Impact of workload on service time and patient safety: An econometric analysis of hospital operations

Management Science

Volumn 55, Issue 9, 2009, Pages 1486-1498

  Kc, Diwas S ^a   Terwiesch, Christian ^b  

^a EMORY UNIVERSITY   (United States)

^b UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

Health care operations; Optimal control of queues; Productivity; Quality; Service operations

Indexed keywords

CARDIOTHORACIC SURGERY; DELIVERY SERVICE; ECONOMETRIC ANALYSIS; LENGTH OF STAY; MEDICAL LITERATURES; MORTALITY RATE; OPERATIONAL DATA; OPTIMAL CONTROL OF QUEUES; PATIENT SAFETY; PROCESSING SPEED; QUALITY; QUALITY OF CARE; SERVICE OPERATIONS; SERVICE OPERATIONS MANAGEMENT; SERVICE RATES; SERVICE TIME; SYSTEM LOADS; TRANSPORT SERVICES; TRANSPORT TIME;

HEALTH; PRODUCTIVITY; QUEUEING NETWORKS;

SURGERY;

EID: 70349306538     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.1090.1037     Document Type: Article

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