The employee factor in the service-profit chain framework: A study among service employees working within a leading Chinese securities firm

Journal of International Consumer Marketing

Volumn 18, Issue 1-2, 2005, Pages 137-155

  Xu, Yingzi ^a   Van Heijden, Beatrice Der ^a,b  

^a MAASTRICHT SCHOOL OF MANAGEMENT   (Netherlands)

^b UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

Employee perception of internal service quality; Employee satisfaction; Profitability; Service profit chain; Tenure; Turnover intention

Indexed keywords

EID: 31144474482     PISSN: 08961530     EISSN: 15287068     Source Type: Journal    
DOI: 10.1300/J046v18n01_07     Document Type: Article

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