Value co-creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB)

Managing Service Quality

Volumn 20, Issue 6, 2010, Pages 511-530

  Gebauer, Heiko ^a   Johnson, Mikael ^b   Enquist, Bo ^b  

^a SWISS FEDERAL INSTITUTE OF AQUATIC SCIENCE AND TECHNOLOGY   (Switzerland)

^b KARLSTAD UNIVERSITY   (Sweden)

Author keywords

Critical success factors; Customer orientation; Rail transport; Service delivery; Switzerland; Value chain

Indexed keywords

EID: 78649237252     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521011092866     Document Type: Article

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