Service attribute boundary conditions of the service climate-customer satisfaction link

Academy of Management Journal

Volumn 52, Issue 5, 2009, Pages 1034-1050

  Mayer, David ^a   Ehrhart, Mark ^b   Schneider, Benjamin ^c  

^a UNIVERSITY OF MICHIGAN   (United States)

^b SAN DIEGO STATE UNIVERSITY   (United States)

^c UNIVERSITY OF MARYLAND   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 70350304918     PISSN: 00014273     EISSN: None     Source Type: Journal    
DOI: 10.5465/AMJ.2009.44635617     Document Type: Article

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