A Bayesian network estimation of the service-profit chain for transport service satisfaction

Decision Sciences

Volumn 35, Issue 4, 2004, Pages 665-689

  Anderson, Ronald D ^a   Mackoy, Robert D ^b   Thompson, Vincent B ^c   Harrell, Gilbert ^d  

^a INDIANA UNIVERSITY   (United States)

^b BUTLER UNIVERSITY   (United States)

^c INDIANA UNIVERSITY   (United States)

^d MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Bayesian Networks; Service Profit Chain; Transport Service Satisfaction

Indexed keywords

EID: 20444503386     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1540-5915.2004.02575.x     Document Type: Article

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