Quality in new service development: Key concepts and a frame of reference

International Journal of Production Economics

Volumn 52, Issue 1-2, 1997, Pages 31-46

  Edvardsson, Bo ^a  

^a KARLSTAD UNIVERSITY   (Sweden)

Author keywords

Designed in quality; Service development

Indexed keywords

PROCESS ENGINEERING; QUALITY ASSURANCE; RESOURCE ALLOCATION;

DESIGN IN QUALITY; GENERIC SERVICE PROCESS; SERVICE DEVELOPMENT;

VALUE ENGINEERING;

EID: 0041154848     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0925-5273(97)80765-7     Document Type: Article

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