Industrial Product-Service systems-IPS2

CIRP Annals - Manufacturing Technology

Volumn 59, Issue 2, 2010, Pages 607-627

  Meier, H ^a   Roy, R ^b   Seliger, G ^c  

^a RUHR UNIVERSITY BOCHUM   (Germany)

^b CRANFIELD UNIVERSITY   (United Kingdom)

^c TECHNISCHE UNIVERSITÄT BERLIN   (Germany)

Author keywords

Industrial Product Service Systems; Lifecycle; Service

Indexed keywords

BUSINESS MODELS; DELIVERY PROCESS; INDUSTRIAL PRODUCT; INDUSTRIAL PRODUCT-SERVICE SYSTEMS; INNOVATION POTENTIAL; INTEGRATED PRODUCTS; MACHINE PRODUCERS; MACHINE SALES; MARKET DEMAND; NEW CONCEPT; NEW PRODUCT; PARADIGM SHIFTS; PLANT DESIGNS; PRODUCTS AND SERVICES; RESEARCH AREAS;

COMPETITION; INDUSTRY; INNOVATION; MECHANICAL ENGINEERING;

MACHINE DESIGN;

EID: 77955554456     PISSN: 00078506     EISSN: 17260604     Source Type: Journal    
DOI: 10.1016/j.cirp.2010.05.004     Document Type: Article

References (170)

1. World Resource Institute (2005) Earth Trends, The Environmental Information Platform-Topic Area(s) Economics, Business, and the Environment published on Internet URL: http://earthtrends.wri.org/searchable-db/index.php? theme=5&variable-ID=216&action=select-countries, call 23.11.2009.
2. M. MacDonald, and A. Payne Marketing Plans for Service Businesses A Complete Guide 2nd edition 2006 Butterworth Heinemann Publications Oxford ISBN-10: 0-750-66746-X
3. H. Meier, E. Uhlmann, and D. Kortmann Hybride Leistungsbündel- Nutzenorientiertes Produktverständnis durch interferierende Sach-und Dienstleistungen wt Werkstattstechnik online 7/8 2005 528 532
4. Seliger G Sustainability in Manufacturing 2007 Springer Verlag Berlin Heidelberg ISBN 978-3-540r-r49870-4
5. A. Neely The Servitization of Manufacturing: An Analysis of Global Trends 2007 POMS
6. Mori Seiki CO., LTD, Service/Support von A-Z mit der Sicherheit des Herstellers. Service Brochure published by Mori Seiki.
7. Tetra Laval Group, Tetra Laval 2008/2009 brochure published on Internet URL: http://www.tetralaval.com/docs/textpages/TetraLaval-2008-2009.pdf, call 25.11.2009.
8. T. Levitt The Marketing Mode 1969 Pathways to Corporate Growth
9. Slater SF, Narver JC (1994) Market orientation, customer value, and superior performance. Business Horizons, March-April.
10. Guiltinan Marketing Management: Strategies and Programs 1996 McGraw Hill/Irwin
11. S.L. Vargo, and R.F. Lusch Evolving to a New Dominant Logic for Marketing Journal of Marketing 68 2004 January 1 17
12. R. Aitken Special Issue on Service-Dominant Logic of Marketing: Insights from The Otago Forum Marketing Theory 6 3 2006 275 392
13. T.S. Baines, H.W. Lightfoot, and S. Evans State-of-the-art in product-service systems Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 221 10 2007 1543 1552 doi:10.1243/09544054JEM858
14. D. Brissaud, P. Zwolinski, and N. Maussang Common Representation of Products and Services: A Necessity for Engineering Designers to Develop Product Service Systems F.L. Kraus, The Future of Product Development, Proceedings of the 17th CIRP Design Conference 2007 Springer 463 471 ISBN: 978-3-540-69819-7
15. E.M. Shehab, and R. Roy Product Service-Systems: Issues and Challenges Fourth International Conference on Manufacturing research (ICMR 2006) John Moores University, Liverpool 2006
16. Matzen D, McAloone TC (2006) A Tool for Conceptualising in PSS development, 17. Symposium "Design For X". Erlangen, ISBN: 3-9808539-4-2, 2006:131-40.
17. H. Komoto, T. Tomiyama, M. Nagel, S. Silvester, and H. Brezet Life Cycle Simulation for Analyzing Product Service Systems 4th International Symposium on Environmentally Conscious Design and Inverse Manufacturing, Eco Design 2005 2005 386 393
18. J. Aurich, C. Fuchs, and P. Barbian An Approach to the Design of Technical Product Service Systems Industrie Management 20 5 2004 13 16
19. S. Vandermerwe, and J. Rada Servitization of Business: Adding Value by Adding Services European Management Journal 6 1988 4
20. Schmitt R, Hatfield S (2008) Strategic Servicification-A Quality based approach beyond Service-Engineering, Manufacturing Systems and Technologies for the New Frontier. ISBN 978-1-84800r-r266-1.
21. Sakao T, Shimomura Y (2007) Service CAD System to Support Servicification of Manufactures, Advances in Life Cycle Engineering for Sustainable Manufacturing Businesses. ISBN 978-1-84628-934-7.
22. E. Sundin, M. Lindahl, A. Öhrwall Rönnbäck, G. Ölundh Sandström, and J. Östlin Integrated Product and Service Engineering Methodology Proceedings of 11th International Conference of Sustainable Innovation Chicago, USA 2006
23. M. Lindahl, E. Sundin, Y. Shimomura, and T. Sakao An Interactive Design Model for Service Engineering of Functional Sales Offers Proceedings of the International Design Conference Dubrovnik, Croatia 2006
24. E. Sundin, and B. Bras Making functional sales environmentally and economically beneficial through product remanufacturing Journal of Cleaner Production 13 9 2005 913 925
25. T. Arai, and Y. Shimomura Service CAD System-Evaluation and Quantification Annals of the CIRP 54 1 2005 463 466
26. M. Lindahl, and G. Ölundh The Meaning of Functional Sales Proceedings of the 8th International CIRP Seminar on Life Cycle Engineering Varna, Bulgaria 2001
27. Abele E, Anderl R, Birkhofer H, Rüttinger B (2008) EcoDesign-Von der Theorie in die Praxis. ISBN: 978-3-540r-r75437-4.
28. G. Seliger, H.J. Kim, S. Kernbaum, and M. Zettl Approaches to Sustainable Manufacturing International Journal of Sustainable manufacturing 1 2008 58 77
29. S. Kara, S. Manmek, and H. Kaebernick An Integrated Methodology to Estimate the External Environmental Costs of Products CIRP Annals-Manufacturing Technology 56 1 2007 9 12
30. D. Janz, W. Sihn, and H.J. Warnecke Product Redesign Using Value-Oriented Life Cycle Costing CIRP Annals-Manufacturing Technology 54 1 2005 9 12
31. G. Ölundh, and S. Ritzén Functional Sales as a Further Approach to Environmental Product Development Proceedings of EcoDesign Conference Japan, Tokyo 2001
32. Roy R, Cheruvu K (2009) A competitive framework for Industrial Product Service Systems, International Journal of Internet Manufacturing and Services, Special Issue on Product Service Solutions in Life-Cycle Activities.
33. P. Stähler Geschäftsmodelle in der digitalen Ökonomie 2002 Josef Eul Verlag Lohmar
34. J. Rüegg-Stürm Das neue St. Galler Management-Modell R. Dubs, Einführung in die Managementlehre 1st ed. 2004 Haupt-Verlag Bern ISBN 978-3-258-06999-9
35. A. Tucker, and U. Tischner New Business for Old Europe-Product-Service Development. Competiveness and Sustainability 2005 Greanleaf Publishing Sheffield, UK
36. Cunha PF, Caldeira Duarte JA (2004) Development of a Productive Service Module Based on a Life Cycle Perspective of Maintenance Issues, Annals of the CIRP 53/1:13-6, ISSN: 0007-8506.
37. M. Hauschild, J. Jeswiet, and L. Alting Design for Environment-Do we get the focus right? Annals of the CIRP 53 1 2004 1 4
38. M. Seiter, C. Schwab, D. Ahlert, T. Heußler, and M. Michaelis Nutzenmessung von produktbegleitenden Dienstleistungen im Industriegüter- Pricing-erste empirische Ergebnisse Proceedings of the 1st Rostock Conference on Service Research Rostock 2008
39. G. Seliger Technological Conditions for Selling Use instead of Selling Products Proceedings 7th CIRP International Seminar on Life Cycle Engineering Japan 2000
40. United Nations Environment Program (2002) Product-Service Systems and Sustainability: Opportunities for Sustainable Solutions, ISBN: 92-807-2206-9.
41. C. Herring, and Z. Milosevic Implementing B2B Contracts Using BizTalk Proceedings of the 34th Hawaii International Conference on System Sciences 2001
42. v. Susani Odorico, and P. Dugerdil Contract-based Cross-Organizational Automated Processes Proceedings of the Seventh IEEE International Conference on E-Commerce Technology (CEC'05) 2005
43. Fuhr J (2007) Contractual Design and functions-Evidence from Service Contracts in the European Air Transport Industry, CNI-working paper, No 2007-03.
44. Z. Milosevic, S. Gibson, P.F. Linington, J. Cole, and S. Kulkarni On Design and Implementation of a Contract Monitoring Facility Proceedings of the First International Workshop on Electronic Contracting WEC'04 2004
45. M.-C. Boudreau, K.D. Loch, D. Robey, and D. Straub Going Global: Using Information Technology to Advance the Competitiveness of the Virtual Transnational Organization Academy of Management Executive 12 4 1998 120 128
46. C. Trieu, T.N. Chieu, S. Maradugu, and T. Kwok An Enterprise Electronic Contract Management System Based on Service-Oriented Architecture IEEE International Conference on Services Computing 2007
47. J.A. Erkoyuncu, R. Roy, E. Shehab, and P. Wardle Uncertainty Challenges in Service Cost Estimation for Product-Service Systems in the Aerospace and Defence Industries CIRP IPS2 Conference Cranfield University, UK 2009 200 207
48. J.C. Refsgaard, J.P. Sluijs, A.L. Hojberg, and P.A. Vanrolleghem Uncertainty in the environmental modeling process-A framework and guidance Environmental Modelling &Software 22 11 2007 1543 1556
49. A. Boussabaine, and R. Kirkham Whole Life-cycle Costing: Risk and Risk Responses 1st ed. 2004 Blackwell Publishing pp. 56-81
50. R. Olsson In search of opportunity management: Is the risk management process enough? International Journal of Project Management 25 8 2007 745 752
51. Armistead C (1992) The value chain in service operations strategy, [Online] Accessed from Cranfield Ceres: http://hdl.handle.net/1826/724, Access date: 12/04/2008.
52. P.P. Datta, and R. Roy Cost Modelling Techniques for Availability Type Service Support Contracts: a Literature Review and Empirical Study Proceedings of the 1st CIRP IPS2 Conference Cranfield 2009 216 223
53. Ng I, Yip N (2009) Identifying Risk and its Impact on Contracting Through a Benefit Based-Model Framework in Business to Business Contracting: Case of the Defence Industry, ICMR Conference.
54. Fraunhofer IZM (2009) Fraunhofer-Innovationscluster Maintenance, Repair and Overhaul in Energie und Verkehr (MRO), published on Internet URL: http://www.izm.fraunhofer.de/EN/About/strat-allianzen/MROSpitzencluster.jsp, call 22.02.2010.
55. P. Bernstein Against the Gods: The Remarkable Story of Risk 1998 John Wiley & Sons, Inc New York, NY pp. 215-30
56. Neely A (2008) Exploring The Financial Consequences of The Servitization of Manufacturing, Operations Management Review, in press.
57. R.D. Coster Differences in Forecasting Approaches Between Product Firms And Product Service Systems (PSS) The 6th International Conference on Manufacturing Research (ICMR08) Brunel University, UK 2008
58. 2 Conference 2008
59. D. Hansen, and M. Mowen Cost Accounting and Control 2006 Southbank South-Western
60. D. Nicolini, C. Tomkins, R. Holti, A. Oldman, and M. Smalley Can Target Costing and Whole Life Costing be Applied in the Construction Industry? Evidence from Two Case Studies British Journal of Management 11 2000 303 324
61. G. Lanza, and J. Ruhl Simulation of Service Costs Throughout the Life Cycle of Production Facilities CIRP Journal of Manufacturing Science and Technology 2009
62. Y. Asiedu, and P. Gu Product Life Cycle Cost Analysis: State of the Art Review International Journal of Production Research 36 4 1998 883 908
63. 2)-using the Net Present Value Approach and Real Options Approach to Improve Life Cycle Management CIRP Journal of Manufacturing Science and Technology 2009
64. R.S. Kaplan, and R. Cooper Cost and Effect-Using Integrated Cost Systems to Drive Profitability and Performance 1998 Harvard Business School Press Boston
65. 2 Conference, Cranfield University, UK.
66. Meyer A, Pretorius L, Pretorius JHC, Solutions OM, Africa S (2004) A model to manage electronic component obsolescence for complex or long life systems, Engineering Management Conference, 2004 Proceedings. 2004 IEEE International, vol. 3, pp. 1303-9.
67. P. Sandborn, and G. Plunkett The Other Half of the DMSMS Problem-Software Obsolescence DMSMS Knowledge Sharing Portal Newsletter 4 4 2006 3 11
68. Aurich J, Fuchs C, Wagenknecht C (2006) Life Cycle Oriented Planning of Industrial Product-Service Systems, JCP Journal of Cleaner Production 14.
69. E. Molloy, and C. Siemieniuch Decision-making systems and the product-to-service shift Journal of Manufacturing Technology Management 20 5 2009 606 625
70. T. Hara, T. Arai, Y. Shimomura, and T. Sakao Service CAD System to Integrate Product and Human Activity for Total Value 2009 CIRP Journal of Manufacturing Science and Technology
71. J. Aurich, C. Fuchs, and M.F. DeVries An Approach to Life Cycle Oriented Technical Service Design CIRP Annals-Manufacturing Technology 53 1 2004 151 154
72. Meier H, Kortmann D (2006) Leadership-From Technology to Use, 14th CIRP Conference on Life Engineering.
73. Tomiyama T, Shimomura Y, Watanabe K (2004) A Note on Service Design Methodology, Proc. of DETC'04, ASME, Paper No. 57393.
74. Meier H, Massberg W (2004) Life Cycle-Based Service Design for Innovative Business Models CIRP Annals-Manufacturing Technology, vol. 53, Issue 1, pp. 393-396.
75. N. Maussang, P. Zwolinski, and D. Brissaud Product-service system design methodology: from the PSS architecture design to the products specifications Journal of Engineering Design 20 4 2009 349 366
76. A. Mont, and A. Tukker Product-Service Systems: Reviewing Achievements and Refining the Research Agenda Journal of Cleaner Production 14 17 2006 1451 1454
77. D. Baxter, R. Roy, N. Doultsinou, and J.X. Gao A knowledge management framework to support Product-Service Systems design International Journal of Computer Integrated Manufacturing 22 12 2009 1073 1088
78. A. Doultsinou, R. Roy, D.I. Baxter, and J.X. Gao Developing a Service Knowledge Reuse Framework for Engineering Design Journal of Engineering Design 20 4 2009 389 411
79. Maussang N, Brissaud D, Zwolinski P (2007) Common representation of products and services: a necessity for engineering designers, In: F-L Krause (Ed.), The future of product development, Springer, CIRP Design Conference 2007, ISBN: 978-3-540-69819-7, 463-72.
80. Brissaud D, Tichkiewitch S, Product models for life-cycle, Annals of the CIRP, 50/1/2001, 105-8.
81. Maussang N, Brissaud D, Zwolinski P (2007) Which representation for sets of product and associated services during the design process? In: S. Tichkiewitch, M. Tollenaere, P. Ray (Eds), Advances in Integrated Design and Manufacturing in Mechanical Engineering II, Springer, ISBN: 978-1-4020-6760-0, IDMME Conference, May 2006, pp. 309-32.
82. Müller P, Kebir N, Stark R, Blessing L (2009) PSS Layer Method-Application to microenergy systems. In: Sakao, T. & Lindahl M. (Hrsg.): Introduction to Product/Service-System Design, Elsevier (Im Erscheinen).
83. Sadek, T., 2009, Ein modellorientierter Ansatz zur Konzeptentwicklung industrieller Produkt-Service Systeme, Doctoral thesis, Ruhr-University Bochum, Institute: Product and Service Engineering.
84. E.G. Welp, H. Meier, T. Sadek, and K. Sadek Modelling Approach for the Integrated Development of Industrial Product-Service Systems Proceedings of 41st CIRP Conference on Manufacturing Systems Tokyo, Japan 2008
85. E.G. Welp, and T. Sadek Conceptual Design of Industrial Product-Service Systems (IPS2) Based on the Extended Heterogeneous Modelling Approach Proceedings of 10th International Design Conference Dubrovnik, Croatia 2008
86. H. Komoto, and T. Tomiyama Integration of a Service CAD and a Life Cycle Simulator CIRP Annals-Manufacturing Technology 57 2008 9 12
87. Y. Shimomura, T. Hara, and T. Arai A unified representation scheme for effective PSS development CIRP Annals-Manufacturing Technology 58 2009 379 382
88. C.Y. Baldwin, and K. Clark Design Rules: The Power of Modularity 2000 MIT Press
89. A.R. Tan, and T.C. McAloone Characteristics of Strategies in Product/Service-Systems Development International Design Conference 2006 May 15 18
90. E. Uhlmann, C. Stelzer, C. Geisert, H. Bochnig, H. Meier, and K. Sadek Design of PSS based on Customer Requirements International Seminar on PSS 2008
91. H. Meier, M. Steven, T. Soth, and K. Sadek Interdependencies between the Concept of Modularization and Time-Driven Activity-Based Costing-How to design Industrial Product-Service Systems (IPS2) profitably 16th CIRP International Conference on Lifecycle Engineering 2009
92. Meier H, Sadek K (2008) Design of Modular Service Architectures for Product Service Systems ICMR 2008.
93. 2) 16th CIRP International Conference on Lifecycle Engineering 2009
94. Gill C (2004) Architekur fur das service engineering zur Entwicklung von technischen Dienstleistungen. Dissertation RWTH Aachen (in Druck), Aachen.
95. H. Luczak, C. Gill, and B. Sander D. Spath, K. Fähnrich, Architecture for Service Engineering-The Design and Development of Industrial Service Work, Advances in Services Innovations 2007 Springer Berlin Heidelberg
96. K.V. Akiyama Function Analysis-Systematic Improvement of Quality and Performance 1991 Productivity Press Cambridge
97. N.P. Suh The Principles of Design 1990 Oxford University Press New York
98. C.J.S. Halen, v.C. Vezzoli, and R. Wimmer Methodology for Product Service System innovation: How to Develop Clean, Clever and Competitive Strategies in Companies 2005 Koninklijke Van Gorcum
99. K. Kimita A Customer Value Model for Sustainable Service Design CIRP Journal of Manufacturing Science and Technology 2009
100. E. Uhlmann, C. Stelzer, C. Geisert, H. Bochnig, H. Meier, and K. Sadek Design of PSS Based on Customer Requirements Proceedings of the 1st International Seminar on PSS January 21-22, Bochum, Shaker 2008 13 18
101. Y. Shimomura, T. Hara, and T. Arai A service evaluation method using mathematical methodologies CIRP Annals-Manufacturing Technology 57 2008 437 440
102. D. Spath, and L. Demuß Entwicklung hybrider Produkte-Gestaltung materieller und immaterieller Leistungsbündel H.-J. Bullinger, A.-W. Scheer, Service Engineering-Entwicklung und Gestaltung innovativer Dienstleistungen. 2003 Springer-Verlag GmbH Berlin
103. Steinbach MJ (2005) Systematische Gestaltung von Product-Service Systems-Integrierte Entwicklung von Product-Service Systems auf Basis der Lehre von Merkmalen und Eigenschaften, Doctoral thesis, Schriftreihe Produktionstechnik, Band 35, Saarland.
104. T. Sakao, Y. Shimomura, and M. Comstock Service Engineering for Value Customization Proceedings of 3rd Interdisciplinars Worlds Congress on Mass Customization and Personalization CMCP Hongkong, China 2006
105. A.R. Tan, M.M. Andreasen, and D. Matzen Conceptualisation of Product/Service-Systems through Structural Characteristics International Design Conference-Design Dubrovnik, Croatia 2008
106. J. Becker, D. Beverungen, and Knackstedt R Reference Models and Modeling Languages for Product-Service Systems-Status Quo and Perspectives for further Research Proceedings of the 41st Hawaii International Conference on System Sciences 2008
107. Müller P, Stark R (2009) PSS Layer Method-Application Case Microenergy Systems, New Book on PSS, Handed in for Review.
108. 2 Conference Cranfield 2009
109. P. Müller, and R. Stark Detecting and Structuring Requirements for the Development of Product-Service Systems Design for X Symposium, 19 Neukirchen 2008
110. P. Müller, and L. Blessing Development of Product-Service-Systems- Comparison of Product and Service Development Process Models 2007 ICED Paris
111. P. Müller, M. Schmidt-Kretschmer, and L. Blessing Function Allocation in Product-Service Systems-Are There Analogies between PSS and Mechatronics? AEDS Workshop Pilsen 2007
112. D. Kortmann Dienstleistungsgestaltung innerhalb hybrider Leistungsbündel 2007 Shaker Verlag Aachen ISBN 978-3-8322r-r6622-6
113. Meier H, Kortmann D, Golembiewski M (2006) Hybride Leistungsbündel in kooperativen Anbieter-Netzwerken, Industrie Management 4/2006, GITO-Verlag, ISSN-Nr. 1434-1980, 25-8.
114. Meier H, Völker O, Krug CM (2008) Organization of PSS Delivery-Structures and Planning, International Seminar on PSS, Bochum Germany, January 21-22, ISBN 978-3-8322-7227-2, 37-42.
115. G. Schuh, F. Friedli, and H. Gebauer Fit for Service: Industrie als Dienstleister 2004 Hanser Verlag München Wien
116. Meier H, Kortmann D, Völker O (2007) Gestaltung und Erbringung hybrider Leistungsbündel, Wt Werkstattstechnik online, 7/8, ISSN-Nr.: 1436-4980, pp. 510-5.
117. Becker J, Beverungen D, Knackstedt R (2008) Wertschöpfungsnetzwerke von Produzenten und Dienstleistern als Option zur Organisation der Erstellung hybrider Leistungsbündel, In: Becker J, Knackstedt R, Pfeiffer D (Eds.), Wertschöpfungsnetzwerke, Physica-Verlag, ISBN: 978-3-7908-2055-3, 3-31.
118. 2 Providing M. Mitsuishi, K. Ueda, F. Kimura, Manufacturing Systems and Technologies for the New Frontier, 41st CIRP Conference on Manufacturing Systems Tokyo, Japan 2008 485 488
119. 2 Cranfield 2009 140 144
120. R. Sanchez, and J.T. Mahoney Modularity, Flexibility and Knowledge Management in Product and Organization Design Strategic Management Journal 17 1996 63 76
121. J. Göpfert Modulare Produktentwicklung-Zur gemeinsamen Gestaltung und Technik und Organisation 1998 Deutscher Universitätsverlag Germany
122. H. Meier, and O. Völker Organizational Requirements by Offering Industrial Product-Service Systems CIRP-MS Conference Grenoble, France, June 3-5 2009 Electronic Resource
123. Innosoft, Product brochure Service Management System, published on Internet, accessed 17.12.2009, URL: http://www.innosoft.de/downloads/datenblatt/ Servicemanagement-eng.pdf.
124. G. Schuh, B. Franzkoch, P. Burggräf, and W.F. Rosinki Resource Oriented Factory Planning-A method for valuation of resources on an strategic level with regard to the operative alignment of the company CIRP-MS Conference Grenoble, France, June 3-5 2009 Electronic Resource
125. 2 Conference Cranfield University Press 2009 305 310
126. H. Hiraoka, N. Iwanami, Y. Fujii, T. Seya, and H. Ishizuka Network Agents for Life Cycle Support of Mechanical Parts Proceedings of EcoDesign 2003, 3rd International Symposium on Environmentally Conscious Design and Inverse Manufacturing Tokyo, Japan, December 8-11 2003 61 64
127. X. Yang, P. Moore, and S.K. Chong Intelligent Products: From Lifecycle Data Acquisition to Enabling Product-related Services Computers in Industry, vol. 60 2009 Elsevier pp. 184-94
128. 2 Conference Cranfield University Press 2009 323 330
129. R. Gegusch, C. Geisert, B. Hoege, C. Stelzer, M. Roetting, G. Seliger, and E. Uhlmann Multimodal User Support in IPS2 business model Rajkumar Roy Essam Shehab Proceedings of the 1st CIRP IPS2 Conference, 2 Cranfield University Press 2009 125 131 ISBN: 978-0-9557436-5-8
130. 2). ISBN: 978-0-9557436-5-8, 40-5.
131. Matyas K, Rosteck A, Sihn W (2009) Industrial Services-Corporate Practice and Future-Needs for Action in Companies and in Applied Research, 42nd CIRP Conference on Manufacturing Systems. Grenoble.
132. W. Sihn, A. Rosteck, and Matyas K Studie: Industrielle Services im österreichischen Maschinen-und Anlagenbau 2008 TU Wien Fraunhofer Austria, FMMI
133. M. Mahnel Fit for best Service, Stellhebel für den Service von morgen-lernen von den Servicechampions 2007 Impuls Management Consulting
134. F.J. Brunner, and K.W. Wagner Taschenbuch Qualitätsmanagement 2008 Carl Hanser Verlag München Wien
135. Y. Koren, J. Hu, and Weber T Impact on Manufacturing System Configuration on Performance CIRP Annals 1998
136. Seliger G, Gegusch R (2008) Knowledge Generation in the PSS Use Phase, Transregio 29, Product-Service Systems, Dynamic Interdependency of Products and Services in the Production Area: International Seminar on PSS, Bochum, Germany, ISBN: 978-3832272272, 25-9.
137. P.C. Sander, and A.C. Brombacher Analysis of quality information flows in the product creation process of high-volume consumer products International Journal of Production Economics 67 1 2000 37 52
138. A.P. Fundin, and B.L.S. Bergman Exploring the Customer Feedback Process Measuring Business Excellence 7 2 2003 56 65
139. L.S. Busby The Neglect of Feedback in Engineering Design Organisations Design Studies 19 1998 103 117
140. Y.M. Goh, and M. McMahon Improving Reuse of In-service Information Capture and Feedback Journal of Manufacturing Technology Management 20 5 2009 626 639
141. Jagtap S (2008) Capture and Structure of In-Service Information for Engineering Designers, Ph.D. Thesis, Cambridge University.
142. 2 Conference 2009 32 39
143. K. Ohtomi Importance of Upstream Design in Product Development and Its Methodology Keynote Presentation, Proc. 6th IEEE EuroSimE Conference Berlin 2005
144. J. Shen, and L. Wang A New Perspective and Representation of Service International Conference on Wireless Communications, Networking and Mobile Computing, WiCom 2007
145. M. Fels IT supported Service Management, Hommel Group Bochum Conference on Industrial Product-Service Systems-Dynamic Dependencies of Products and Services in the Production Area Berlin 2009
146. Nakao M, Tsuchiya K, Iino K (2008) Design Knowledge Extraction from scenario-based databases using associative search engine for decisions, CIRP Annals 2008, http://shippai.jst.go.jp/en/Search.
147. L. Wang, and X. Fu Data Mining with Computational Intelligence 2005 Springer Verlag Germany ISBN: 3-540r-r24522-7
148. J. Han, and M. Kamber Data Mining, Concepts and Techniques 2nd ed. 2006 Morgan Kaufmann USA ISBN: 978-1558609013
149. 2 Conference 2010 Linköping, UK 2010
150. J. Lee, J. Ni, D. Djurdjanovic, H. Qiu, and H. Liao Intelligent Prognostics Tools and E-Maintenance Computers in Industry 57 2006 476 489
151. VDI (1987) VDI guideline 2221, Systematic Approach to the Design of Technical Systems and Products, VDI-Verlag GmbH, Düsseldorf.
152. Matzen D, Tan AR, Myrup Andreasen M (2005) Product/Service-Systems: Proposal for Models and Terminology, 16. Symposium "Design For X", Neukirchen, 27-38.
153. G. Pahl, W. Beitz, J. Feldhusen, and K.H. Grote Engineering Design, A Systematic Approach Third Edition 2007 Springer-Verlag London Limited ISBN 978-1-84628r-r318-5
154. G. Molcho, Y. Zipori, R. Schneor, O. Rosen, D. Goldstein, and M. Shpitalni Computer Aided Manufacturability Analysis: Closing the Knowledge Gap between the Designer and the Manufacturer CIRP Annals 2008
155. J. Aurich, E. Schweitzer, and C. Fuchs Life Cycle Management of Industrial Product-Service Systems Proceedings of 14th CIRP International Conference on Lifecycle Engineering (LCE 2007) Tokyo, Japan 2007 171 176
156. Abramovici M, Schulte S (2006) Lifecycle Management für hybride Leistungsbündel (HLB), In: Werkstattstechnik online 7/8-2006, Springer-VDI-Verlag, Düsseldorf.
157. M. Abramovici, J. Michele, and Neubach M Extension of the Product Lifecycle Management Approach for PSS-Requirements and Challenges Proceedings International Seminar on PSS Bochum, Germany 2008
158. K. Främling, M. Harrison, and J. Brusey Globally Unique Product Identifiers-Requirements and Solutions to Product Lifecycle Management A. Dolgui, G. Morel, C.E. Pereira, Proceedings of 12th IFAC Symposium on Information Control Problems in Manufacturing (INCOM) Saint-Etienne, France 2006 855 860
159. M. Abramovici, and S. Schulte Optimising Customer Satisfaction by Integrating the Customer's Voice into Product Development Proceedings of 16th International Conference on Engineering Design (ICED'07) Paris, France, Ecole Centrale Paris 2007
160. M. Abramovici, M. Fathi, A. Holland, and M. Neubach Integration of Product Use Information into PLM Proceedings of the 15th CIRP International Conference on Life Cycle Engineering (LCE 2008) Sydney, Australia 2008 438 443 ISBN: 1877040673
161. A. Ometto Global Engineering Teams: An innovative educational endeavor towards sustainability Proceedings of the Global Conference on Sustainable Product Development and Life Cycle Engineering Pusan, Korea 2008
162. T. McAloone, and M. Andreassen Design for Utility, Sustainability and societal virtues: Developing Product Service Systems Proceedings of the International Design Conference Dubrovnik 2004
163. J.R. Ehrenfeld Designing 'sustainable' product service systems Proceedings of EcoDesign 2001: 2nd International Symposium On Environmentally Conscious Design And Inverse Manufacturing Tokyo International Exhibition Center, Tokyo, Japan 2001
164. Tukker A (2004) Eight Types of Product-Service Systems: Eight Ways to Sustainability?, Experiences from SusProNet, In: Business Strategy and the Environment 13, San Francisco, USA, pp. 246-60.
165. United States Environmental Protection Agency (EPA), published on the internet http://www.epa.gov/waste/partnerships/stewardship/index.htm, call 06.01.2010.
166. S. Seuring, M. Müller, and M. Goldbach Strategy and Organization in Supply Chains 2003 Physica-Verlag Heidelberg ISBN: 3790800244
167. P. Zwolinski, and D. Brissaud Designing products that are never discarded D. Brissaud, S. Tichkiewitch, P. Zwolinski, Innovation in Life Cycle Engineering and Sustainable Development, CIRP LCE Seminar 2005 2005 Springer 225 244 ISBN: 1-4020-4601-4
168. A. Gehin, P. Zwolinski, and D. Brissaud A tool to implement sustainable end-of-life strategies in the product development phase Journal of Cleaner Production 15 5 2008 566 576
169. H. Yoshikawa Sustainable Manufacturing Proceedings of the 41st CIRP Conference on Manufacturing Systems Tokyo, Japan 2008
170. T. Tomiyama Service Engineering to Intensify Service Contents in Product Life Cycles Second International Symposium on Environmentally Conscious Design and Inverse Manufacturing Tokyo, Japan 2001 613 618