Optimal hiring and retention policies for heterogeneous workers who learn

Management Science

Volumn 60, Issue 1, 2014, Pages 110-129

  Arlotto, Alessandro ^a   Chick, Stephen E ^b   Gans, Noah ^c  

^a DUKE UNIVERSITY   (United States)

^b INSEAD   (France)

^c UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

Bandit problem; Bayesian learning; Call center; Gittins index; Heterogeneous workers; Hiring and retention; Learning curves; Operations management

Indexed keywords

BANDIT PROBLEMS; BAYESIAN LEARNING; CALL CENTERS; GITTINS INDEX; HETEROGENEOUS WORKERS; HIRING AND RETENTION; LEARNING CURVES; OPERATIONS MANAGEMENT;

EMPLOYMENT; OPTIMIZATION; PROBABILITY;

HUMAN RESOURCE MANAGEMENT;

EID: 84893519619     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.2013.1754     Document Type: Article

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