Work expands to fill the time available: Capacity estimation and staffing under Parkinson's Law

Manufacturing and Service Operations Management

Volumn 12, Issue 1, 2010, Pages 1-18

  Hasija, Sameer ^a   Pinker, Edieal ^b   Shumsky, Robert A ^c  

^a INSEAD   (Singapore)

^b UNIVERSITY OF ROCHESTER   (United States)

^c DARTMOUTH COLLEGE   (United States)

Author keywords

Capacity planning; Empirical research; OM human resources interface; Service operations

Indexed keywords

CAPACITY ESTIMATION; CAPACITY PLANNING; CONTACT CENTERS; EMPIRICAL RESEARCH; HISTORICAL DATA; HUMAN RESOURCES; MODEL FORMULATION; PARKINSON'S LAW; SERVICE LEVEL CONSTRAINT; SERVICE OPERATIONS; SPEED-UPS; STAFFING LEVEL; TEST MODELS;

ENTERPRISE RESOURCE MANAGEMENT; HUMAN RESOURCE MANAGEMENT; PERSONNEL; PROFITABILITY;

PERSONNEL SELECTION;

EID: 77249103094     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1080.0250     Document Type: Article

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