Archeological benchmarking: Fred Harvey and the service profit chain, Circa 1876

Journal of Operations Management

Volumn 25, Issue 2, 2007, Pages 284-299

  Brown, Karen A ^a   Hyer, Nancy Lea ^b  

^a UNIVERSITY OF WASHINGTON BOTHELL   (United States)

^b VANDERBILT UNIVERSITY   (United States)

Author keywords

Archeological benchmarking; Harvey; Service profit chain

Indexed keywords

BENCHMARKING; COMPETITIVE INTELLIGENCE; INFORMATION TECHNOLOGY; MODEL BUILDINGS;

ARCHEOLOGICAL BENCHMARKING; SERVICE PROFIT CHAIN;

INDUSTRIAL MANAGEMENT;

EID: 33847379520     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2006.06.002     Document Type: Article

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