A Service Climate Synthesis and Future Research Agenda

Journal of Service Research

Volumn 17, Issue 1, 2014, Pages 5-22

  Bowen, David E ^a   Schneider, Benjamin ^b  

^a Garvin School of International Management   (United States)

^b CEB Valtera   (United States)

Author keywords

customer experiences; interdisciplinary research; linkage research; service climate; service quality

Indexed keywords

EID: 84891620708     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670513491633     Document Type: Article

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