Performance topology mapping: Understanding the drivers of performance

International Journal of Production Economics

Volumn 156, Issue , 2014, Pages 269-282

  Silvestro, Rhian ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Balanced scorecard; Operations strategy; Performance measurement; Service performance; Service profit chain; Strategy maps

Indexed keywords

MANAGERS; MAPPING;

BALANCED SCORECARDS; OPERATIONS STRATEGIES; PERFORMANCE MEASUREMENTS; SERVICE PERFORMANCE; SERVICE PROFIT CHAINS; STRATEGY MAP;

TOPOLOGY;

EID: 84905986293     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2014.05.011     Document Type: Article

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