Not all smiles are created equal: Investigating the effects of display authenticity and service relationship on customer tipping behavior

International Journal of Contemporary Hospitality Management

Volumn 26, Issue 2, 2014, Pages 293-306

  Bujisic, Milos ^a   Bilgihan, Anil ^c  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

^b Laurie)   (United States)

^c OHIO STATE UNIVERSITY   (United States)

Author keywords

Display authenticity; Friendliness; Service relationship; Service satisfaction; Tipping

Indexed keywords

EID: 84890861768     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-10-2012-0181     Document Type: Article

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