An exploratory study on the continuance of mobile commerce: An extended expectation-confirmation model of information system use

International Journal of Mobile Communications

Volumn 5, Issue 4, 2007, Pages 409-422

  Hung, Ming Chien ^a   Hwang, Hsin Ginn ^a   Hsieh, Ting Chu ^b  

^a NATIONAL CHUNG CHENG UNIVERSITY   (Taiwan)

^b NATIONAL TAIWAN UNIVERSITY   (Taiwan)

Author keywords

Expectation conformation theory; Information system continuance; Mobile commerce; Personal innovativeness; Satisfaction; Technology acceptance model

Indexed keywords

CUSTOMER SATISFACTION; INFORMATION RETRIEVAL; MATHEMATICAL MODELS; MOBILE TELECOMMUNICATION SYSTEMS;

EXPECTATION CONFORMATION THEORY; MOBILE COMMERCE; PERSONAL INNOVATIVENESS; TECHNOLOGY ACCEPTANCE MODELS;

INFORMATION SYSTEMS;

EID: 34248185092     PISSN: 1470949X     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJMC.2007.012788     Document Type: Article

References (34)

1. Agarwal, R. and Prasad, J. (1998) 'A conceptual and operational definition of personal innovativeness in the domain of IT', Information Systems Research, Vol. 9, pp.204-215.
2. AlShaali, S. and Varshney, U. (2005) 'On the usability of mobile commerce', Int. J. Mobile Communications, Vol. 3, pp.29-37.
3. Anderson, E.W. and Sullivan, M.W. (1993) 'The antecedents and consequences of customer satisfaction for firms', Marketing Science, Vol.12, pp. 125-143.
4. Anil, S., Ting, L.T., Moe, L.H. and Jonathan, G.P.G (2003) 'Overcoming barriers to the successful adoption of mobile commerce in Singapore', Int. J. Mobile Communications, Vol. 1, pp. 194-231.
5. Barnes, S.J. (2002) 'The mobile commerce value chain: analysis and future developments', Int. J. Information Management, Vol. 22, pp.91-108.
6. Bentler, P.M. and Bonett, D.G. (1980) 'Significance tests and goodness of fit in the analysis of covariance structures', Psychological Bulletin, Vol. 88, pp.588-606.
7. Bhattacherjee, A. (2001a) 'Understanding information systems continuance: an expectation-confirmation model', MIS Quarterly, Vol. 25, pp.351-370.
8. Bhattacherjee, A. (2001b) 'An empirical analysis of the antecedents of electronic commerce service continuance', Decision Support Systems, Vol. 32, pp.201-214.
9. Bollen, K. (1989) Structural Equations With Latent Variables. New York: John Wiley & Sons.
10. Brancheau, J.C. and Wetherbe, J.C. (1990) 'The adoption of spreadsheet software: testing innovation diffusion theory in the context of end-user computing', Information Systems Research, Vol 1, pp. 115-143.
11. Chan, S.S., Fang, X., Brzezinski, J., Zhou, Y., Xu, S. and Lam, J. (2002) 'Usability for mobile commerce across multiple form factors', Journal of Electronic Commerce Research, Vol. 3, pp. 187-199.
12. Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989) 'User acceptance of computer technology: a comparison of two theoretical models', Management Science, Vol. 35, pp.982-1003.
13. Green, N., Harper, R.H.R., Murtagh, G. and Cooper, G. (2001) 'Configuring the mobile user: sociological and industry views', Personal and Ubiquitous Computing, Vol. 5, pp. 146-156.
14. Hair, J.F., Bush, R.P. and Ortinau, D.J. (2000) Marketing Research: a Practical Approach for the New Millenium. Boston, MA: Irwin McGraw-Hill.
15. Hansemark, O.C. and Albinsson, M. (2004) 'Customer satisfaction and retention: the experiences of individual employees', Managing Service Quality, Vol. 14, pp.40-57.
16. Harrison, D.A., Mykytys, P.P. Jr. and Riemenschneider C.K. (1997) 'Executive decisions about adoption of information technology in small business: theory and empirical tests', Information System Research, Vol. 8, pp. 171-195.
17. Ho, S.Y. and Kwok, S.H. (2003) The attraction of personalized service for users in mobile commerce: an empirical study', ACM SIGecom Exchanges, Vol. 3, pp. 10-18.
18. Hu, W.C., Yeh, J.H., Chu, H.J. and Lee, C.W. (2005) 'Internet-enabled mobile handheld devices for mobile commerce', Contemporary Management Research, Vol. 1, pp. 13-34.
19. Karahanna, E., Straub, D.W. and Chervany, N.L. (1999) 'Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs', MIS Quarterly, Vol. 23, pp. 183-213.
20. Kinnear, T.C. and Taylor, J.R. (1996) Marketing Research: An Applied Approach (5th ed.). Boston, MA: McGraw-Hill, Inc.
21. Lassar, W.M., Manolis, C. and Lassar, S.S. (2005) 'The relationship between consumer innovativeness, personal characteristics, and online banking adoption', Int. J. Bank Marketing, Vol. 23, pp. 176-199.
22. Li, X. (2005) 'Buddy-finding in the mobile environment', Technovation, Vol. 25, pp.1017-1023.
23. Lin, C.S., Wu, S. and Tsai, R.J. (2005) 'Integrating perceived playfulness into expectation-confirmation model for web portal context', Information & Management, Vol. 42, pp.683-693.
24. Marsh, H.W., Balla, J.R. and McDonald, R.P. (1988) 'Goodness-of-fit indexes in confirmatory factor analysis: the effect of sample size', Psychological Bulletin, Vol. 103, pp.391-410.
25. Massoud, S. and Gupta, O.K. (2003) 'Consumer perception and attitude toward mobile communication', Int. J. Mobile Communications, Vol. 1, pp.390-408.
26. Matskin, M. and Tveit, A. (2001) 'Mobile commerce agents in WAP-based services'. Journal of Database Management, Vol. 12, pp.26-35.
27. Ministry of Transportation and Communications (MTC) (2005) 'The Directorate General of Telecommunications', Accepted at October 30, Available at: http://www.dgt.gov.tw/English/Data-statistics/data-statistics.shtml
28. Mylonakis, J. (2004) 'Can mobile services facilitate commerce? Findings from the Greek telecommunications market', Int. J. Mobile Communications, Vol. 2, pp. 188-198.
29. Nohria, N. and Leestma, M. (2001) 'A moving target: the mobile-commerce customer'. MIT Sloan Management Review, Vol. 42, p. 104.
30. Oliver, R.L. (1980) 'A cognitive model for the antecedents and consequences of satisfaction', Journal of Marketing Research, Vol. 17, pp.460-469.
31. Rogers, E.M. (1995) Diffusion of Innovations (4th ed.). New York: Free Press.
32. Turel, O. and Yuan, Y. (2006) 'Investigating the dynamics of the m-commerce value system: a comparative viewpoint', Int. J. Mobile Communications, Vol. 4, pp.532-557.
33. Vrechopoulos, A., Constantiou, I., Sideris, I., Doukidis, G. and Mylonopoulos, N. (2003) 'The critical role of consumer behaviour research in mobile commerce'. Int. J. Mobile Communications, Vol. 1, pp.239-340.
34. Vrechopoulos, A.P., Constantiou, I.D. and Sideris, I. (2002) 'Strategic marketing planning for mobile commerce diffusion and consumer adoption', Paper presented in the Proceedings of the M-Business 2002 Conference, Athens, Greece.