메뉴 건너뛰기




Volumn 27, Issue 4, 2014, Pages 213-225

Co-creation Willingness Matrix and Capability Continuum for Classification and Scaling of Services

Author keywords

co creation capability; co creation continuum; co creation willingness matrix; extent of co creation; S D logic; value co creation

Indexed keywords


EID: 84906075765     PISSN: 08911762     EISSN: 15286975     Source Type: Journal    
DOI: 10.1080/08911762.2014.909551     Document Type: Article
Times cited : (14)

References (52)
  • 1
    • 79951556065 scopus 로고    scopus 로고
    • Introduction to service-dominant logic: From propositions to practice
    • Aitken, R. (2011). Introduction to service-dominant logic: From propositions to practice. Industrial Marketing Management, 40(2), 179-180.
    • (2011) Industrial Marketing Management , vol.40 , Issue.2 , pp. 179-180
    • Aitken, R.1
  • 2
    • 34748887135 scopus 로고    scopus 로고
    • Branding in B2B markets: Insights from the service-dominant logic of marketing
    • Ballantyne, D., & Aitken, R. (2007). Branding in B2B markets: Insights from the service-dominant logic of marketing. Journal of Business & Industrial Marketing, 22(6), 363-371.
    • (2007) Journal of Business & Industrial Marketing , vol.22 , Issue.6 , pp. 363-371
    • Ballantyne, D.1    Aitken, R.2
  • 3
    • 85089131368 scopus 로고    scopus 로고
    • Introducing a Dialogical Orientation to the Service Dominant Logic of Marketing
    • in R. F. Lusch and S. L. Vargo (Eds.) Debate, and Directions, Armonk, NY: ME Sharpe
    • Ballantyne, D., & Varey, R.J. (2006). Introducing a Dialogical Orientation to the Service Dominant Logic of Marketing, in R. F. Lusch and S. L. Vargo (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions (pp. 224-35), Armonk, NY: ME Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog , pp. 224-235
    • Ballantyne, D.1    Varey, R.J.2
  • 4
    • 4243159210 scopus 로고
    • Significance tests and goodness of fit in the analysis of covariance structures
    • Bentler, P., & Bonnett, D.G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 99, 588-606.
    • (1980) Psychological Bulletin , vol.99 , pp. 588-606
    • Bentler, P.1    Bonnett, D.G.2
  • 6
    • 50149103803 scopus 로고    scopus 로고
    • University students' Internet use and its relationships with academic performance, interpersonal relationships, psychosocial adjustment, and self-evaluation
    • Chen, Y.F., & Peng, S.S. (2008). University students' Internet use and its relationships with academic performance, interpersonal relationships, psychosocial adjustment, and self-evaluation. Cyber Psychology & Behavior, 11(4), 467-469.
    • (2008) Cyber Psychology & Behavior , vol.11 , Issue.4 , pp. 467-469
    • Chen, Y.F.1    Peng, S.S.2
  • 7
    • 33847057062 scopus 로고
    • Issues and opinion on structural equation modeling
    • vii-xvi
    • Chin, W.W. (1988). Issues and opinion on structural equation modeling. MIS Quarterly, March, vii-xvi.
    • (1988) MIS Quarterly, March
    • Chin, W.W.1
  • 8
    • 20444467278 scopus 로고    scopus 로고
    • The service quality dimensions and patient satisfaction relationships in South Korea: Comparisons across gender, age and types of service
    • Choi, K.S., Lee, H., Kim, C., & Lee, S. (2005). The service quality dimensions and patient satisfaction relationships in South Korea: Comparisons across gender, age and types of service. Journal of Services Marketing, 19(3), 140-149.
    • (2005) Journal of Services Marketing , vol.19 , Issue.3 , pp. 140-149
    • Choi, K.S.1    Lee, H.2    Kim, C.3    Lee, S.4
  • 9
    • 79958099468 scopus 로고    scopus 로고
    • Role of relationship management and value co-creation in social marketing
    • Desai, D. (2009). Role of relationship management and value co-creation in social marketing. Social Marketing Quarterly, 15(4), 112-125.
    • (2009) Social Marketing Quarterly , vol.15 , Issue.4 , pp. 112-125
    • Desai, D.1
  • 10
    • 84990403418 scopus 로고    scopus 로고
    • Theoretical and philosophical implications of postmodern debates: Some challenges to modern marketing
    • Firat, A.F., & Dholakia, N. (2006). Theoretical and philosophical implications of postmodern debates: Some challenges to modern marketing. Marketing Theory, 6(2), 123-162.
    • (2006) Marketing Theory , vol.6 , Issue.2 , pp. 123-162
    • Firat, A.F.1    Dholakia, N.2
  • 11
    • 0000009769 scopus 로고
    • Evaluating structural equation models and unobservable variables and measurement error
    • Fornell, C., & Larcker, D. (1981). Evaluating structural equation models and unobservable variables and measurement error. Journal of Marketing Research, 18(2), 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.2 , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 12
    • 77950313724 scopus 로고    scopus 로고
    • Refining virtual co-creation from a consumer perspective
    • Füller, J. (2010). Refining virtual co-creation from a consumer perspective. California Management Review, 52(2), 98-122.
    • (2010) California Management Review , vol.52 , Issue.2 , pp. 98-122
    • Füller, J.1
  • 15
    • 84990316989 scopus 로고    scopus 로고
    • Adopting a service logic for marketing
    • Gronroos, C. (2006). Adopting a service logic for marketing. Marketing Theory, 6(3), 317-333.
    • (2006) Marketing Theory , vol.6 , Issue.3 , pp. 317-333
    • Gronroos, C.1
  • 16
    • 46349107090 scopus 로고    scopus 로고
    • Service logic revisited: Who creates value? And who co-creates?
    • Gronroos, C. (2008). Service logic revisited: Who creates value? And who co-creates? European Business Review, 20(4), 298-314.
    • (2008) European Business Review , vol.20 , Issue.4 , pp. 298-314
    • Gronroos, C.1
  • 17
    • 80053497835 scopus 로고    scopus 로고
    • Value co-creation in service logic: A critical analysis
    • Grönroos, C. (2011). Value co-creation in service logic: A critical analysis. Marketing Theory, 11(3), 279-301.
    • (2011) Marketing Theory , vol.11 , Issue.3 , pp. 279-301
    • Grönroos, C.1
  • 18
    • 46349087110 scopus 로고    scopus 로고
    • Exit services marketing - enter service marketing
    • Gummesson, E. (2007). Exit services marketing - enter service marketing. Journal of Customer Behaviour, 6(2), 113-41.
    • (2007) Journal of Customer Behaviour , vol.6 , Issue.2 , pp. 113-141
    • Gummesson, E.1
  • 21
    • 84857407220 scopus 로고    scopus 로고
    • Linking service-dominant logic and strategic business practice:A conceptual model of a service-dominant orientation
    • Karpen, I.O., Bove, L.L., & Lukas, B.A. (2012). Linking service-dominant logic and strategic business practice:A conceptual model of a service-dominant orientation. Journal of Service Research, 15(1), 21-38.
    • (2012) Journal of Service Research , vol.15 , Issue.1 , pp. 21-38
    • Karpen, I.O.1    Bove, L.L.2    Lukas, B.A.3
  • 23
    • 79551500590 scopus 로고    scopus 로고
    • Dynamics of value propositions: Insights from service-dominant logic
    • Kowalkowski, C. (2011). Dynamics of value propositions: Insights from service-dominant logic. European Journal of Marketing, 45(1/2), 277-294.
    • (2011) European Journal of Marketing , vol.45 , Issue.1-2 , pp. 277-294
    • Kowalkowski, C.1
  • 24
    • 49649100360 scopus 로고    scopus 로고
    • Key strategies for the successful involvement of customers in the co-creation of new technology-based services
    • Kristensson, P., Matthing, J., & Johansson, N. (2008). Key strategies for the successful involvement of customers in the co-creation of new technology-based services. International Journal of Service Industry Management, 19(4), 474-491.
    • (2008) International Journal of Service Industry Management , vol.19 , Issue.4 , pp. 474-491
    • Kristensson, P.1    Matthing, J.2    Johansson, N.3
  • 25
    • 0030538236 scopus 로고    scopus 로고
    • Developing global strategies for services and businesses
    • Lovelock, C.H., & Yip, G.S. (1996). Developing global strategies for services and businesses. California Management Review, 38(2), 64-86.
    • (1996) California Management Review , vol.38 , Issue.2 , pp. 64-86
    • Lovelock, C.H.1    Yip, G.S.2
  • 27
    • 33846332707 scopus 로고    scopus 로고
    • Competing through service: Insights from service-dominant logic
    • Lusch, R.F., Vargo, S.L., & O'Brien, M. (2007). Competing through service: Insights from service-dominant logic. Journal of Retailing, 83(1), 5-18.
    • (2007) Journal of Retailing , vol.83 , Issue.1 , pp. 5-18
    • Lusch, R.F.1    Vargo, S.L.2    O'Brien, M.3
  • 29
    • 65149102222 scopus 로고    scopus 로고
    • Virtual customer environments: Testing a model of voluntary participation in value co-creation activities
    • Nambisan, S., & Baron, R.A. (2009). Virtual customer environments: Testing a model of voluntary participation in value co-creation activities. Journal of Product Innovation Management, 26(4), 388-406.
    • (2009) Journal of Product Innovation Management , vol.26 , Issue.4 , pp. 388-406
    • Nambisan, S.1    Baron, R.A.2
  • 31
    • 48349124960 scopus 로고    scopus 로고
    • Service co-production and value co-creation: The case for a service-oriented architecture (SOA)
    • Ordanini, A., & Pasini, P. (2008). Service co-production and value co-creation: The case for a service-oriented architecture (SOA). European Management Journal, 26(5), 289-297.
    • (2008) European Management Journal , vol.26 , Issue.5 , pp. 289-297
    • Ordanini, A.1    Pasini, P.2
  • 33
    • 59249107910 scopus 로고    scopus 로고
    • Co-creating brands: Diagnosing and designing the relationship experience
    • Payne, A., Storbacka, K., Frow, P., & Knox, S. (2009). Co-creating brands: Diagnosing and designing the relationship experience. Journal of Business Research, 62(3), 379-389.
    • (2009) Journal of Business Research , vol.62 , Issue.3 , pp. 379-389
    • Payne, A.1    Storbacka, K.2    Frow, P.3    Knox, S.4
  • 35
    • 84993077269 scopus 로고    scopus 로고
    • Co-creating unique value with customers
    • Prahalad, C.K., & Ramaswamy, V. (2004a). Co-creating unique value with customers. Strategy & Leadership, 32(3), 4-9.
    • (2004) Strategy & Leadership , vol.32 , Issue.3 , pp. 4-9
    • Prahalad, C.K.1    Ramaswamy, V.2
  • 36
    • 4644349461 scopus 로고    scopus 로고
    • Co-creation experiences: The next practice in value creation
    • Prahalad, C.K., & Ramaswamy, V. (2004b). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5-14.
    • (2004) Journal of Interactive Marketing , vol.18 , Issue.3 , pp. 5-14
    • Prahalad, C.K.1    Ramaswamy, V.2
  • 37
    • 77953533527 scopus 로고    scopus 로고
    • Competing through co-creation: innovation at two companies
    • Ramaswamy, V. (2010). Competing through co-creation: innovation at two companies. Strategy & Leadership, 38(2), 22-29.
    • (2010) Strategy & Leadership , vol.38 , Issue.2 , pp. 22-29
    • Ramaswamy, V.1
  • 39
    • 62549083534 scopus 로고    scopus 로고
    • Co-creation and the new landscapes of design
    • Sanders, E.B. N., & Stappers, P.J. (2008). Co-creation and the new landscapes of design. Co-design, 4(1), 5-18.
    • (2008) Co-design , vol.4 , Issue.1 , pp. 5-18
    • Sanders, E.B.N.1    Stappers, P.J.2
  • 40
    • 0005430661 scopus 로고    scopus 로고
    • Beyond customer knowledge management: Customers as knowledge co-creators
    • Hershey, PA, USA, Hershey, PA
    • Sawhney, M., & Prandelli, E. (2000). Beyond customer knowledge management: customers as knowledge co-creators. Idea Group Publishing, Hershey, PA, USA, 258-282.
    • (2000) Idea Group Publishing , pp. 258-282
    • Sawhney, M.1    Prandelli, E.2
  • 41
    • 30544449147 scopus 로고    scopus 로고
    • Collaborating to create: The Internet as a platform for customer engagement in product innovation
    • Sawhney, M., Verona, G., & Prandelli, E. (2005). Collaborating to create: The Internet as a platform for customer engagement in product innovation. Journal of Interactive Marketing, 19(4), 4-17.
    • (2005) Journal of Interactive Marketing , vol.19 , Issue.4 , pp. 4-17
    • Sawhney, M.1    Verona, G.2    Prandelli, E.3
  • 42
    • 84990397378 scopus 로고    scopus 로고
    • Rationalizing service logic, or understanding service experience?
    • Schembri, S. (2006). Rationalizing service logic, or understanding service experience? Marketing Theory, 6(3), 381-392.
    • (2006) Marketing Theory , vol.6 , Issue.3 , pp. 381-392
    • Schembri, S.1
  • 45
    • 77956880395 scopus 로고    scopus 로고
    • Experience marketing: A review and reassessment
    • Tynan, C., & McKechnie, S. (2009). Experience marketing: A review and reassessment. Journal of Marketing Management, 25(5-6), 501-517.
    • (2009) Journal of Marketing Management , vol.25 , Issue.5-6 , pp. 501-517
    • Tynan, C.1    McKechnie, S.2
  • 46
    • 54049089974 scopus 로고    scopus 로고
    • Customer integration and value creation: Paradigmatic traps and perspectives
    • Vargo, S.L. (2008). Customer integration and value creation: Paradigmatic traps and perspectives. Journal of Service Research, 11(2), 211-215.
    • (2008) Journal of Service Research , vol.11 , Issue.2 , pp. 211-215
    • Vargo, S.L.1
  • 47
    • 79551493693 scopus 로고    scopus 로고
    • Market systems, stakeholders and value propositions: Toward a service-dominant logic-based theory of the market
    • Vargo, S.L. (2011). Market systems, stakeholders and value propositions: Toward a service-dominant logic-based theory of the market. European Journal of Marketing, 45(2), 217-222.
    • (2011) European Journal of Marketing , vol.45 , Issue.2 , pp. 217-222
    • Vargo, S.L.1
  • 48
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • January
    • Vargo, S.L., & Lusch, R.F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(January), 1-17.
    • (2004) Journal of Marketing , vol.68 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 49
    • 33644591858 scopus 로고    scopus 로고
    • The practice of co-creating unique value with customers: An interview with C.K. Prahalad
    • Vargo, S.L., & Lusch, R.F. (2006). The practice of co-creating unique value with customers: An interview with C.K. Prahalad. Strategy & Leadership, 34(2), 4-9.
    • (2006) Strategy & Leadership , vol.34 , Issue.2 , pp. 4-9
    • Vargo, S.L.1    Lusch, R.F.2
  • 51
    • 41849140849 scopus 로고    scopus 로고
    • From goods to service (s): Divergences and convergences of logics
    • Vargo, S.L., & Lusch, R.F. (2008b). From goods to service (s): Divergences and convergences of logics. Industrial Marketing Management, 37(3), 254-259.
    • (2008) Industrial Marketing Management , vol.37 , Issue.3 , pp. 254-259
    • Vargo, S.L.1    Lusch, R.F.2
  • 52
    • 44649151144 scopus 로고    scopus 로고
    • On value and value co-creation: A service systems and service logic perspective
    • Vargo, S.L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26(3), 145-152.
    • (2008) European Management Journal , vol.26 , Issue.3 , pp. 145-152
    • Vargo, S.L.1    Maglio, P.P.2    Akaka, M.A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.