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Volumn 75, Issue 1, 2008, Pages 246-260

Tipping as a strategic investment in service quality: An optimal-control analysis of repeated interactions in the service industry

Author keywords

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Indexed keywords


EID: 49149092159     PISSN: 00384038     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (16)

References (33)
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