.
20. Blyton, P. and Turnbull, P. (1996) 'Confusing convergence: industrial relations in the European airline industry - a comment on Warhurst', European Journal of Industrial Relations, 2(1), pp. 7-20.
21. Blyton, P. and Turnbull, P. (2004) The Dynamics of Employee Relations (3rd edn), Basingstoke: Palgrave.
22. Blyton, P., Martinez Lucio, M., McGurk, J., and Turnbull, P. (1998a) Globalisation, Deregulation and Flexibility on the Flight Deck, Report prepared for the European Cockpit Association, Cardiff Business School, Cardiff University.
23. Blyton, P., Martinez Lucio, M., McGurk, J., and Turnbull, P. (1998b) Contesting Globalisation: Airline Restructuring, Labour Flexibility and Trade Union Strategies, London: International Transport Workers' Federation.
24. Blyton, P., Martinez Lucio, M., McGurk, J., and Turnbull, P. (1999) Employment Relations Under Deregulation: A Study of European Airlines, End of Award Report, London: Leverhulme Trust.
25. Blyton, P., Martinez Lucio, M., McGurk, J., and Turnbull, P. (2001) 'Globalisation and trade union strategy: industrial restructuring and human resource management in the international civil aviation industry', International Journal of Human Resource Management, 12(3), pp. 445-463.
26. Bowey, A. and Thorpe, R. (1986) Payment Systems and Productivity, Basingstoke: Macmillan.
27. Boxall, P. (1996) 'The strategic HRM debate and the resource based view of the firm', Human Resource Management Journal, 6(3), pp. 59-75.
28. Boxall, P. (1998) 'Achieving competitive advantage through human resource management strategy: towards a theory of industry dynamics', Human Resource Management Review, 8(3), pp. 265-288.
29. Boxall, P. (2003) 'HR strategy and competitive advantage in the service sector', Human Resource Management Journal, 13(3), pp. 5-20.
30. Boxall, P. and Purcell, J. (2003) Strategy and Human Resource Management, Basingstoke: Palgrave.
31. Boyd, C. (1999) 'HRM in the airline industry: strategies and outcomes', Personnel Review, 30(4), pp. 438-453.
32. Bratton, J. and Gold, J. (2003) Human Resource Management: Theory and Practice (3rd edn), Basingstoke: Palgrave.
33. Bruch, H. and Sattelberger, T. (2001) 'Lufthansa's transformation marathon: process of liberating and focusing change energy', Human Resource Management, 40(3), pp. 249-259.
34. Bryson, A. (2001) 'Union effects on managerial and employee perceptions of employee relations in Britain', Future of Trade Unions in Modern Britain Programme, Centre for Economic Performance, London School of Economics and Political Science, April.
35. Bryson, A. (2004) 'Managerial responsiveness to union and non-union voice in Britain', Industrial Relations, 43(1), pp. 213-241.
36. Cappelli, P. (1985) 'Competitive pressures and labour relations in the airline industry', Industrial Relations, 24(2), pp. 316-338.
37. Carson, P.P., Carson, K.D., Birkenmeier, B., and Toma, A.G. (2006) 'Looking for loyalty in all the wrong places: a study of union and organisation commitments', Public Personnel Management, 35(2), pp. 137-151.
38. Cassani, B. and Kemp, K. (2003) Go: An Airline Adventure, London: Time Warner.
39. Child, J. (1972) 'Organization structure, environment and performance: the role of strategic choice', Sociology, 6, pp. 1-22.
40. Child, J. (1988) Organisations: A Guide to Problems and Practice (2nd edn), London: Paul Chapman.
41. Clark, A.E. (1996) 'Job satisfaction in Britain', British Journal of Industrial Relations, 34(2), pp. 189-217.
42. Clugston, M. (2000) 'The mediating effects of multidimensional commitment on job satisfaction and intent to leave', Journal of Organisational Behaviour, 21, pp. 477-486.
43. Colling, T. (1995) 'Experiencing turbulence: competition, strategic choice and the management of human resources in British Airways', Human Resource Management Journal, 5(5), pp. 18-32.
44. Cook, J. and Wall, T. (1980) 'New work attitude measures of trust, organisational commitment and personal need-fulfilment', Journal of Occupational Psychology, 53(1), pp. 39-52.
45. Coulter, A. (2002) 'The year that shook the world', Travel Trade Gazette, 2530 (9 September), pp. 26-27.
46. Cully, M., Woodland, S., O'Reilly, A., and Dix, G. (1999) Britain at Work, London: Routledge.
47. Culpepper, R.A., Gamble, J.E., and Blubaugh, M.G. (2004) 'Employee stock ownership and three-component commitment', Journal of Occupational & Organizational Psychology, 77(2), pp. 155-170.
48. Cutcher-Gershenfeld, J. and Kochan, T. (2004) 'Taking stock: collective bargaining at the turn of the century', Industrial and Labour Relations Review, 58(1), pp. 3-26.
49. Danford, A., Richardson, M., Stewart, P., Tailby, S., and Upchurch, M. (2004) 'High performance work systems and workplace partnership: a case study of aerospace workers', New Technology, Work and Employment, 19(1), pp. 14-29.
50. Danford, A., Richardson, M., Stewart, P., and Upchurch, M. (2005) Partnership in the High Performance Workplace, Basingstoke: Palgrave.
51. Dean, L.R. (1954) 'Union activity and dual loyalty', Industrial and Labour Relations Review, 12, pp. 526-536.
52. Deery, S., (2002) 'Employee reactions to human resource management: a review and assessment', The Journal of Industrial Relations, 44(3), pp. 458-466.
53. Deery, S.J. and Iverson, R.D. (2005) 'Labor-management cooperation: antecedent and impact on organizational performance', Industrial and Labour Relations Review, 58(4), pp. 588-609.
54. Deery, S.J., Iverson, R.D., and Erwin, P.J. (1994) 'Predicting organisational and union commitment: the effect of industrial relations climate', British Journal of Industrial Relations, 32(4), pp. 581-597.
55. Delaney, J.T. and Godard, J. (2001) 'An industrial relations perspective on the high-performance paradigm', Human Resource Management Review, 11, pp. 395-429.
56. Delbridge, R. and Turnbull, P. (1992) 'Human resource maximisation: the management of labour under just-in-time manufacturing systems', in Blyton, P. and Turnbull, P. (eds) Reassessing Human Resource Management, London: Sage.
57. Denzin, N.K. (1970) The Research Act: A Theoretical Introduction to Sociological Methods, Chicago: Aldine.
58. DiMaggio, P. and Powell, W. (1983) 'The iron cage revisited: institutional isomorphism and collective rationality in organizational fields', American Sociological Review, 48(2), pp. 147-160.
59. Doganis, R. (2001) The Airline Business in the 21st Century, London: Routledge.
60. Doganis, R. (2006) The Airline Business, London: Routledge.
61. Eaton, J. (2001) Globalisation and Human Resource Management in the Airline Industry (2nd edn), Aldershot: Ashgate.
62. Edwards, P. and Wright, M. (2001) 'High-involvement work systems and performance outcomes: the strength of variable, contingent and context-bound relationships', Human Resource Management, (12)4, June, pp. 568-585.
63. Eisenberger, R., Huntington, R., Hutchinson, S., and Sowa, D. (1986) 'Perceived organizational support', Journal of Applied Psychology, 71, pp. 500-507.
64. European Cockpit Association (ECA) (2002) 'Upheaval in the European skies', Brussels.
65. Flin, R. and Martin, L. (2001) 'Behavioural markers for crew resource management: a review of current practice', The International Journal of Aviation Psychology, 11(1), pp. 95-118.
66. Fombrun, C.J., Tichy, N.M., and Devanna, M.A. (1984) Strategic Human Resource Management, New York: John Wiley & Sons.
67. Fontana, A. and Frey, J. (1994) 'Interviewing: the art of science', in Denzin, N. and Lincoln, Y. (eds) Handbook of Qualitative Research, Thousand Oaks, Calif.: Sage.
68. Fowler, F.J. (2002) Survey Research Methods, London: Sage.
69. Frankfort-Nachmias, C. and Nachmias, D. (1996) Research Methods in the Social Sciences (5th edn), New York: St Martin's Press.
70. Freeman, R.B. (1978) 'Job satisfaction as an economic variable', American Economic Review, 68, pp. 135-141.
71. Freeman, R.B. and Medoff, J.L. (1984) What Do Unions Do?, New York: Basic Books.
72. Gallie, D., Felstead, A., and Green, F. (2001) 'Employer policies and organisational commitment in Britain 1992-7', Journal of Management Studies, 38(8), pp. 1081-1101.
73. Gardener, T., Moynihan, L., Park, H., and Wright, P. (2001) 'Beginning to unlock the black box in the HR firm performance relationship: the impact of HR practices on employee attitudes and employee outcomes', Centre for Advanced Human Resource Studies, Cornell University, Working Paper 01-12.
74. Gazioglu, S. and Tansel, A. (2006) 'Job satisfaction in Britain: individual and job related factors', Applied Economics, 38(10), pp. 1163-1171.
75. Gill, J. and Johnson, P. (1997) Research Methods for Managers (2nd edn), London: Sage.
76. Gittell, J.H. (2003) The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance, New York: McGraw Hill.
77. Gittell, J., von Nordenflycht, A., and Kochan, T. (2004) 'Mutual gains or zero sum? Labour relations and firm performance in the airline industry', Industrial and Labour Relations Review, 57(2), pp. 163-180.
78. Godard, J. (2001) 'High performance and the transformation of work? The implications of alternative work practices for the experience and outcomes of work', Industrial and Labour Relations Review, 54(4), pp. 776-805.
79. Gordon, M.E., Philpot, J.W., Burt, R.E., Thompson, C.A., and Spiller, W.E. (1980) 'Commitment to the union: development of a measure and examination of its correlates', Journal of Applied Psychology, 65, pp. 479-499.
80. Gouldner, A.W. (1957) 'Cosmopolitans and locals: towards an analysis of latent social roles', Administrative Science Quarterly, 2, pp. 281-306.
81. Granistas, A. and Westlake, M. (2001) 'Cathay goes for broke', Far Eastern Economic Review, 164(33), p. 40.
82. Grant, D. and Shields, J. (2002) 'In search of the subject: researching employee reactions to human resource management', Journal of Industrial Relations, 44(3), pp. 313-334.
83. Grugulis, I. and Wilkinson, A. (2002) 'Managing culture at British Airways: hype, hope and reality', Long Range Planning, 35(2), pp. 179-194.
84. Guest, D.E. (1987) 'Human resource management and industrial relations', Journal of Management Studies, 24(5), pp. 503-521.
85. Guest, D.E. (1989) 'Human resource management: its implications for industrial relations and trade unions', in Storey, J. (ed.) New Perspectives on Human Resource Management, London: Routledge.
86. Guest, D.E. (1995) 'Human resource management, trade unions and industrial relations', in J. Storey, Human Resource Management: A Critical Text, London: Routledge.
87. Guest, D.E. (1999) 'Human resource management - the workers' verdict', Human Resource Management Journal, 9(3), pp. 5-25.
88. Guest, D.E. (2001) 'Industrial relations and human resource management', in Storey, J. (ed.) Human Resource Management: A Critical Text, London: Thomson.
89. Guest, D.E. (2005) 'Human resource management, trade unions and industrial relations', in Salaman, G., Storey, J., and Billsberry, J. (eds) Strategic Human Resource Management (2nd edn), London: Sage.
90. Guest, D.E. and Dewe, P. (1991) 'Company or trade union: which wins workers' allegiance? A study of commitment in the UK electronic industry', British Journal of Industrial Relations, 29, pp. 75-96.
91. Guest, D.E. and Hoque, K. (1996) 'Human resource management and the new industrial relations', in Beardwell, I. (ed.) Contemporary Industrial Relations: A Critical Analysis, Oxford: Oxford University Press.
92. Guest, D.E. and Conway, N. (1999) 'Peering into the black hole: the downside of the new employment relations in the UK', British Journal of Industrial Relations, 37(3), pp. 367-389.
93. Guest, D.E. and Peccei, R. (2001) 'Partnership at work: mutuality and the balance of advantage', British Journal of Industrial Relations, 39(2), pp. 207-236.
94. Harrison, D.A., Newman, D.A., and Roth, P.L. (2006) 'How important are job attitudes? Meta-analytic comparisons of integrative behavioural outcomes and time sequences', Academy of Management Journal, 49(2), pp. 305-325.
95. Harrison, M. (2002) 'bmi transfers East Midlands flights to no-frills unit', The Independent, 30 July.
96. Harvey, G. (2001) 'Militancy and partnership: the development of industrial relations at British Airways', paper presented at the Involvement and Participation Association Assessing Partnership Conference, Leeds University Business School.
97. Harvey, G. and Turnbull, P. (2002) Contesting the Crisis: Aviation Industrial Relations and Trade Union Strategies After 11 September, London: International Transport Workers' Federation.
98. Hearn, G. (2006) 'Low cost airline, high cost pilots?', Airfinance Journal, 289, pp. 46-47.
99. Hedge, J.W., Bruskiewicz, K.T., Borman, W.C., Hanson, M.A., Logan, K.K., and Siem, F.M. (2000) 'Selecting pilots with crew resource management skills', The International Journal of Aviation Psychology, 10(4), pp. 377-392.
100. Hendry, C., Pettigrew, A.M., and Sparrow, P.R. (1989) 'Linking strategic change, competitive performance and human resource management: results of a UK empirical study', in Mansfield, R. (ed.) Frontiers of Management Research, London: Routledge.
101. Herrbach, O. (2006) 'A matter of feeling? The affective tone of organizational commitment and identification', Journal of Organizational Behaviour, 27, pp. 629-643.
102. Herrbach, O. and Mignonac, K. (2004) 'How organisational image affects employee attitudes', Human Resource Management Journal, 14(4), pp. 76-88.
103. Hirschman, A.O. (1970) Exit, Voice and Loyalty: Responses to Decline in Firms, Organisations and States, Cambridge, Mass.: Harvard University Press.
104. Hoell, R.C. (2004) 'How employee involvement affects union commitment', Journal of Labour Research, 19(2), pp. 161-177.
105. Hope, C. (2002) 'Training scheme no token gesture', Flight International, 29 October.
106. Hopfl, H., Smith, S., and Spencer, S. (1992) 'Values and valuations: the conflicts between culture change and job cuts', Personnel Review, 21(1), pp. 24-38.
107. Hoque, K. (2003) 'All in all, it's just another plaque on the wall: the incidence and impact of the investors in people standard', Journal of Management Studies, 40(2), pp. 543-571.
108. Huselid, M.A. (1995) 'The impact of human resource management practices on turnover, productivity, and corporate financial performance', Academy of Management Journal, 38, pp. 635-672.
109. Hyman, R. (1971) Marxism and the Sociology of Trade Unionism, London: Pluto.
110. Hyman, R. (1975) Industrial Relations: A Marxist Introduction, London: Macmillan.
111. Idson, T.L. (1990) 'Establishment size, job satisfaction and the structure of work', Applied Economics, 22, pp. 1007-1018.
112. Ionides, N., Endres, G., Pilling, M., and Sobie, B. (2007) 'The airline wants YOU', Airline Business, 23(1), January, pp. 40-42.
113. Iverson, R.D. and Buttigieg, D.M. (1999) 'Affective, normative and continuance commitment: can the "right kind" of commitment be managed?', Journal of Management Studies, 36(3), pp. 307-333.
114. Johnson, N.B. (2002) 'Airlines: can collective bargaining weather the storm?', in Clark, P.F., Delaney, J.T., and Frost, A.C. (eds) Collective Bargaining in the Private Sector, New York: Cornell University Press.
115. Johnson, P. and Duberley, J. (2003) 'Reflexivity in management research', Journal of Management Studies, 40(5), pp. 1279-1303.
116. Johnson, R.E and Chang, C.H. (2006) '"I" is to continuance as "we" is to affective: the relevance of the self-concept for organisational commitment', Journal of Organizational Behaviour, 27, pp. 549-570.
117. Johnstone, S., Wilkinson, A., and Ackers, P. (2004) 'Partnership paradoxes: a case study of an energy company', Employee Relations, 26(4), pp. 353-376.
118. Kaufman, B.E. (2003) 'High-level employee involvement at Delta Air Lines', Human Resource Management, 42(2), pp. 175-190.
119. Keenoy, T. (1999) 'HRM as hologram: a polemic', Journal of Management Studies, 36(1), pp. 1-23.
120. Kelly, J. (1996) 'Union militancy and social partnership', in Ackers, P., Smith, C., and Smith, P. (eds) The New Workplace and Trade Unionism, London, Routledge.
121. Kelly, J. (1998) Rethinking Industrial Relations: Mobilization, Collectivism and Long Waves, London: Routledge.
122. Kelly, J. (1999) 'Social partnership in Britain: good for profits, bad for jobs and unions', Communist Review, 30(3), pp. 3-10.
123. Kelly, J. (2004) 'Social partnership agreements in Britain: labour cooperation and compliance', Industrial Relations, 43(1), pp. 267-292.
124. Kinicki, A.J., Carson, K.P., and Bohlander, G.W. (1992) 'Relationship between an organization's human resource efforts and employee attitudes', Group and Organization Management, 17, pp. 135-152.
125. Kinnie, N., Hutchinson, S., Purcell, J., and Swart, J. (2006) 'Human resource management and organisational performance', in Redman, T. and Wilkinson, A. (eds) Contemporary Human Resource Management (2nd edn), Harlow: Pearson.
126. Kochan, T. and Osterman, P. (1994) The Mutual Gains Enterprise: Forging a Winning Partnership among Labour, Management and Government, Boston: Harvard Business School Press.
127. Kochan, T., Katz, H., and McKersie, R.B. (1986) The Transformation of American Industrial Relations, New York: Basic Books.
128. Kochan, T., McKersie, R.B., and Cappelli, P. (1987) 'Strategic choice and industrial relations theory', Industrial Relations, 23(1), pp. 16-39.
129. Kochan, T., von Nordenflycht, A., McKersie, R., and Gittell, J. (2003) 'Out of the ashes: options for rebuilding airline labour relations', Institute for Work and Employment Research (IWER) Working Paper 04-2003.
130. Korczynski, M. (2002) Human Resource Management in Service Work, Basingstoke: Palgrave.
131. Koys, D.J. (1988) 'Human resource management and a culture of respect: effects on employees' organizational commitment', Employee Responsibility and Rights Journal, 1, pp. 57-67.
132. Koys, D.J. (1991) 'Fairness, legal compliance and organizational commitment', Employee Responsibility and Rights Journal, 4, pp. 283-291.
133. Legge, K. (1995) Human Resource Management: Rhetorics and Realities, Basingstoke: Macmillan.
134. Legge, K. (2001) 'Silver bullet or spent round? Assessing the meaning of the "High commitment management"/performance relationship', in Storey, J. (ed.) Human Resource Management: A Critical Text (2nd edn), London: Thomson.
135. Levitt, S.D. and Dubner, S.J. (2005) Freakonomics, London: Penguin.
136. Locke, E.A. (1976) 'The nature and causes of job satisfaction', in Dunnette, M. (ed.) The Handbook of Industrial and Organizational Psychology, Chicago: Rand McNally.
137. McCartney, S. (2000) 'Pilot shortage siphons experienced instructors from flight schools', Wall Street Journal - Eastern Edition, 236(28), p. 1.
138. McEvoy, G.M. and Cascio, W.F. (1985) 'Strategies for reducing employee turnover: a meta-analysis', Journal of Applied Psychology, 70, pp. 342-353.
139. Machin, S. and Wood, S. (2005) 'Human resource management as a substitute for trade unions in British workplaces', Industrial and Labour Relations Review, 58(2), pp. 201-218.
140. Magenau, J.M., Martin, J.E., and Peterson, M.M. (1988) 'Dual and unilateral commitment among stewards and rank and file union members', Academy of Management Journal, 31, pp. 359-376.
141. Marchington, M. and Grugulis, I. (2000) 'Best practice human resource management: perfect opportunity or dangerous illusion?', International Journal of Human Resource Management, 11(6), pp. 1104-1124.
142. Marks, A., Findlay, P., Hine, J., McKinlay, A., and Thompson, P. (1998) 'The politics of partnership? Innovation in employment relations in the Scottish spirits industry', British Journal of Industrial Relations, 36(2), pp. 209-226.
143. Masters, M.F., Albright, R.R., and Eplion, D. (2006) 'What did partnerships do? Evidence from the federal sector', Industrial and Labor Relations Review, 59(3), pp. 367-385.
144. Merton, R., Fiske, M., and Kendall, P. (1956) The focused interview: a manual of problems and procedures, Glencoe, Ill.: Free Press.
145. Meyer, J.P. and Allen, N.J. (1991) 'A three-component conceptualization of organizational commitment', Human Resource Management, 1, pp. 61-89.
146. Meyer, J.P. and Smith, C.A. (2000) 'HRM practices and organizational commitment: test of a mediation model', Canadian Journal of Administrative Sciences, 17(4), pp. 319-331.
147. Millward, N. (1994) The New Industrial Relations?, London: Policy Studies Institute.
148. Mintzberg, H. (1979) The Structuring of Organisations: A Synthesis of the Research, New Jersey: Prentice Hall.
149. Moorman, R.W. (2000) 'Shortage, what shortage?', Air Transport World, 37(8), p. 67.
150. Moorman, R.W. (2001) 'Perfect storm looms for carriers', Aviation Week and Space Technology, 154(2), pp. 32-37.
151. Murphy, C. and Olthuis, D. (1995) 'The impact of work reorganisation on employee attitudes towards work, the company and the union', in Schenk, C. and Anderson, J. (eds) Re-shaping Work: Union Responses to Technological Change, Ontario: Ontario Federation of Labour.
152. Oppenheim, A.N. (1992) Questionnaire Design, Interviewing and Attitude Measurement, London: Continuum.
153. Oxenbridge, S. and Brown, W. (2002) 'The two faces of partnership? An assessment of partnership and co-operative employer/trade union relations', Employee Relations, 24(3), pp. 262-276.
154. Oxenbridge, S. and Brown, W. (2004) 'Achieving a new equilibrium? The stability of cooperative employer-union relationships', Industrial Relations Journal, 35(5), pp. 388-402.
155. Parker, M. and Slaughter, J. (1988) Choosing Sides: Unions and the Team Concept, Boston: South End Press.
156. Patterson, M., West, M., Lawthorn, R., and Nickell, S. (1997) The Impact of People Management Practices on Business Performance, London: Institute of Personnel and Development.
157. Payne, S.C. and Huffman, A.H. (2005) 'A longitudinal examination of the influence of mentoring on organisational commitment and turnover', Academy of Management Journal, 48(1), pp. 158-168.
158. Penrose, E. (1959) The Theory of the Growth of the Firm, Oxford, Blackwell.
159. Pfeffer, J. (1994) Competitive Advantage Through People, Boston: Harvard Business School Press.
160. Pfeffer, J. (1997) 'Pitfalls on the road to measurement: the dangerous liaison of human resource with the ideas of accounting and finance', Human Resource Management, 36(3), pp. 357-365.
161. Pfeffer, J. (1998) 'Seven practices of successful organisations', California Management Review, 40(2), pp. 96-124.
162. Phillips, E.H. (2003) 'Industry outlook', Aviation Week & Space Technology, 158(10), p. 15.
163. Pilling, M. (2001) 'Leisure market relies on guesswork', Airline Business, December.
164. Pilling, M. (2003) 'Share benefits: pan European leisure travel groups are increasingly looking for ways to share aircraft, flight crew and buying power across their airline subsidiaries', Flight International, 29 April, p. 30.
165. Pilling, M. and Field, D. (2003) 'Pilot performance', Airline Business, 1 September, pp. 42-43.
166. Pollock, L. (2001) 'The bigger easy', People Management, 22 March.
167. Poole, M. (1990) 'Editorial: HRM in an international perspective', International Journal of Human Resource Management, 1(1), pp. 1-15.
168. Porter, L.W., Steers, R.M., Mowday, R.T., and Boulian, R.T. (1974) 'Organizational commitment, job satisfaction and turnover among psychiatric technicians', Journal of Applied Psychology, 59, pp. 603-609.
169. Pudelko, M. (2005) 'Cross national learning from best practice and the convergence-divergence debate in HRM', International Journal of Human Resource Management, 16(11), pp. 123-153.
170. Purcell, J. (1981) Good Industrial Relations: Theory and Practice, London: Macmillan.
171. Purcell, J. (1987) 'Mapping management styles in employment relations', Journal of Management Studies, 24(5), pp. 533-548.
172. Purcell, J. (1999) 'The search for "best practice" or "best fit": chimera or cul-desac?', Human Resource Management Journal, 9(3), pp. 26-41.
173. Purcell, J. (2004) 'The HRM-performance link: when, how and why does people management impact on organizational performance?', John Lovett Memorial Lecture, University of Limerick.
174. Purcell, J., Kinnie, N., Hutchinson, S., Rayton, B., and Stuart, J. (2003) People and Performance: How People Management Impacts on Organizational Performance, London: Chartered Institute of Personnel and Development.
175. Purcell, T.V. (1954) 'Dual allegiance to company and union: packinghouse workers', Personnel Psychology, 7, pp. 48-58.
176. Ramsay, H., Scholarios, D., and Harley, B. (2000) 'Employees and high-performance work systems: testing inside the black box', British Journal of Industrial Relations, 38 (4), pp. 501-531.
177. Rigby, R. (1997) 'Cheap and cheerful', Management Today, August, p. 52.
178. Roche, W.K. and Geary, J.F. (2002) 'Advocates, critics and union involvement in workplace partnership: Irish airports', British Journal of Industrial Relations, 40(4), pp. 659-688.
179. Rousseau, D.M. (1990) 'New hire perceptions of their own and their employers' obligations: a study of psychological contracts', Journal of Organizational Behaviour, 11, pp. 389-400.
180. Sano, Y. (1998) 'Commitment', in Poole, M. and Warner, M. (eds) The IEBM Handbook of Human Resource Management, London: Thomson.
181. Saunders, A. (2002) 'The new skymasters', Management Today, September, pp. 44-51.
182. Scheerhoot, J. (2003) 'Pilots lift threat to holiday flights', Manchester Evening News, 13 August.
183. Schuler, R.S. (1992) 'Strategic human resources management: linking the people with the strategic needs of the business', 21(1), pp. 18-32.
184. Schuler, R.S. and Jackson, S.E. (1987) 'Linking competitive strategies with human resource management practices', Academy of Management Executive, 9(3), pp. 207-219.
185. Scott, A., Gravelle, H., Simoens, S., Bojke, C., and Sibbald, B. (2006) 'Job satisfaction and quitting intentions: a structural model of British general practitioners', British Journal of Industrial Relations, 44(3), pp. 519-540.
186. Shields, M.A. and Ward, M. (2001) 'Improving nurse retention in the National Health Service in England: the impact of job satisfaction on intentions to quit', Journal of Health Economics, 20(5), pp. 677-701.
187. Sisson, K. (1990) 'Introducing the Human Resource Management Journal', Human Resource Management Journal, 1(1), pp. 1-11.
188. Sisson, K. (1993) 'In search of HRM', British Journal of Industrial Relations, 31(2), pp. 201-210.
189. Slocombe, T.E. and Dougherty, T.W. (1998) 'Dissecting organizational commitment and its relationship with employee behaviour', Journal of Business and Psychology, 12(4), pp. 469-491.
190. Sparrow, P., Schuler, R., and Jackson, S. (1994) 'Convergence or divergence: human resource practices and policies for competitive advantage worldwide', International Journal of Human Resource Management, 5(2), pp. 267-299.
191. Spencer, C. (1983) On the Edge of the Organisation, Chichester: Wiley.
192. Storey, J. (1992) Developments in the Management of Human Resources, Oxford: Blackwell.
193. Sull, D. (1999) 'easyJet's $500 million gamble', European Management Journal, 17(1), pp. 20-38.
194. Swailes, S. (2004) 'Commitment to change: profiles of commitment and in-role performance', Personnel Review, 33(2), pp. 187-204.
195. Swiercz, P.M. and Spencer, B.A. (1992) 'HRM and sustainable competitive advantage: lessons from Delta Air Lines', Human Resource Planning, 15(2), pp. 35-46.
196. Thomas, D. (2005) 'Pilot shortage could add to summer woes', Personnel Today, 2 August.
197. Tregaskis, O. and Brewster, C. (2006) 'Converging or diverging? A comparative analysis of trends in contingent employment practice in Europe over a decade', Journal of International Business Studies, 37(1), pp. 111-126.
198. Truss, C. (2001) 'Complexities and controversies in linking HRM with organisational outcomes', Journal of Management Studies, 38(8), pp. 1121-1149.
199. Turnbull, P. and Harvey, G. (2001) The Impact of 11 September in the Civil Aviation Industry: Social and Labour Effects, Working Paper No. 182, Geneva: International Labour Office.
200. Turnbull, P., Blyton, P., and Harvey, G. (2004) 'Cleared for take-off? Management-labour partnership in the European civil aviation industry', European Journal of Industrial Relations, 10(3), pp. 287-308.
201. Von Nordenflycht, A. (2002) 'Alternative approaches to airline labour relations: lessons for the future', Massachusetts Institute of Technology Global Airline Industry Programme.
202. Wallace, J.E. (1995) 'Organizational and professional commitment in nonprofessional organizations', Administrative Science Quarterly, 40, pp. 228-255.
203. Walton, R. (1985) 'From control to commitment in the workplace', Harvard Business Review, 63(2), March-April, pp. 77-84.
204. Warhurst, R. (1995) 'Converging on HRM? Change and continuity in European airlines' industrial relations', European Journal of Industrial Relations, 1(2), pp. 259-274.
205. Watkins, J. (2003) 'Serious turbulence', People Management, 9(16), 7 August, pp. 12-14.
206. Wayne, S.J., Shore, M., and Liden, R.C. (1997) 'Perceived organizational support and leader-member exchange: a social exchange perspective', Academy of Management Journal, 40, pp. 82-111.
207. Whitener, E.M. (2001) 'Do "high commitment" human resource practices affect employee commitment? A cross-level analysis using hierarchical linear modelling', Journal of Management, 27, pp. 515-535.
208. Wolmar, C. (1996) 'Last call for the captains in blue', Independent, 9 July.
209. Wood, S. (1999) 'Getting the measure of the transformed high performance organization', British Journal of Industrial Relations, 37(3), pp. 391-417.
210. Wood, S. and Albanese, M. (1995) 'Can we speak of high commitment management on the shop floor?', Journal of Management Studies, 32(2), pp. 215-247.
211. Wright, E.O. (2000) 'Working-class power, capitalist-class interests, and class compromise', American Journal of Sociology, 105(4), pp. 957-1002.
212. Wright, P.M. and Boswell, W.R. (2002) 'Desegregating HRM: a review and synthesis of micro and macro human resource management research', Journal of Management, 28(3), pp. 247-276.
213. Wright, P., Gardener, T., Moynihan, L., and Park, H. (2001) 'Measurement error in research of human resources and firm performance: additional data and suggestions for future research', Personnel Psychology, 54(4), pp. 875-901.
214. Wright, P., McMahon, G., and McWilliams, A. (1994) 'Human resources and sustained competitive advantage: a resource-based perspective', International Journal of Human Resource Management, 5(2), pp. 301-326.
215. Zhou, J. and George, J.M. (2001) 'When job dissatisfaction leads to creativity: encouraging the expression of voice', Academy of Management Journal, 44(4), pp. 682-696.