Strategic framework for industrial product-service co-design: Findings from the microsystems industry

International Journal of Production Research

Volumn 52, Issue 10, 2014, Pages 2881-2900

  Durugbo, Christopher ^a  

^a UNIVERSITY OF BRISTOL   (United Kingdom)

Author keywords

Co design; Collaboration; Concurrency; Product service systems

Indexed keywords

INDUSTRY; LIFE CYCLE; SUPPLY CHAINS;

CO-DESIGNS; COLLABORATION; CONCURRENCY; CONCURRENT AND COLLABORATIVE DESIGN; EFFECTIVENESS AND EFFICIENCIES; FUTURE RESEARCH DIRECTIONS; PRODUCT-SERVICE SYSTEMS; SEMI STRUCTURED INTERVIEWS;

PRODUCT DESIGN;

EID: 84897114248     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207543.2013.857054     Document Type: Article

References (79)

1. Alter, S. 2008. "Service System Fundamentals: Work System, Value Chain, and Life Cycle." IBM Systems Journal 47 (1): 71-85.
2. Aoyama, M. 1993. "Concurrent-development Process Model." IEEE Software 10 (4): 46-55.
3. Arai, T., and Y. Shimomura. 2004. "Proposal of Service CAD system - A Tool for Service Engineering." CIRP Annals - Manufacturing Technology 53 (1): 397-400.
4. Aurich, J. C., C. Fuchs, and C. Wagenknecht. 2006. "Life Cycle Oriented Design of Technical Product-service Systems." Journal of Cleaner Production 14 (17): 1480-1494.
5. Baines, T., H. W. Lightfoot, S. Evans, A. Neely, R. Greenough, J. Peppard, R. Roy, et al. 2007. "The State-of-the Art in Product Service Systems." Proceedings of the I MECH E Part B Journal of Engineering Manufacture 221 (10): 1543-1552.
6. Barbour, R. S. 2001. "Checklists for Improving Rigour in Qualitative Research: A Case of the Tail Wagging the Dog?" British Medical Journal 322: 1115-1117.
7. Barker, R., A. Meehan, and I. Tranter. 1999. "A Knowledge-level Model for Concurrent Design." Applied Intelligence 10 (2-3): 113-122.
8. Beyerlein, M. M., S. Freedman, C. McGee, and L. Moran. 2003. Beyond Teams: Building the Collaborative Organization. San Francisco, CA: Jossey-Bass/Pfeiffer.
9. Bhuiyan, N., D. Gerwin, and V. Thomson. 2004. "Simulation of the New Product Development Process for Performance Improvement." Management Science 50 (12): 1690-1703.
10. Bolsens, I., H. J. De Man, B. Lin, K. Van Rompaey, S. Vercauteren, and D. Verkest. 1997. "Hardware/software Co-design of Digital Telecommunication Systems." Proceedings of the IEEE 85 (3): 391-417.
11. Boothroyd, G. 1994. "Product Design for Manufacture and Assembly." Computer-Aided Design 26 (7): 505-520.
12. Brannen, J. 2005. "Mixing Methods: The Entry of Qualitative and Quantitative Approaches into the Research Process." International Journal of Social Research Methodology: Theory and Practice 8 (3): 173-184.
13. Braun, V., and V. Clarke. 2006. "Using Thematic Analysis in Psychology." Qualitative Research in Psychology 3 (2): 77-101.
14. Cao, M., M. A. Vonderembse, Q. Zhang, and T. S. Ragu-Nathan. 2010. "Supply Chain Collaboration: Conceptualisation and Instrument Development." International Journal of Production Research 48 (22): 6613-6635.
15. Chuang, P. T. 2007. "Combining Service Blueprint and FMEA for Service Design." The Service Industries Journal 27 (2): 91-104.
16. Da Silveira, G. J. C. 2011. "Our Own Translation Box: Exploring Proximity Antecedents and Performance Implications of Customer Co-design in Manufacturing." International Journal of Production Research 49 (13): 3833-3854.
17. Danese, P. 2006. "Collaboration Forms, Information and Communication Technologies, and Coordination Mechanisms in CPFR." International Journal of Production Research 44 (16): 3207-3226.
18. Durugbo, C., and J. Riedel. 2013. "Readiness Assessment of Collaborative Networked Organisations for Integrated Product and Service Delivery." International Journal of Production Research 51 (2): 598-613.
19. Durugbo, C., A. Tiwari, and J. R. Alcock. 2011a. "Service Delivery for Microsystems Production: A Study." CIRP Journal of Manufacturing Science and Technology 4 (1): 101-109.
20. Durugbo, C., A. Tiwari, and J. R. Alcock. 2011b. "Collaborative Design for Microsystems: A Review." International Journal of Design Engineering 4 (4): 310-331.
21. Edvardsson, B. 1997. "Quality in New Service Development: Key Concepts and a Frame of Reference." International Journal of Production Economics 52 (1): 31-46.
22. Eisenhardt, K. M. 1989. "Building Theories from Case Study Research." Academy of Management Review 14(4): 532-550.
23. Eppinger, S. D. 1991. "Model-Based Approaches to Managing Concurrent Engineering." Journal of Engineering Design 2(4): 283-290.
24. European Union. September 1996. Technology for Components and Subsystems (TCS): Report of the Microsystems Workshop, 4th Framework, ESPRIT Work Programme, [online]. Accessed March 15, 2008. http://cordis.europa.eu/esprit/ src/tcsmsrpt.htm.
25. Gasson, S. 2008. "A Framework for the Co-design of Business and IT Systems." In Proceedings of the Annual Hawaii International Conference on System Sciences, Waikoloa, HI.
26. Gebauer, H., M. Johnson, and B. Enquist. 2010. "Value Co-creation as a Determinant of Success in Public Transport Services: A Study of the Swiss Federal Railway operator (SBB)." Managing Service Quality 20 (6): 511-530.
27. Giannini, F., M. Monti, D. Biondi, F. Bonfatti, and P. D. Monari. 2002. "A modelling Tool for the Management of Product Data in a Co-design Environment." Computer Aided Design 34 (14): 1063-1073.
28. Gilchrist, V. J. 1992. "Key Informant Interview." In Doing Qualitative Research, edited by B. F. Crabtree and W. L. Miller, 70-89. London: Sage.
29. Goedkoop, M. J., J. G. van Halen, H. te Riele, and P. J. M. Rommens. 1999. Product Service Systems, Ecological and Economic Basics. The Hague: Vrom EZ.
30. De Grave, A., and D. Brissaud. 2007. "Integrated Design of Micro-electromechanical Systems." Journal of Design Research 5 (4): 416-434.
31. Hollins, B. 1993. "Design in the Service Sector." Managing Service Quality 3 (3): 33-37.
32. Hsiao, S.-W. 2002. "Concurrent Design Method for Developing a New Product." International Journal of Industrial Ergonomics 29 (1): 41-55.
33. Ireland, R., and C. Crum. 2005. Supply Chain Collaboration: How to Implement CPFR and Other Best Collaborative Practices. Boca Raton, FL: J. Ross Publishing.
34. Kimita, K., Y. Shimomura, and T. Arai. 2009. "A Customer Value Model for Sustainable Service Design." CIRP Journal of Manufacturing Science and Technology 1 (4): 254-261.
35. Krucken, L., and A. Meroni. 2006. "Building Stakeholder Networks to Develop and Deliver Product-service-systems: Practical Experiences on Elaborating Pro-active Materials for Communication." Journal of Cleaner Production 14 (17): 1502-1508.
36. Kumar, A. 2004. "Mass Customization: Metrics and Modularity." International Journal of Flexible Manufacturing Systems 16 (4): 287-311.
37. Kumar, A. 2007. "From Mass Customization to Mass Personalization: A Strategic Transformation." International Journal of Flexible Manufacturing Systems 19 (4): 533-547.
38. Kumar, S., J. H. Aylor, B. W. Johnson, and W. A. Wulf. 1993. "A Framework for Hardware/software Codesign." Computer 26 (12): 39-45.
39. Li, C., and J. J. Li. 2008. "A Simultaneous Collaborative Framework for Mould and Die Design." International Journal of Production Research 46 (11): 2989-3006.
40. Li, W. D., J. Y. H. Fuh, and Y. S. Wong. 2004. "An Internet-enabled Integrated System for Co-design and Concurrent Engineering." Computers in Industry 55 (1): 87-103.
41. Liao, C.-S., and C.-W. Lee. 2010. "The Application of Codesign in New Bra Product Innovations." International Journal of Clothing Science and Technology 22 (2): 211-227.
42. Lindkvist, L., J. Söderlund, and F. Tell. 1998. "Managing Product Development Projects: On the Significance of Fountains and Deadlines." Organization Studies 19 (6): 930-951.
43. Maglio, P. P., and J. Spohrer. 2008. "Fundamentals of Service Science." Journal of the Academy of Marketing Science 36 (1): 18-20.
44. Manzini, E., and C. Vezzoli. 2003. "A Strategic Design Approach to Develop Sustainable Product Service Systems: Examples Taken from the 'Environmentally Friendly Innovation' Italian Prize." Journal of Cleaner Production 11 (8): 851-857.
45. Marilly, E., O., Martinot, S., Betgé-Brezetz, and G., Delègue. October 29-31, 2002. Requirements for Service Level Agreement Management. IEEE Workshop on IP Operations and Management (IPOM 2002), Dallas, TX, 57-62.
46. McDonald, M., and A. Payne. 2006. Marketing Plans for Service Businesses: A Complete Guide. 2nd ed. Oxford: Butterworth Heinemann Publications.
47. Meier, H., R. Roy, and G. Seliger. 2010. "Industrial Product-service Systems-IPS2." CIRP Annals - Manufacturing Technology 59 (2): 607-627.
48. Meier, H., O. Völker, and B. Funke. 2011. "Industrial Product-service Systems (IPS2): Paradigm Shift by Mutually Determined Products and Services." International Journal of Advanced Manufacturing Technology 52 (9-12): 1175-1191.
49. Merle, A., J.-L. Chandon, E. Roux, and F. Alizon. 2010. "Perceived Value of the Mass-customized Product and Mass Customization Experience for Individual Consumers." Production and Operations Management 19 (5): 503-514.
50. De Micheli, G., and R. Gupta. 1997. "Hardware/software Co-design." Proceedings of the IEEE 85 (3): 349-365.
51. Mingers, J., and A. Gill. 1997. Multimethodology: Theory and Practice of Combining Management Science Methodologies. Chichester: Wiley.
52. Moore, G. A. 1999. Inside the Tornado. New York: Harper Business Books.
53. Morelli, N. 2006. "Developing New Product Service Systems (PSS): Methodologies and Operational Tools." Journal of Cleaner Production 14 (17): 1495-1501.
54. Neely, A. 2008. "Exploring the Financial Consequences of the Servitization of Manufacturing." Operations Management Research 1 (2): 103-118.
55. O'Leary, Z. 2007. Researching Real-world Problems: A Guide to Method Inquiry. London: Sage.
56. Parraguez, P., and A. M., Maier. 2012. "Towards Describing Co-design by the Integration of Engineering Design and Technology and Innovation Management literature." In Nord Design Conference 2012, edited by P. K. Hansen, J. Rasmussen, K. A. Jørgensen, and C. Tollestrup, 465-481. Aalborg: Center for Industrial Production, Aalborg University.
57. Piller, F., P. Schubert, M. Koch, and K. Möslein. 2005. Overcoming Mass Confusion: Collaborative Customer Co-design in Online Communities. Journal of Computer-Mediated Communication 10 (4): 39.
58. Pohl, K., and E. Sikora. 2007. "Structuring the Co-design of Requirements and Architecture." Lecture Notes in Computer Science 4542: 48-62.
59. Raja, V. H. 2001. "Product Design and Development - Reverse Engineering." In Rapid Prototyping Casebook, edited by J. A. McDonald, C. J. Ryall, and D. I. Wimpenny, 25-33. Suffolk: Professional Engineering Publishing.
60. Rampersad, H. K. 1995. "Concurrent Design of Product, Process and Robotic Assembly System." Assembly Automation 15 (1): 21-28.
61. ReVelle, J. B., J. W. Moran, and C. A. Cox. 1998. The QFD Handbook. New York: John Wiley and Sons.
62. Roozenburg, N. F. M., and J. Eekels. 1995. Product Design, Fundamentals and Methods. Chichester: Wiley.
63. Schweitzer, E., and J. C. Aurich. 2010. "Continuous Improvement of Industrial Product-service Systems." CIRP Journal of Manufacturing Science and Technology 3 (2): 158-164.
64. Shimomura, Y., E. Sundin, T. Sakao, and M. Lindahl. 2008. "A Design Process Model and a Computer Tool for Service Design." In Proceedings of the ASME International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, 929-941, Las Vegas, NV.
65. Soosay, C. A., P. W. Hyland, and M. Ferrer. 2008. "Supply Chain Collaboration: Capabilities for Continuous Innovation." Supply Chain Management 13 (2): 160-169.
66. Stadzisz, P. C., and J. M. Henrioud. 1996. "Concurrent Design of Flexible Assembly Systems." IEEE Symposium on Emerging Technologies & Factory Automation, ETFA 2: 475-481.
67. Tarasewich, P., and S. K. Nair. 2001. "Designer-moderated Product Design." IEEE Transactions on Engineering Management 48 (2): 175-188.
68. Tian, L., J. Chen, Q. Wang, W. Hao, and B. Tong. 2007. "CoDesign Space: A Collaborative Design Support System in a Network Environment." International Journal of Computer Integrated Manufacturing 20 (2-3): 265-279.
69. Tukker, A. 2004. "Eight Types of Product-service System: Eight Ways to Sustainability? Experiences from SusProNet." Business Strategy and the Environment 13 (4): 246-260.
70. Tukker, A., and U. Tischner. 2006. "Product-services as a Research Field: Past, Present and Future. Reflections from a Decade of Research." Journal of Cleaner Production 14 (17): 1552-1556.
71. Ulrich, K. T., and S. D. Eppinger. 2003. Product Design and Development. 3rd ed. London: McGraw-Hill.
72. Umapathy, K. 2007. "Towards Co-design of Business Processes and Information Systems using Web Services." In Proceedings of the Annual Hawaii International Conference on System Sciences, Waikoloa, HI.
73. Vandermerwe, S., and J. Rada. 1988. "Servitization of Business: Adding Value by Adding Services." European Management Journal 6 (4): 314-324.
74. Verganti, R., and T. Buganza. 2005. "Design Inertia: Designing for Life-cycle Flexibility in Internet-based Services." Journal of Product Innovation Management 22 (3): 223-237.
75. Wang, X. B., and P. D. F. Kilduff. 1999. "Structuring a Concurrent Design Environment for Effective Product Design and Development." Journal of the Textile Institute Part 1: Fibre Science and Textile Technology 90 (2): 83-91.
76. Williams, A. 2007. "Product Service Systems in the Automobile Industry: Contribution to System Innovation?" Journal of Cleaner Production 15 (11-12): 1093-1103.
77. Wolf, W. 1994. "Hardware-software Co-design of Embedded Systems." Proceedings of the IEEE 82 (7): 967-989.
78. Yin, R. K. 2009. Case Study Research: Design and Methods. 4th ed. California, CA: Sage.
79. Zirpoli, F., and M. Caputo. 2002. "The Nature of Buyer-supplier Relationships in Co-design Activities: The Italian Auto Industry Case." International Journal of Operations and Production Management 22 (12): 1389-1410.