A customer value model for sustainable service design

CIRP Journal of Manufacturing Science and Technology

Volumn 1, Issue 4, 2009, Pages 254-261

  Kimita, Koji ^a   Shimomura, Yoshiki ^a   Arai, Tamio ^b  

^a TOKYO METROPOLITAN UNIVERSITY   (Japan)

^b UNIVERSITY OF TOKYO   (Japan)

Author keywords

Customer requirement; Customer value modeling; Design support; Quality design; Service Engineering; Service quality

Indexed keywords

CUSTOMER REQUIREMENT; CUSTOMER VALUE MODELING; DESIGN SUPPORT; QUALITY DESIGN; SERVICE ENGINEERING; SERVICE QUALITY;

DESIGN; KNOWLEDGE ENGINEERING; LIFE CYCLE; SALES;

CUSTOMER SATISFACTION;

EID: 67651175833     PISSN: 17555817     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cirpj.2009.06.003     Document Type: Article

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