Are personal innovativeness and social influence critical to continue with mobile commerce?

Internet Research

Volumn 24, Issue 2, 2014, Pages 134-159

  Lu, June ^a  

^a UNIVERSITY OF HOUSTON VICTORIA   (United States)

Author keywords

Acceptance; Continuance intention; Mobile commerce; Perceptions; Personal innovativeness; Social influence

Indexed keywords

EID: 84896293175     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/IntR-05-2012-0100     Document Type: Article

References (110)

1. Agarwal, R., Prasad, J. (1998), "A conceptual and operational definition of personal innovativeness in the domain of information technology" in Information Systems Research, Vol. 9, No. 2, pp. 204-215.
2. Ajzen, I. (2005), Attitudes, Personality and Behavior, McGraw Hill Education, New York, NY.
3. Ajzen, I., Fishbein, M. (1980), Understanding Attitudes and Predicting Social Behavior, Prentice-Hall, Englewood Cliffs, NJ.
4. Akter, S., D'Ambra, J., Ray, P. (2011), "Trustworthiness in m-health information services: an assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS)" in Journal of the American Society for Information Science & Technology, Vol. 62, No. 1, pp. 100-116.
5. Aldás-Manzano, J., Ruiz-Mafé, C., Sanz-Blas, S. (2009), "Exploring individual personality factors as drivers of M-shopping acceptance" in Industrial Management & Data Systems, Vol. 109, No. 6, pp. 739-757.
6. Aldrich, H.E., Zimmer, C. (1986), "Entrepreneurship through social networks", University of Illinois at Urbana-Champaign's Academy for Entrepreneurial Leadership Historical Research Reference in Entrepreneurship, available at: http://ssrn.com/abstract=1497761 (accessed March 1, 2013).
7. Bargh, J.A., Pietromonaco, P. (1982), "Automatic information processing and social perception: the influence of trait information presented outside of conscious awareness on impression formation" in Journal of Personality and Social Psychology, Vol. 43, No. 3, pp. 437-449.
8. Beard, T.R., Ford, G.S., Spiwak, L.J., Stern, M. (2011), "A policy framework for spectrum allocation in mobile communications" in Federal Communications Law Journal, Vol. 63, No. 3, pp. 639-666.
9. Bhattacherjee, A. (2001), "Understanding information systems continuance: an expectation-confirmation model" in MIS Quarterly, Vol. 25, No. 3, pp. 351-370.
10. Bhattacherjee, A., Perols, J., Sanford, C. (2008), "Information technology continuance: a theoretic extension and empirical test" in Journal of Computer Information Systems, Vol. 49, No. 1, pp. 17-26.
11. Bianchi, C., Andrews, L. (2012), "Risk, trust, and consumer online purchasing behaviour: a Chilean perspective" in International Marketing Review, Vol. 29, No. 3, pp. 253-275.
12. Brenner, J. (2013), "Pew internet: mobile", available at: http://pewinternet.org/Commentary/2012/February/Pew-Internet-Mobile.aspx (accessed January 30, 2013).
13. Byrne, B.M. (2009), Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming, Routledge Taylor & Francis Group, New York, NY, 2nd ed.
14. Chen, Y.Y. (2012), "Why do consumers go internet shopping again? Understanding the antecedents of repurchase intention" in Journal of Organizational Computing & Electronic Commerce, Vol. 22, No. 1, pp. 38-63.
15. Cheng, Y.S., Yu, T.F., Huang, C.F., Yu, C., Yu, C.C. (2011), "The comparison of three major occupations for user acceptance of information technology: applying the UTAUT model" in I-Business, Vol. 3, No. 2, pp. 147-158.
16. Cheung, M.K., Lee, M.K. (2009), "Understanding the sustainability of a virtual community: model development and empirical test" in Journal of Information Science, Vol. 35, No. 3, pp. 279-298.
17. Chew, A. (2006), "The adoption of m-commerce in the United States", available at: www.csulb.edu/colleges/cba/honors/thesis/documents/Anthony_A._Chew_Thesis.pdf (accessed June 22, 2012).
18. Chiu, C.M., Wang, T.G. (2008), "Understanding web-based learning continuance intention: the role of subjective task value" in Information & Management, Vol. 45, No. 3, pp. 194-201.
19. Choi, H., Kim, Y.C., Kim, J.W. (2011), "Driving factors of post adoption behavior in mobile data services" in Journal of Business Research, Vol. 64, No. 11, pp. 1212-1217.
20. Chong, A.Y.L., Chan, F.T.S., Ooi, K.B. (2012), "Predicting consumer decisions to adopt mobile commerce: cross country empirical examination between China and Malaysia" in Decision Support Systems, Vol. 53, No. 1, pp. 34-43.
21. Chou, S.W., Min, H.T., Chang, Y.C., Lin, C.T. (2010), "Understanding continuance intention of knowledge creation using extended expectation-confirmation theory: an empirical study of Taiwan and China online communities" in Behaviour & Information Technology, Vol. 29, No. 6, pp. 557-570.
22. Christakis, N.A., Fowler, J.H. (2007), "The spread of obesity in a large social network over 32 years" in New England Journal of Medicine, Vol. 357, No. 4, pp. 370-379.
23. Clark, R.A., Goldsmith, R.E. (2006), "Global innovativeness and consumer susceptibility to interpersonal influence" in Journal of Marketing Theory & Practice, Vol. 14, No. 4, pp. 275-285.
24. Clarke, I. III (2008), "Emerging value propositions for m-commerce" in Journal of Business Strategies, Vol. 25, No. 2, pp. 41-57.
25. CTIA-The Wireless Association (2012), "Wireless quick facts", available at: www.ctia.org/advocacy/research/index.cfm/aid/10323 (accessed January 30, 2013).
26. Davis, F.D. (1989), "Perceived usefulness, perceived ease of use, and user acceptance of information technology" in MIS Quarterly, Vol. 13, No. 3, pp. 319-339.
27. Denegri-Knott, J. (2004), "Sinking the online 'music pirates': Foucault, power and deviance on the web", Journal of Computer Mediated Communication, Vol. 9, No. 4.
28. Denegri-Knott, J., Zwick, D., Schroeder, J.E. (2006), "Mapping consumer power: an integrative framework for marketing and consumer research" in European Journal of Marketing, Vol. 40, Nos 9/10, pp. 950-971.
29. Engeström, Y., Miettinen, R., Punamaki, R.-L. (1998), Perspectives on Activity Theory, Cambridge University Press, Cambridge.
30. Fishbein, M., Ajzen, I. (1975), Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA.
31. Forrester Research (2011), "Mobile commerce forecast 2011-2016", available at: http://venturebeat.com/2011/06/17/ecommerce-16b-2016/ (accessed May 22, 2012).
32. Fulk, J. (1993), "Social construction of communication technology" in The Academy of Management Journal, Vol. 36, No. 5, pp. 921-950.
33. Grabner-Kraeuter, S., Waiguny, M. (2011), "Why users stay in online social networks: perceptions of value, trust, subjective norm, and the moderating influence of duration of use" in pp. 240-249, Proceedings of American Marketing Association Winter Educators' Conference, Austin, TX.
34. Hair, J., Black, W., Babin, B., Anderson, R. (2010), Multivariate Data Analysis, Prentice-Hall Inc, Upper Saddle River, NJ, 7th ed.
35. Hale, J.L., Householder, B.J., Greene, K.L. (2003), "The theory of reasoned action" in Dillard, J.P. and Pfau, M. (Eds.), The Persuasion Handbook: Developments in Theory and Practice, Sage, Thousand Oaks, CA, pp. 259-286.
36. Han, S.N., Mustonen, P., Seppanen, M., Kallio, M. (2006), "Physicians' acceptance of mobile communication technology: an exploratory study" in International Journal of Mobile Communications, Vol. 4, No. 2, pp. 210-230.
37. Hathaway-Zepeda, T. (2006), "Disconnected" in Harvard International Review, Vol. 28, No. 3, pp. 32-35.
38. Haubenreich, J. (2008), "The iPhone and the DMCA: locking the hands of consumers" in Vanderbilt Law Review, Vol. 61, No. 5, pp. 1507-1553.
39. Holt, D.B. (2002), "Why do brands cause trouble? A dialectical theory of consumer culture and branding" in Journal of Consumer Research, Vol. 29, No. 1, pp. 70-90.
40. Hong, W.Y., Thong, J.Y.L., Chasalow, L.C., Dhillon, G. (2011), "User acceptance of agile information systems: a model and empirical test" in Journal of Management Information Systems, Vol. 28, No. 1, pp. 235-272.
41. Hsu, M.H., Chiu, C.M. (2004), "Internet self-efficacy and electronic service acceptance" in Decision Support Systems, Vol. 38, No. 3, pp. 369-381.
42. Hung, M.C., Hwang, H.G., Hsieh, T.C. (2007), "An exploratory study on the continuance of mobile commerce: an extended expectation-confirmation model of information system use" in International Journal of Mobile Communications, Vol. 5, No. 4, pp. 409-422.
43. Hung, M.C., Yang, S.T., Hsieh, T.C. (2012), "An examination of the determinants of mobile shopping continuance" in International Journal of Electronic Business Management, Vol. 10, No. 1, pp. 29-37.
44. Jasperson, J.S., Carter, P.E., Zmud, R.W. (2005), "A comprehensive conceptualization of the post-adoptive behaviors associated with IT-enabled work systems" in MIS Quarterly, Vol. 29, No. 3, pp. 525-557.
45. Karahanna, E., Straub, D., Chervany, N.L. (1999), "Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs" in MIS Quarterly, Vol. 23, No. 2, pp. 183-213.
46. Kelman, H. (1958), "Compliance, identification, and internalization: three processes of attitude change" in Journal of Conflict Resolution, Vol. 1, No. 1, pp. 51-60.
47. Kim, B. (2012), "The diffusion of mobile data services and applications: exploring the role of habit and its antecedents" in Telecommunications Policy, Vol. 36, No. 1, pp. 69-81.
48. Kim, D.J., Ferrin, D.L., Rao, H.R. (2009), "Trust and satisfaction, two stepping stones for successful e-commerce relationships: a longitudinal exploration" in Information Systems Research, Vol. 20, No. 2, pp. 237-257.
49. Kim, H., Lee, I., Kim, J. (2008), "Maintaining continuers vs converting discontinuers: relative importance of post adoption factors for mobile data services" in International Journal of Mobile Communications, Vol. 6, No. 1, pp. 108-132.
50. Kim, K.K., Shin, H.K., Kim, B. (2011), "The role of psychological traits and social factors in using new mobile communication services" in Electronic Commerce Research & Applications, Vol. 10, No. 4, pp. 408-417.
51. Kline, R.B. (2010), Principles and Practice of Structural Equation Modeling, The Guilford Press, New York, NY, 3rd ed.
52. Ko, E., Kim, E.Y., Lee, E.K. (2009), "Modeling consumer adoption of mobile shopping for fashion products in Korea" in Psychology & Marketing, Vol. 26, No. 7, pp. 669-687.
53. Kourouthanassis, P.E., Giaglis, G.M. (2012), "Introduction to the special issue mobile commerce: the past, present, and future of mobile commerce research" in International Journal of Electronic Commerce, Vol. 16, No. 4, pp. 5-18.
54. Kozinets, R., Handelman, J. (2004), "Adversaries of consumption: consumer movements, activism and ideology" in Journal of Consumer Research, Vol. 28, No. 1, pp. 67-88.
55. Kwon, O., Choi, K., Kim, M. (2007), "User acceptance of context-aware services: self-efficacy, user innovativeness and perceived sensitivity on contextual pressure" in Behaviour & Information Technology, Vol. 26, No. 6, pp. 483-498.
56. Lee, I., Choi, B., Kim, J., Hong, S.J. (2007), "Culture-technology fit: effects of cultural characteristics on the post-adoption beliefs of mobile internet users" in International Journal of Electronic Commerce, Vol. 11, No. 4, pp. 11-51.
57. Lewis, W., Agarwal, R., Sambamurthy, V. (2003), "Sources of influence on beliefs about information technology use: an empirical study of knowledge workers" in MIS Quarterly, Vol. 27, No. 4, pp. 657-679.
58. Li, Y., Lyons, B. (2012), "Market structure, regulation and the speed of mobile network penetration" in International Journal of Industrial Organization, Vol. 30, No. 6, pp. 697-707.
59. Limayem, M., Hirt, S.G., Cheung, C.M.K. (2007), "How habit limits the predictive power of intention: the case of information systems continuance" in MIS Quarterly, Vol. 31, No. 4, pp. 705-737.
60. Lin, T.C., Chen, C.J. (2012), "Validating the satisfaction and continuance intention of e-learning systems: combining TAM and IS success models" in International Journal of Distance Education Technologies, Vol. 10, No. 1, pp. 44-54.
61. Lin, Y.M., Shih, D.H. (2008), "Deconstructing mobile commerce service with continuance intention" in International Journal of Mobile Communications, Vol. 6, No. 1, pp. 67-87.
62. Liu, C.L., Forsythe, S. (2011), "Examining drivers of online purchase intensity: moderating role of adoption duration in sustaining post-adoption online shopping" in Journal of Retailing & Consumer Services, Vol. 18, No. 1, pp. 101-109.
63. Louis, M.R., Sutton, R.I. (1991), "Switching cognitive gears: from habits of mind to active thinking" in Human Relations, Vol. 44, No. 1, pp. 55-76.
64. Lu, J., Yao, J., Yu, C.S. (2005), "Personal innovativeness, social influences and adoption of wireless internet services via mobile technology" in The Journal of Strategic Information Systems, Vol. 14, No. 3, pp. 245-268.
65. Lu, J., Yu, C.S., Liu, C., Yao, J. (2003), "Technology acceptance model for wireless internet" in Journal of Internet Research, Vol. 13, No. 2, pp. 206-222.
66. Maity, M. (2010), "Critical factors of consumer decision-making on m-commerce: a qualitative study in the United States" in International Journal of Mobile Marketing, Vol. 5, No. 2, pp. 87-101.
67. Malhotra, A., Malhotra, C.K. (2009), "A relevancy-based services view for driving adoption of wireless web services in the US" in Communications of the ACM, Vol. 52, No. 7, pp. 130-134.
68. Moore, G.C., Benbasat, I. (1991), "Development of an instrument to measure the perceptions of adopting an information technology innovation" in Information Systems Research, Vol. 2, No. 3, pp. 192-222.
69. Ng, E.H., Kwahk, K.Y. (2010), "Examining the determinants of mobile Internet service continuance: a customer relationship development perspective" in International Journal of Mobile Communications, Vol. 8, No. 2, pp. 210-229.
70. Nirmala, R.P., Dewi, I.J. (2012), "The effects of shopping orientations, consumer innovativeness, purchase experience, and gender on intention to shop for fashion products online" in Gadjah Mada International Journal of Business, Vol. 13, No. 1, pp. 65-83.
71. Noam, E.M. (2010), "Regulation 3.0 for telecom 3.0" in Telecommunications Policy, Vol. 34, Nos 1/2, pp. 4-10.
72. Pagani, M., Mirabello, A. (2012), "The influence of personal and social-interactive engagement in social TV web sites" in International Journal of Electronic Commerce, Vol. 16, No. 2, pp. 41-68.
73. Parsons, S.G., Bixby, J. (2010), "Universal service in the United States: a focus on mobile communications" in Federal Communications Law Journal, Vol. 62, No. 1, pp. 119-151.
74. Rice, R.E., Grant, A.E., Schmitz, J., Torobin, J. (1990), "Individual and network influences on the adoption and perceived outcomes of electronic messaging" in Social Networks, Vol. 12, No. 1, pp. 27-55.
75. Rogers, E.M. (1995), Diffusion of Innovations, Free Press, New York, NY, 4th ed.
76. Sadia, S. (2011), "User acceptance decision towards mobile commerce technology: a study of user decision about acceptance of mobile commerce technology" in Interdisciplinary Journal of Contemporary Research in Business, Vol. 2, No. 12, pp. 535-547.
77. Salancik, G.R., Pfeffer, J. (1978), "A social information processing approach to job attitudes and task design" in Administrative Science Quarterly, Vol. 23, No. 2, pp. 224-253.
78. Sarker, S., Wells, J.P. (2003), "Understanding: mobile handheld device use and adoption" in Communications of the ACM, Vol. 46, No. 12, pp. 35-40.
79. Schmitz, J., Fulk, J. (1991), "Organizational colleagues, media richness, and electronic mail: a test of the social influence model of technology use" in Communication Research, Vol. 18, No. 4, pp. 487-523.
80. Scott, S.G., Bruce, R.A. (1994), "Determinants of innovative behavior: a path model of individual innovation in the workplace" in The Academy of Management Journal, Vol. 37, No. 3, pp. 580-607.
81. Sharma, S., Gutiérrez, J.A. (2010), "An evaluation framework for viable business models for m-commerce in the information technology sector" in Electronic Markets - The International Journal on Networked Business, Vol. 20, No. 1, pp. 33-52.
82. Sheth, J.N., Newman, B.I., Gross, B.L. (1991), "Why we buy what we buy: a theory of consumption values" in Journal of Business Research, Vol. 22, No. 2, pp. 159-170.
83. Shin, Y.M., Lee, S.C., Shin, B., Lee, H.G. (2010), "Examining influencing factors of post-adoption usage of mobile internet: focus on the user perception of supplier-side attributes" in Information Systems Frontier, Vol. 12, No. 5, pp. 595-606.
84. Siau, K., Nah, F., Sheng, H. (2004), "The value of mobile commerce to customers", Proceedings of Austin Mobility Roundtable, the Third Annual Meeting of the Global Mobility Roundtable, Austin, TX, March 11-12.
85. Sun, H.S. (2012), "Understanding user revisions when using information system features: adaptive system use and triggers" in MIS Quarterly, Vol. 36, No. 2, pp. 453-478.
86. Taylor, D.G., Strutton, D. (2010), "Has e-marketing come of age? Modeling historical influences on post-adoption era internet consumer behaviors" in Journal of Business Research, Vol. 63, Nos 9/10, pp. 950-956.
87. Thong, J.Y.L., Hong, S.J., Tam, K.Y. (2006), "The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance" in International Journal of Human - Computer Studies, Vol. 64, No. 9, pp. 799-810.
88. Vatanparast, R., Butt, A.H. (2010), "An empirical study of factors affecting use of mobile advertising" in International Journal of Mobile Marketing, Vol. 5, No. 1, pp. 28-40.
89. Venkatesh, V., Brown, S.A. (2001), "A longitudinal investigation of personal computers in homes: adoption determinants and emerging challenges" in MIS Quarterly, Vol. 25, No. 1, pp. 71-102.
90. Venkatesh, V., Davis, F.D. (2000), "A theoretical extension of the technology acceptance model: four longitudinal field studies" in Management Science, Vol. 46, No. 2, pp. 186-204.
91. Venkatesh, V., Davis, F.D., Morris, M.G. (2007), "Dead or alive? The development, trajectory and future of technology adoption research" in Journal of the AIS, Vol. 8, No. 4, pp. 267-286.
92. Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D. (2003), "User acceptance of information technology: toward a unified view" in MIS Quarterly, Vol. 27, No. 3, pp. 425-478.
93. Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hu, P.J.-H., Brown, S.A. (2011), "Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context" in Information Systems Journal, Vol. 21, No. 6, pp. 527-555.
94. Wang, J.C., Chiang, M.J. (2009), "Social interaction and continuance intention in online auctions: a social capital perspective" in Decision Support Systems, Vol. 47, No. 4, pp. 466-476.
95. Wei, T.T., Marthandan, G., Chong, A.Y.L., Ooi, K.B., Arumugam, S. (2009), "What drives Malaysian m-commerce adoption? An empirical analysis" in Industrial Management & Data Systems, Vol. 109, No. 3, pp. 370-388.
96. Wood, S.L., Swait, J. (2002), "Psychological indicators of innovation adoption: cross-classification based on need for cognition and need for change" in Journal of Consumer Psychology, Vol. 12, No. 1, pp. 1-13.
97. Wu, I.L., Li, J.Y., Fu, C.Y. (2011), "The adoption of mobile healthcare by hospital's professionals: an integrative perspective" in Decision Support Systems, Vol. 51, No. 3, pp. 587-596.
98. Yang, S., Chatterjee, S., Chen, C. (2004), "Wireless communications: myths and reality" in Communications of Association for Information System, Vol. 13, No. 39, pp. 682-696.
99. Yi, M.Y., Fiedler, K.D., Park, J.S. (2006), "Understanding the role of individual innovativeness in the acceptance of IT-based innovations: comparative analyses of models and measures" in Decision Sciences, Vol. 37, No. 3, pp. 393-426.
100. Zarmpou, T., Saprikis, V., Markos, A., Vlachopoulou, M. (2012), "Modeling users' acceptance of mobile services" in Electronic Commerce Research, Vol. 12, No. 2, pp. 225-248.
101. Zhang, X.N., Prybutok, V.R. (2005), "How the mobile communication markets differ in China, the US, and Europe" in Communications of the ACM, Vol. 48, No. 3, pp. 111-114.
102. Zhao, L., Lu, Y.B., Gupta, S. (2012), "Disclosure intention of location-related information in location-based social network services" in International Journal of Electronic Commerce, Vol. 16, No. 4, pp. 53-90.
103. Zhao, L., Lu, Y.B., Zhang, L., Chau, P.Y.K. (2012), "Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: an empirical test of a multidimensional model" in Decision Support Systems, Vol. 52, No. 3, pp. 645-656.
104. Zhou, T. (2011a), "An empirical examination of users' post-adoption behaviour of mobile services" in Behaviour & Information Technology, Vol. 30, No. 2, pp. 241-250.
105. Zhou, T. (2011b), "Understanding online community user participation: a social influence perspective" in Internet Research, Vol. 21, No. 1, pp. 67-81.
106. Zolfagharian, M.A., Paswan, A. (2010), "Consumer perceptions of service innovativeness and personal control" in Services Marketing Quarterly, Vol. 31, No. 1, pp. 89-105.
107. Eagly, A.H., Chaiken, S. (1993), The Psychology of Attitudes, Harcourt Brace Jovanovich, Fort Worth, TX.
108. Herrero Crespo, Á., Rodríguez Del Bosque Rodríguez, I.A. (2008), "Explaining B2C e-commerce acceptance: an integrative model based on the framework by Gatignon and Robertson" in Interacting with Computers, Vol. 20, No. 2, pp. 212-224.
109. Kim, H.W., Kwahk, K.Y., Lee, H.Y. (2010), "An integrated model of mobile internet services usage and continuance" in International Journal of Mobile Communications, Vol. 8, No. 4, pp. 411-429.
110. Ktoridou, D., Epaminonda, E., Kaufmann, H.R. (2008), "Technological challenges and consumer perceptions of the use of mobile marketing: evidence from Cyprus" in International Journal of Mobile Marketing, Vol. 3, No. 2, pp. 34-43.