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Volumn 16, Issue 15, 2009, Pages 1505-1510

Tipping and service quality: Results from a large database

Author keywords

[No Author keywords available]

Indexed keywords

DATABASE; ECONOMETRICS; INCOME; METHODOLOGY; QUALITATIVE ANALYSIS; SERVICE PROVISION; SERVICE SECTOR; TIME DEPENDENT BEHAVIOR;

EID: 70350148378     PISSN: 13504851     EISSN: 14664291     Source Type: Journal    
DOI: 10.1080/13504850701578827     Document Type: Article
Times cited : (10)

References (17)
  • 1
    • 22744457667 scopus 로고    scopus 로고
    • To insure prejudice: Racial desparities in taxicab tipping
    • Ayres, I., Vars, F. E. and Zakariya, N. (2005) To insure prejudice: racial desparities in taxicab tipping, Yale Law Journal, 114, 1613-74.
    • (2005) Yale Law Journal , vol.114 , pp. 1613-74
    • Ayres, I.1    Vars, F.E.2    Zakariya, N.3
  • 2
    • 1842661626 scopus 로고    scopus 로고
    • What sustains social norms and how they evolve? The case of tipping
    • Azar, O. H. (2004) What sustains social norms and how they evolve? The case of tipping, Journal of Economic Behavior and Organization, 54, 49-64.
    • (2004) Journal of Economic Behavior and Organization , vol.54 , pp. 49-64
    • Azar, O.H.1
  • 3
    • 0345530741 scopus 로고    scopus 로고
    • Why do diners tip: Rule-of-thumb or valuation of service?
    • Bodvarsson, O. B., Luksetich, Wm. A. and McDermott, S. (2003) Why do diners tip: rule-of-thumb or valuation of service?, Applied Economics, 35, 1659-65.
    • (2003) Applied Economics , vol.35 , pp. 1659-65
    • Bodvarsson, O.B.1    Luksetich, W.A.2    McDermott, S.3
  • 4
    • 0033478726 scopus 로고    scopus 로고
    • An economic approach to tips and service quality: Results of a survey
    • Bodvarsson, O. B. and Gibson, Wm. A. (1999) An economic approach to tips and service quality: results of a survey, Social Science Journal, 36, 137-46.
    • (1999) Social Science Journal , vol.36 , pp. 137-46
    • Bodvarsson, O.B.1    Gibson Wm., A.2
  • 6
    • 0013314608 scopus 로고    scopus 로고
    • The tricky topic of tipping
    • Gardyn, R. (Ed.), May
    • Gardyn, R. (Ed.) (2001) The tricky topic of tipping, American Demographics, May, 10-11.
    • (2001) American Demographics , pp. 10-11
  • 8
    • 8644261604 scopus 로고    scopus 로고
    • Developing a framework for rewards in combined production/service businesses: The case of tipping in the restaurant industry
    • Israeli, A. A. and Barkan, R. (2004) Developing a framework for rewards in combined production/service businesses: the case of tipping in the restaurant industry, International Journal of Service Industry Management, 15, 444-59.
    • (2004) International Journal of Service Industry Management , vol.15 , pp. 444-59
    • Israeli, A.A.1    Barkan, R.2
  • 9
    • 28044441314 scopus 로고    scopus 로고
    • Is there a difference in tipping in restaurant versus non-restaurant service encounters, and do ethnicity and gender matter?
    • Koku, P. S (2005) Is there a difference in tipping in restaurant versus non-restaurant service encounters, and do ethnicity and gender matter?, Journal of Services Marketing, 19, 445-52.
    • (2005) Journal of Services Marketing , vol.19 , pp. 445-52
    • Koku, P.S.1
  • 10
    • 0041513010 scopus 로고    scopus 로고
    • Restaurant tips and service quality: A weak relationship of just weak measurement
    • Lynn, M. (2003) Restaurant tips and service quality: a weak relationship of just weak measurement, International Journal of Hospitality Management, 22, 321-5.
    • (2003) International Journal of Hospitality Management , vol.22 , pp. 321-5
    • Lynn, M.1
  • 11
    • 38249020701 scopus 로고
    • Restaurant tipping: An examination of three 'rational' explanations
    • Lynn, M. and Grassman, A. (1990) Restaurant tipping: an examination of three 'rational' explanations, Journal of Economic Psychology, 11, 169-81.
    • (1990) Journal of Economic Psychology , vol.11 , pp. 169-81
    • Lynn, M.1    Grassman, A.2
  • 13
    • 0000820080 scopus 로고    scopus 로고
    • Gratitude and gratuity: A meta-analysis of research on the service-tipping relationship
    • Lynn, M. and McCall, M. (2000) Gratitude and gratuity: a meta-analysis of research on the service-tipping relationship, Journal of Socio-Economics, 29, 203-14.
    • (2000) Journal of Socio-Economics , vol.29 , pp. 203-14
    • Lynn, M.1    McCall, M.2
  • 14
    • 0037368158 scopus 로고    scopus 로고
    • It's simpler than it seems: An alternative explanation for the magnitude effect in tipping
    • Lynn, M. and Sturman, M. C. (2003) It's simpler than it seems: an alternative explanation for the magnitude effect in tipping, International Journal of Hospitality Management, 22, 103-10.
    • (2003) International Journal of Hospitality Management , vol.22 , pp. 103-10
    • Lynn, M.1    Sturman, M.C.2
  • 17
    • 0033709341 scopus 로고    scopus 로고
    • Tipping participation and expenditures in beauty salons
    • Schwer, R. K. and Daneshvary, R. (2000) Tipping participation and expenditures in beauty salons, Applied Economics, 32, 2023-31.
    • (2000) Applied Economics , vol.32 , pp. 2023-31
    • Schwer, R.K.1    Daneshvary, R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.