When does the devil make work? An empirical study of the impact of workload on worker productivity

Management Science

Volumn 60, Issue 6, 2014, Pages 1574-1593

  Tan, Tom Fangyun ^a   Netessine, Serguei ^b  

^a SOUTHERN METHODIST UNIVERSITY   (United States)

^b INSEAD   (Singapore)

Author keywords

Behavioral operations management; Business analytics; Econometrics; Empirical study on staffing; Quality speed trade off; Restaurant operations; Worker productivity

Indexed keywords

CHAINS; PERSONNEL SELECTION; SCHEDULING; WAGES;

BEHAVIORAL OPERATIONS; BUSINESS ANALYTICS; ECONOMETRICS; EMPIRICAL STUDIES; RESTAURANT OPERATIONS; WORKER PRODUCTIVITIES;

SALES;

EID: 84902276577     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.2014.1950     Document Type: Article

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