Social interaction and continuance intention in online auctions: A social capital perspective

Decision Support Systems

Volumn 47, Issue 4, 2009, Pages 466-476

  Wang, Jyun Cheng ^a   Chiang, Ming Jiin ^b  

^a NATIONAL TSING HUA UNIVERSITY   (Taiwan)

^b NATIONAL CHUNG CHENG UNIVERSITY   (Taiwan)

Author keywords

Continuance intention; Online auction; Social capital; Social network

Indexed keywords

ANALYTICAL RESULTS; ONLINE AUCTIONS; SOCIAL CAPITALS; SOCIAL INTERACTIONS; SOCIAL NETWORKS; SOCIAL PERSPECTIVE; USER INTERACTION;

BEHAVIORAL RESEARCH;

ELECTRONIC COMMERCE;

EID: 72049124017     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2009.04.013     Document Type: Article

References (83)

1. Acevedo M. Network capital: an expression of social capital in the network society. Proceedings of the UOC Virtual Conferences Fall 2003 (2003)
2. Ahuja M.K., Galletta D.F., and Carley K.M. Individual centrality and performance in virtual R&D groups: an empirical study. Management Science 49 1 (2003) 21-38
3. Algesheimer R., Dholakia U.M., and Herrmann A. The social influence of brand community: evidence from European car clubs. Journal of Marketing 69 3 (2005) 19-34
4. Anirudh K. Active Social Capital: Tracing The Roots of Development and Democracy (2002), Columbia University Press
5. Ba S. Establishing online trust through a community responsibility system. Decision Support Systems 31 3 (2001) 323-336
6. Ba S., and Paul A.P. Evidence of the effect of trust building technology in electronic markets: price premium and buyer behavior. MIS Quarterly 26 3 (2002) 243-268
7. Ba S., Whinston A.B., and Zhang H. Building trust in online auction markets through an economic incentive mechanism. Decision Support Systems 35 3 (2003) 273-286
8. Bagozzi R.P., and Yi Y. On the evaluation of structural equation models. Journal of Academy of Marketing Science 16 1 (1988) 74-94
9. Bailey J.E., and Pearson S.W. Development of a tool for measuring and analyzing computer user satisfaction. Management Science 29 5 (1983) 519-529
10. Bentler P.M. Comparative fit indexes in structural models. Psychological Bulletin 107 2 (1990) 238-246
11. Bentler P.M., and Bonett D.G. Significant tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin 88 3 (1980) 588-606
12. Beugelsdijk S., and Schaik T.v. Social capital and growth in European regions: an empirical test. European Journal of Political Economy 21 2 (2005) 301-324
13. Bhattacherjee A. An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems 32 2 (2001) 201-214
14. Bhattacherjee A. Understanding information systems continuance: an expectation-confirmation model. MIS Quarterly 25 3 (2001) 351-370
15. Blanchard A., and Horan T. Virtual communities and social capital. Social Science Computer Review 16 3 (1998) 293-307
16. Bolton G.E., Katok E., and Ockenfels A. How effective are electronic reputation mechanisms? An experimental investigation. Management Science 50 11 (2004) 1587-1602
17. Bourdieu P. The forms of capital. In: Richardson J.C. (Ed). Handbook of Theory and Research for the Sociology of Education (1986), New York, Greenwood
18. Boyd J. In community we trust: online security communication at eBay. Journal of Computer-Mediated Communication 7 3 (2002) Electronic Edition
19. Browne M.W., and Cudeck R. Single sample cross-validation indices for covariance structures. Multivariate Behavioral Research 24 4 (1989) 445-455
20. Bryant C.-A., and Norris D. Measurement of social capital: the Canadian experience. Proceedings of the UK ONS International Conference on Social Capital Measurement in London (2002)
21. Brynjolfsson E., and Smith M. Frictionless commerce? A comparison of Internet and conventional retailers. Management Science 46 4 (2000) 563-585
22. Burroughs S.M., and Eby L.T. Psychological sense of community at work: a measurement system and explanatory framework. Journal of Community Psychology 26 6 (1998) 509-532
23. Burt R.S. Structural Holes: The Social Structure of Competition (1992), Harvard University Press, MA
24. Cai G., and Wurman P.R. Monte Carlo approximation in incomplete information, sequential auction games. Decision Support Systems 39 2 (2005) 153-168
25. Chiu C.-M., Hsu M.-H., Sun S.-Y., Lin T.-C., and Sun P.-C. Usability, quality, value and e-learning continuance decisions. Computers & Education 45 4 (2005) 399-416
26. Chiu C.-M., Hsu M.-H., and Wang E.T.G. Understanding knowledge sharing in virtual communities: an integration of social capital and social cognitive theories. Decision Support Systems 42 3 (2006) 1872-1888
27. Davis F.D., Bagozzi R.P., and Warshaw P.R. User acceptance of computer technology: a comparison of two theoretical models. Management Science 35 8 (1989) 982-1003
28. Dellarocas C. Reputation mechanism design in online trading environments with pure moral hazard. Information Systems Research 16 2 (2005) 209-230
29. Dellarocas C. How often should reputation mechanisms update a trader's reputation profile?. Information Systems Research 17 3 (2006) 271-285
30. DeLone W.H., and McLean E.R. Information systems success: the quest for the dependent variable. Information Systems Research 3 1 (1992) 60-95
31. Fischer G., Scharff E., and Ye Y. Fostering social creativity by increasing social capital. In: Huysman M., and Wulf V. (Eds). Social Capital and Information Technology (2004), MIT Press, Cambridge, MA
32. Fornell C., and Larcker D.F. Evaluating structural equation models with unobservables and measurement error. Journal of Marketing Research 18 (1981) 39-50
33. Freese L. Social interaction: what is it?. Proceedings of the 82nd Annual Meeting of the American Sociological Association, Chicago, IL (1987)
34. Garc'ia-Morales V.J., Llorens-Montes F.J., and Verdu'-Jover A.J. Antecedents and consequences of organizational innovation and organizational learning in entrepreneurship. Industrial Management & Data Systems 106 1 (2006) 21-42
35. Gefen D., and Straub D.W. Managing user trust in B2C e-services. e-Service Journal 2 2 (2003) 7-24
36. Granovetter M. Economic action and social structure: the problem of embeddedness. American Journal of Sociology 91 3 (1985) 481-510
37. Granovetter M. Getting a Job: A Study of Contacts and Careers (1995), University Of Chicago Press, Chicago
38. Gulati R. Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances. Academy of Management Journal 38 1 (1995) 85-112
39. Hair J.F., Tatham R.L., Anderson R.E., and Black W. Multivariate Data Analysis. 5th ed. (1998), Prentice-Hall, Englewood Cliffs, NJ
40. Jöreskog K., and Sörbom D. LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language (1993), Erlbaum, Hillsdale, NJ
41. Jøsang A., Ismail R., and Boyd C. A survey of trust and reputation systems for online service provision. Decision Support Systems 43 2 (2007) 618-644
42. Jones S. Community-based ecotourism: the significance of social capital. Annals of Tourism Research 32 2 (2005) 303-324
43. Kim D.J., Ferrin D.L., and Rao H.R. A study of the effect of consumer trust on consumer expectations and satisfaction: the Korean experience. Proceedings of the Proceedings of the 5th International Conference on Electronic Commerce, Pittsburgh, Pennsylvania (2003) 310-315
44. Koh J., and Kim Y.-G. Sense of virtual community: a conceptual framework and empirical validation. International Journal of Electronic Commerce 8 2 (2003) 75-93
45. R. Konrad, EBay launches 'neighborhoods' feature, http://www.usatoday.com/tech/products/2007-10-09-ebay-neighborhood_N.htm, as of 2007, (2007).
46. Lamb R., and Kling R. Reconceptualizing users as social actors in information systems research. MIS Quarterly 27 2 (2003) 197-235
47. Landry R., Amara N., and Lamari M. Social capital, innovation and public policy, ISUMA. Canadian Journal of Policy Research 2 1 (2001) 63-72
48. Lesser E.L., and Storck J. Communities of practice and organizational performance. IBM Systems Journal 40 4 (2001)
49. Liao J., and Welsch H. Roles of social capital in venture creation: key dimensions and research implications. Journal of Small Business Management 43 4 (2005) 345-362
50. Lin N. Building a network theory of social capital. Connections 22 1 (1999) 28-51
51. Lin Z., Li D., Janamanchi B., and Huang W. Reputation distribution and consumer-to-consumer online auction market structure: an exploratory study. Decision Support Systems 41 2 (2006) 435-448
52. Lynch J., Due P., Muntaner C., and Smith G.D. Social capital - is it a good investment strategy for public health?. Journal Epidemiology Community Health 54 (2000) 404-408
53. Marwell G., and Oliver P. The Critical Mass in Collective Action (1993), Cambridge University Press, New York
54. McKinney V., Yoon K., and Zahedi F.M. The measurement of web-customer satisfaction. An Expectation and Disconfirmation Approach 13 3 (2002) 296-315
55. McMillan D.W., and Chavis D.M. Sense of community: a definition and theory. Journal of Community Psychology 14 1 (1986) 6-23
56. Melnik M.I., and Alm J. Does a seller's ecommerce reputation matter? Evidence from eBay auctions. Journal of Industrial Economics 50 3 (2002) 337-349
57. Nahapiet J., and Ghoshal S. Social capital, intellectual capital and the organizational advantage. Academy of Management Review 23 2 (1998) 242-266
58. Paldam M., and Svendsen G.T. An essay on social capital: looking for fire behind the smoke. European Journal of Political Economy 16 2 (2000) 339-366
59. Pavlou P.A., and Gefen D. Building effective online marketplaces with institution-based trust. Information Systems Research 15 1 (2004) 37-59
60. Pinker E.J., Seidmann A., and Vakrat Y. Managing online auctions: current business and research issues. Management Science 49 11 (2003) 1457-1484
61. Pollack C.E., and Knesebeck O. Social capital and health among the aged: comparisons between the United States and Germany. Health & Place 10 4 (2004) 383-391
62. Preece J. Supporting community and building social capital. Communications of the ACM 45 4 (2002) 37-39
63. Putnam R.D., Leonard R., and Nanetti R.Y. Making Democracy Work: Civic Traditions in Modern Italy (1993), Princeton University Press, Princeton, NJ
64. Reichheld F.F., and Schefter P. E-loyalty: your secret weapon on the web. Harvard Business Review 78 4 (2000) 105-113
65. Rousseau D.M., Bitkin S.B., Burt R.S., and Camerer C. Not so different after all: a cross-discipline view of trust. Academy of management Review 23 3 (1998) 393-404
66. Royal M.A., and Rossi R.J. Individual-level correlates of sense of community: findings from workplace and school. Journal of Community Psychology 24 4 (1996) 395-416
67. Salganik M.J., and Heckathorn D.D. Sampling and estimation in hidden populations using respondent-driven sampling. Sociological Methodology 34 (2004) 193-239
68. Samson D., and Terziovski M. The relationship between total quality management practices and operational performance. Journal of Operations Management 17 4 (1999) 393-409
69. Scott J.K., and Johnson T.G. Bowling alone but online together: social capital in e-communities. Journal of the Community Development Society 36 1 (2005) 1-18
70. Shapiro D.L., Sheppard B.H., and Cheraskin L. Business on a handshake. Negotiation Journal 8 4 (1992) 365-377
71. Smith S.S. Don't put my name on it: social capital activation and job-finding assistance among the Black urban poor. American Journal of Sociology 111 (2005) 1-57
72. Stanoevska-Slabeva K. Toward a community-oriented design of Internet platforms. International Journal of Electronic Commerce 6 3 (2002) 71-95
73. Strader T.J., and Ramaswami S.N. The value of seller trustworthiness in C2C online markets. Communication of the ACM 45 12 (2002) 45-49
74. Tiwana A., and Bush A.A. Continuance in expertise-sharing networks: a social perspective. IEEE Transactions on Engineering Management 52 1 (2005)
75. Tsai W., and Ghoshal S. Social capital and value creation: the role of intrafirm networks. Academy of Management Journal 41 4 (1998) 464-476
76. Venkatesh V., and Davis F.D. A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science 46 2 (2000) 186-204
77. Walczak S., Gregg D.G., and Berrinberg J. Market decision making for online auction sellers: profit maximization versus socialization perspective. Journal of Electronic Commerce Research 7 4 (2006) 199-220
78. Wasko M.M., and Faraj S. Why should i share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly 29 1 (2005) 35-57
79. Wellman B. Networks in the Global Village: Life in Contemporary Communities (1999), Westview Press
80. White D.R., and Houseman M. The navigability of strong ties: small worlds, tie strength and network topology. Complexity 8 1 (2002) 72-81
81. Wilkinson K.P. The Community in Rural America (1991), Greenwood Press, New York
82. Wolf J.R., and Muhanna W. Adverse selection and reputation systems in online auctions: evidence from eBay motors. Proceedings of the Twenty-Sixth International Conference on Information Systems (2005) 847-858
83. Zarker L.G. Production of trust: institutional source of electronic structure, 1984-1920. Research in Organizational Behavior 8 (1986) 55-111