메뉴 건너뛰기




Volumn 96, Issue 2, 2011, Pages 350-362

Service Without a Smile: Comparing the Consequences of Neutral and Positive Display Rules

Author keywords

Display rules; Emotional labor; Emotional regulation; Expression suppression; Job performance

Indexed keywords

ADULT; AFFECT; ARTICLE; ATTITUDE; FACIAL EXPRESSION; FEMALE; HUMAN; HUMAN RELATION; MALE; PHYSIOLOGY; PSYCHOLOGICAL ASPECT; STUDENT; TASK PERFORMANCE; WORK;

EID: 79953069265     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0021880     Document Type: Article
Times cited : (61)

References (77)
  • 2
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • doi: 10.1037/0022-3514.51.6.1173
    • Baron R.M., Kenny D.A. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 1986, 51:1173-1182. doi: 10.1037/0022-3514.51.6.1173.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 3
    • 0038107125 scopus 로고    scopus 로고
    • The ripple effects: Emotional contagion and its influence on group behavior
    • doi: 10.2307/3094912
    • Barsade S.G. The ripple effects: Emotional contagion and its influence on group behavior. Administrative Science Quarterly 2002, 47:644-675. doi: 10.2307/3094912.
    • (2002) Administrative Science Quarterly , vol.47 , pp. 644-675
    • Barsade, S.G.1
  • 6
    • 33748639272 scopus 로고    scopus 로고
    • Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies
    • doi: 10.1037/0021-9010.91.5.1053
    • Beal D.J., Trougakos J.P., Weiss H.M., Green S.G. Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies. Journal of Applied Psychology 2006, 91:1053-1065. doi: 10.1037/0021-9010.91.5.1053.
    • (2006) Journal of Applied Psychology , vol.91 , pp. 1053-1065
    • Beal, D.J.1    Trougakos, J.P.2    Weiss, H.M.3    Green, S.G.4
  • 7
    • 29444457362 scopus 로고    scopus 로고
    • An episodic process model of affective influences on performance
    • doi: 10.1037/0021-9010.90.6.1054
    • Beal D.J., Weiss H.M., Barros E., MacDermid S.M. An episodic process model of affective influences on performance. Journal of Applied Psychology 2005, 90:1054-1068. doi: 10.1037/0021-9010.90.6.1054.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 1054-1068
    • Beal, D.J.1    Weiss, H.M.2    Barros, E.3    MacDermid, S.M.4
  • 8
    • 34247601989 scopus 로고    scopus 로고
    • Personality and emotional performance: Extraversion, neuroticism, and self-monitoring
    • doi: 10.1037/1076-8998.12.2.177
    • Bono J.E., Vey M.A. Personality and emotional performance: Extraversion, neuroticism, and self-monitoring. Journal of Occupational Health Psychology 2007, 12:177-192. doi: 10.1037/1076-8998.12.2.177.
    • (2007) Journal of Occupational Health Psychology , vol.12 , pp. 177-192
    • Bono, J.E.1    Vey, M.A.2
  • 10
    • 0019533414 scopus 로고
    • Mood and memory
    • doi: 10.1037/0003-066X.36.2.129
    • Bower G.H. Mood and memory. American Psychologist 1981, 36:129-148. doi: 10.1037/0003-066X.36.2.129.
    • (1981) American Psychologist , vol.36 , pp. 129-148
    • Bower, G.H.1
  • 11
    • 0023214621 scopus 로고
    • Answering autobiographical questions: The impact of memory and inference on surveys
    • doi: 10.1126/science.3563494
    • Bradburn N.M., Rips L.J., Shevell S.K. Answering autobiographical questions: The impact of memory and inference on surveys. Science 1987, April 10, 236:157-161. doi: 10.1126/science.3563494.
    • (1987) Science , vol.236 , pp. 157-161
    • Bradburn, N.M.1    Rips, L.J.2    Shevell, S.K.3
  • 12
    • 0001838648 scopus 로고
    • Cookies, dispositions, and job attitudes: The effects of positive mood-inducing events and negative affectivity on job satisfaction in a field experiment
    • doi: 10.1006/obhd.1995.1030
    • Brief A., Butcher A.N., Roberson L. Cookies, dispositions, and job attitudes: The effects of positive mood-inducing events and negative affectivity on job satisfaction in a field experiment. Organizational Behavior and Human Decision Processes 1995, 62:55-62. doi: 10.1006/obhd.1995.1030.
    • (1995) Organizational Behavior and Human Decision Processes , vol.62 , pp. 55-62
    • Brief, A.1    Butcher, A.N.2    Roberson, L.3
  • 13
    • 0001005497 scopus 로고
    • Prosocial organizational behaviors
    • doi: 10.2307/258391
    • Brief A.P., Motowidlo S.J. Prosocial organizational behaviors. Academy of Management Review 1986, 11:710-725. doi: 10.2307/258391.
    • (1986) Academy of Management Review , vol.11 , pp. 710-725
    • Brief, A.P.1    Motowidlo, S.J.2
  • 14
    • 2942561023 scopus 로고    scopus 로고
    • Development and validation of the Emotional Labour Scale
    • doi: 10.1348/096317903769647229
    • Brotheridge C.M., Lee R.T. Development and validation of the Emotional Labour Scale. Journal of Occupational and Organizational Psychology 1998, 76:365-379. doi: 10.1348/096317903769647229.
    • (1998) Journal of Occupational and Organizational Psychology , vol.76 , pp. 365-379
    • Brotheridge, C.M.1    Lee, R.T.2
  • 16
    • 0033238097 scopus 로고    scopus 로고
    • The chameleon effect: The perception-behavior link and social interaction
    • doi: 10.1037/0022-3514.76.6.893
    • Chartrand T.L., Bargh J.A. The chameleon effect: The perception-behavior link and social interaction. Journal of Personality and Social Psychology 1999, 76:893-910. doi: 10.1037/0022-3514.76.6.893.
    • (1999) Journal of Personality and Social Psychology , vol.76 , pp. 893-910
    • Chartrand, T.L.1    Bargh, J.A.2
  • 17
    • 0000254053 scopus 로고
    • Affective causes and consequences of social information processing
    • Erlbaum, Hillsdale, NJ, R.S. Wyer, T.K. Srull (Eds.)
    • Clore G.L., Schwarz N., Conway M. Affective causes and consequences of social information processing. Handbook of social cognition 1994, 1:323-417. Erlbaum, Hillsdale, NJ. R.S. Wyer, T.K. Srull (Eds.).
    • (1994) Handbook of social cognition , vol.1 , pp. 323-417
    • Clore, G.L.1    Schwarz, N.2    Conway, M.3
  • 18
    • 0034168476 scopus 로고    scopus 로고
    • The construction of autobiographical memories in the self-memory system
    • doi: 10.1037/0033-295X.107.2.261
    • Conway M.A., Pleydell-Pearce C.W. The construction of autobiographical memories in the self-memory system. Psychological Review 2000, 107:261-288. doi: 10.1037/0033-295X.107.2.261.
    • (2000) Psychological Review , vol.107 , pp. 261-288
    • Conway, M.A.1    Pleydell-Pearce, C.W.2
  • 19
    • 21844490735 scopus 로고
    • Measuring the affective and cognitive properties of attitudes: Conceptual and methodological issues
    • doi: 10.1177/0146167294206001
    • Crites S.L., Fabrigar L.R., Petty R.E. Measuring the affective and cognitive properties of attitudes: Conceptual and methodological issues. Personality and Social Psychology Bulletin 1994, 20:619-634. doi: 10.1177/0146167294206001.
    • (1994) Personality and Social Psychology Bulletin , vol.20 , pp. 619-634
    • Crites, S.L.1    Fabrigar, L.R.2    Petty, R.E.3
  • 21
    • 12744272960 scopus 로고    scopus 로고
    • The dimensionality and antecedents of emotional labor strategies
    • doi: 10.1016/j.jvb.2004.02.001
    • Diefendorff J.M., Croyle M.H., Gosserand R.H. The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior 2005, 66:339-359. doi: 10.1016/j.jvb.2004.02.001.
    • (2005) Journal of Vocational Behavior , vol.66 , pp. 339-359
    • Diefendorff, J.M.1    Croyle, M.H.2    Gosserand, R.H.3
  • 22
    • 0344585434 scopus 로고    scopus 로고
    • Understanding the emotional labor process: A control theory perspective
    • doi: 10.1002/job.230
    • Diefendorff J.M., Gosserand R. Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior 2003, 24:945-959. doi: 10.1002/job.230.
    • (2003) Journal of Organizational Behavior , vol.24 , pp. 945-959
    • Diefendorff, J.M.1    Gosserand, R.2
  • 23
    • 84975894843 scopus 로고    scopus 로고
    • Subjective well-being: The science of happiness and a proposal for a national index
    • doi: 10.1037/0003-066X.55.1.34
    • Diener E. Subjective well-being: The science of happiness and a proposal for a national index. American Psychologist 2000, 55:34-43. doi: 10.1037/0003-066X.55.1.34.
    • (2000) American Psychologist , vol.55 , pp. 34-43
    • Diener, E.1
  • 24
    • 0141695454 scopus 로고    scopus 로고
    • Most people are happy
    • doi: 10.1111/j.1467-9280.1996.tb00354.x
    • Diener E., Diener C. Most people are happy. Psychological Science 1996, 7:181-185. doi: 10.1111/j.1467-9280.1996.tb00354.x.
    • (1996) Psychological Science , vol.7 , pp. 181-185
    • Diener, E.1    Diener, C.2
  • 26
    • 84963176131 scopus 로고
    • Mood and constructive memory effects on social judgment
    • doi: 10.1080/02699939108411048
    • Fiedler K., Asbeck J., Nickel S. Mood and constructive memory effects on social judgment. Cognition & Emotion 1991, 5:363-378. doi: 10.1080/02699939108411048.
    • (1991) Cognition & Emotion , vol.5 , pp. 363-378
    • Fiedler, K.1    Asbeck, J.2    Nickel, S.3
  • 27
    • 0029204842 scopus 로고
    • Mood and judgment: The affect infusion model (AIM)
    • doi: 10.1037/0033-2909.117.1.39
    • Forgas J.P. Mood and judgment: The affect infusion model (AIM). Psychological Bulletin 1995, 117:39-66. doi: 10.1037/0033-2909.117.1.39.
    • (1995) Psychological Bulletin , vol.117 , pp. 39-66
    • Forgas, J.P.1
  • 28
    • 4043133805 scopus 로고    scopus 로고
    • Emotional labor demands and compensating wage diffentials
    • doi: 10.1037/0021-9010.89.4.700
    • Glomb T.M., Kammeyer-Mueller J.D., Rotundo M. Emotional labor demands and compensating wage diffentials. Journal of Applied Psychology 2004, 89:700-714. doi: 10.1037/0021-9010.89.4.700.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 700-714
    • Glomb, T.M.1    Kammeyer-Mueller, J.D.2    Rotundo, M.3
  • 29
    • 34548857108 scopus 로고    scopus 로고
    • Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation
    • doi: 10.1037/1076-8998.12.3.301
    • Goldberg L.S., Grandey A.A. Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology 2007, 12:301-318. doi: 10.1037/1076-8998.12.3.301.
    • (2007) Journal of Occupational Health Psychology , vol.12 , pp. 301-318
    • Goldberg, L.S.1    Grandey, A.A.2
  • 30
    • 29444445069 scopus 로고    scopus 로고
    • Emotional display rules and emotional labor: The moderating role of commitment
    • doi: 10.1037/0021-9010.90.6.1256
    • Gosserand R.H., Diefendorff J.M. Emotional display rules and emotional labor: The moderating role of commitment. Journal of Applied Psychology 2005, 90:1256-1264. doi: 10.1037/0021-9010.90.6.1256.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 1256-1264
    • Gosserand, R.H.1    Diefendorff, J.M.2
  • 31
    • 0033631637 scopus 로고    scopus 로고
    • Emotional regulation in the workplace: A new way to conceptualize emotional labor
    • doi: 10.1037/1076-8998.5.1.95
    • Grandey A.A. Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology 2000, 5:95-110. doi: 10.1037/1076-8998.5.1.95.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 95-110
    • Grandey, A.A.1
  • 32
    • 0037296863 scopus 로고    scopus 로고
    • When " the show must go on": Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    • doi: 10.2307/30040678
    • Grandey A.A. When " the show must go on": Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal 2003, 46:86-96. doi: 10.2307/30040678.
    • (2003) Academy of Management Journal , vol.46 , pp. 86-96
    • Grandey, A.A.1
  • 33
    • 8144222563 scopus 로고    scopus 로고
    • The customer is not always right: Customer verbal aggression toward service employees
    • doi: 10.1002/job.252
    • Grandey A.A., Dickter D.N., Sin H.-P. The customer is not always right: Customer verbal aggression toward service employees. Journal of Organizational Behavior 2004, 25:397-418. doi: 10.1002/job.252.
    • (2004) Journal of Organizational Behavior , vol.25 , pp. 397-418
    • Grandey, A.A.1    Dickter, D.N.2    Sin, H.-P.3
  • 34
    • 0031603708 scopus 로고    scopus 로고
    • Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology
    • doi: 10.1037/0022-3514.74.1.224
    • Gross J.J. Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology 1998, 74:224-237. doi: 10.1037/0022-3514.74.1.224.
    • (1998) Journal of Personality and Social Psychology , vol.74 , pp. 224-237
    • Gross, J.J.1
  • 35
    • 0001376349 scopus 로고    scopus 로고
    • The emerging field of emotion regulation: An integrative review
    • doi: 10.1037/1089-2680.2.3.271
    • Gross J.J. The emerging field of emotion regulation: An integrative review. Review of General Psychology 1998, 2:271-299. doi: 10.1037/1089-2680.2.3.271.
    • (1998) Review of General Psychology , vol.2 , pp. 271-299
    • Gross, J.J.1
  • 36
    • 0242474299 scopus 로고    scopus 로고
    • Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being
    • doi: 10.1037/0022-3514.85.2.348
    • Gross J.J., John O.P. Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology 2003, 85:348-362. doi: 10.1037/0022-3514.85.2.348.
    • (2003) Journal of Personality and Social Psychology , vol.85 , pp. 348-362
    • Gross, J.J.1    John, O.P.2
  • 39
    • 0002900403 scopus 로고
    • Positive affect as a factor in organizational behavior
    • JAI Press, Greenwich, CT, L.L. Cummings, B.M. Staw (Eds.)
    • Isen A., Baron R. Positive affect as a factor in organizational behavior. Research in organizational behavior 1991, 13:1-54. JAI Press, Greenwich, CT. L.L. Cummings, B.M. Staw (Eds.).
    • (1991) Research in organizational behavior , vol.13 , pp. 1-54
    • Isen, A.1    Baron, R.2
  • 40
    • 0017927579 scopus 로고
    • Affect, accessibility of material in memory, and behavior: A cognitive loop?
    • doi: 10.1037/0022-3514.36.1.1
    • Isen A.M., Shalker T.E., Clark M., Karp L. Affect, accessibility of material in memory, and behavior: A cognitive loop?. Journal of Personality and Social Psychology 1978, 36:1-12. doi: 10.1037/0022-3514.36.1.1.
    • (1978) Journal of Personality and Social Psychology , vol.36 , pp. 1-12
    • Isen, A.M.1    Shalker, T.E.2    Clark, M.3    Karp, L.4
  • 41
    • 12444347819 scopus 로고    scopus 로고
    • Variations on a human universal: Individual differences in positivity offset and negativity bias
    • doi: 10.1080/02699930441000120
    • Ito T.A., Cacioppo J.T. Variations on a human universal: Individual differences in positivity offset and negativity bias. Cognition & Emotion 2005, 19:1-26. doi: 10.1080/02699930441000120.
    • (2005) Cognition & Emotion , vol.19 , pp. 1-26
    • Ito, T.A.1    Cacioppo, J.T.2
  • 42
    • 0032220202 scopus 로고    scopus 로고
    • Eliciting affect using the International Affective Picture System: Trajectories through evaluative space
    • doi: 10.1177/0146167298248006
    • Ito T.A., Cacioppo J.T., Lang P.J. Eliciting affect using the International Affective Picture System: Trajectories through evaluative space. Personality and Social Psychology Bulletin 1998, 24:855-879. doi: 10.1177/0146167298248006.
    • (1998) Personality and Social Psychology Bulletin , vol.24 , pp. 855-879
    • Ito, T.A.1    Cacioppo, J.T.2    Lang, P.J.3
  • 44
    • 0041044494 scopus 로고
    • Do interviewers bias polls?
    • doi: 10.1086/265548
    • Katz D. Do interviewers bias polls?. Public Opinion Quarterly 1942, 6:248-268. doi: 10.1086/265548.
    • (1942) Public Opinion Quarterly , vol.6 , pp. 248-268
    • Katz, D.1
  • 45
    • 0001924255 scopus 로고    scopus 로고
    • Emotion, social function, and psychopathology
    • doi: 10.1037/1089-2680.2.3.320
    • Keltner D., Kring A. Emotion, social function, and psychopathology. Review of General Psychology 1998, 2:320-342. doi: 10.1037/1089-2680.2.3.320.
    • (1998) Review of General Psychology , vol.2 , pp. 320-342
    • Keltner, D.1    Kring, A.2
  • 48
    • 34249083042 scopus 로고    scopus 로고
    • More than mere mimicry? The influence of emotion on rapid facial reactions to faces
    • doi: 10.1037/1528-3542.7.2.447
    • Moody E.J., McIntosh D.N., Mann L.J., Weisser K.R. More than mere mimicry? The influence of emotion on rapid facial reactions to faces. Emotion 2007, 7:447-457. doi: 10.1037/1528-3542.7.2.447.
    • (2007) Emotion , vol.7 , pp. 447-457
    • Moody, E.J.1    McIntosh, D.N.2    Mann, L.J.3    Weisser, K.R.4
  • 49
    • 0034154647 scopus 로고    scopus 로고
    • Self-regulation and depletion of limited resources: Does self-control resemble a muscle?
    • doi: 10.1037/0033-2909.126.2.247
    • Muraven M., Baumeister R.F. Self-regulation and depletion of limited resources: Does self-control resemble a muscle?. Psychological Bulletin 2000, 126:247-259. doi: 10.1037/0033-2909.126.2.247.
    • (2000) Psychological Bulletin , vol.126 , pp. 247-259
    • Muraven, M.1    Baumeister, R.F.2
  • 51
    • 0037865864 scopus 로고    scopus 로고
    • Mechanisms of self-control failure: Motivation and limited resources
    • doi: 10.1177/0146167203029007008
    • Muraven M., Slessareva E. Mechanisms of self-control failure: Motivation and limited resources. Personality and Social Psychology Bulletin 2003, 29:894-906. doi: 10.1177/0146167203029007008.
    • (2003) Personality and Social Psychology Bulletin , vol.29 , pp. 894-906
    • Muraven, M.1    Slessareva, E.2
  • 52
    • 0032011124 scopus 로고    scopus 로고
    • Self-control as limited resource: Regulatory depletion patterns
    • doi: 10.1037/0022-3514.74.3.774
    • Muraven M., Tice D.M., Baumeister R.F. Self-control as limited resource: Regulatory depletion patterns. Journal of Personality and Social Psychology 1998, 74:774-789. doi: 10.1037/0022-3514.74.3.774.
    • (1998) Journal of Personality and Social Psychology , vol.74 , pp. 774-789
    • Muraven, M.1    Tice, D.M.2    Baumeister, R.F.3
  • 54
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • doi: 10.2307/1251430
    • Parasuraman A., Zeithaml V.A., Berry L.L. A conceptual model of service quality and its implications for future research. Journal of Marketing 1985, 49:41-50. doi: 10.2307/1251430.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 55
    • 29744450563 scopus 로고
    • The affective and cognitive context of self-reported measures of subjective well-being
    • doi: 10.1007/BF01086714
    • Pavot W., Diener E. The affective and cognitive context of self-reported measures of subjective well-being. Social Indicators Research 1993, 28:1-20. doi: 10.1007/BF01086714.
    • (1993) Social Indicators Research , vol.28 , pp. 1-20
    • Pavot, W.1    Diener, E.2
  • 56
    • 0035643026 scopus 로고    scopus 로고
    • Service with a smile: Emotional contagion in the service encounter
    • doi: 10.2307/3069445
    • Pugh S.D. Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal 2001, 44:1018-1027. doi: 10.2307/3069445.
    • (2001) Academy of Management Journal , vol.44 , pp. 1018-1027
    • Pugh, S.D.1
  • 57
    • 0000307324 scopus 로고
    • Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors
    • doi: 10.2307/256388
    • Rafaeli A., Sutton R.I. Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors. Academy of Management Journal 1991, 34:749-775. doi: 10.2307/256388.
    • (1991) Academy of Management Journal , vol.34 , pp. 749-775
    • Rafaeli, A.1    Sutton, R.I.2
  • 59
    • 4043121043 scopus 로고    scopus 로고
    • The cognitive consequences of concealing feelings
    • doi: 10.1111/j.0963-7214.2004.00291.x
    • Richards J.M. The cognitive consequences of concealing feelings. Current Directions in Psychological Science 2004, 13:131-134. doi: 10.1111/j.0963-7214.2004.00291.x.
    • (2004) Current Directions in Psychological Science , vol.13 , pp. 131-134
    • Richards, J.M.1
  • 60
    • 85047673770 scopus 로고    scopus 로고
    • Belief and feeling: Evidence for an accessibility model of emotional self-report
    • doi: 10.1037/0033-2909.128.6.934
    • Robinson M.D., Clore G.L. Belief and feeling: Evidence for an accessibility model of emotional self-report. Psychological Bulletin 2002, 128:934-960. doi: 10.1037/0033-2909.128.6.934.
    • (2002) Psychological Bulletin , vol.128 , pp. 934-960
    • Robinson, M.D.1    Clore, G.L.2
  • 61
    • 85047671607 scopus 로고    scopus 로고
    • Episodic and semantic knowledge in emotional self-report: Evidence for two judgment processes
    • doi: 10.1037/0022-3514.83.1.198
    • Robinson M.D., Clore G.L. Episodic and semantic knowledge in emotional self-report: Evidence for two judgment processes. Journal of Personality and Social Psychology 2002, 83:198-215. doi: 10.1037/0022-3514.83.1.198.
    • (2002) Journal of Personality and Social Psychology , vol.83 , pp. 198-215
    • Robinson, M.D.1    Clore, G.L.2
  • 62
    • 21844481749 scopus 로고
    • Processing rational and emotional messages: The cognitive and affective mediation of persuasion
    • doi: 10.1006/jesp.1995.1008
    • Rosselli F., Skelly J.J., Mackie D.M. Processing rational and emotional messages: The cognitive and affective mediation of persuasion. Journal of Experimental Social Psychology 1995, 31:163-190. doi: 10.1006/jesp.1995.1008.
    • (1995) Journal of Experimental Social Psychology , vol.31 , pp. 163-190
    • Rosselli, F.1    Skelly, J.J.2    Mackie, D.M.3
  • 64
    • 27744554898 scopus 로고    scopus 로고
    • The influence of chronically and temporarily accessible information on life satisfaction judgments
    • doi: 10.1037/0022-3514.89.3.395
    • Schimmack U., Oishi S. The influence of chronically and temporarily accessible information on life satisfaction judgments. Journal of Personality and Social Psychology 2005, 89:395-406. doi: 10.1037/0022-3514.89.3.395.
    • (2005) Journal of Personality and Social Psychology , vol.89 , pp. 395-406
    • Schimmack, U.1    Oishi, S.2
  • 65
    • 58149372958 scopus 로고
    • Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states
    • doi: 10.1037/0022-3514.45.3.513
    • Schwarz N., Clore G.L. Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states. Journal of Personality and Social Psychology 1983, 45:513-523. doi: 10.1037/0022-3514.45.3.513.
    • (1983) Journal of Personality and Social Psychology , vol.45 , pp. 513-523
    • Schwarz, N.1    Clore, G.L.2
  • 66
    • 84985784948 scopus 로고
    • Soccer, rooms, and the quality of your life: Mood effects on judgments of satisfaction with life in general and with specific domains
    • doi: 10.1002/ejsp.2420170107
    • Schwarz N., Strack F., Kommer D., Wagner D. Soccer, rooms, and the quality of your life: Mood effects on judgments of satisfaction with life in general and with specific domains. European Journal of Social Psychology 1987, 17:69-79. doi: 10.1002/ejsp.2420170107.
    • (1987) European Journal of Social Psychology , vol.17 , pp. 69-79
    • Schwarz, N.1    Strack, F.2    Kommer, D.3    Wagner, D.4
  • 67
    • 0027581205 scopus 로고
    • Memory for positive versus negative life events: Theories for the differences between happy and unhappy persons
    • doi: 10.1037/0022-3514.64.4.654
    • Seidlitz L., Diener E. Memory for positive versus negative life events: Theories for the differences between happy and unhappy persons. Journal of Personality and Social Psychology 1993, 64:654-664. doi: 10.1037/0022-3514.64.4.654.
    • (1993) Journal of Personality and Social Psychology , vol.64 , pp. 654-664
    • Seidlitz, L.1    Diener, E.2
  • 68
    • 84875514169 scopus 로고    scopus 로고
    • Mediation in experimental and nonexperimental studies: New procedures and recommendations
    • doi: 10.1037/1082-989X.7.4.422
    • Shrout P.E., Bolger N. Mediation in experimental and nonexperimental studies: New procedures and recommendations. Psychological Methods 2002, 7:422-445. doi: 10.1037/1082-989X.7.4.422.
    • (2002) Psychological Methods , vol.7 , pp. 422-445
    • Shrout, P.E.1    Bolger, N.2
  • 69
    • 0002349371 scopus 로고
    • Mood, categorization breadth, and performance appraisal: The effects of order of information acquisition and affective state on halo, accuracy, information retrieval, and evaluations
    • doi: 10.1016/0749-5978(88)90018-0
    • Sinclair R.C. Mood, categorization breadth, and performance appraisal: The effects of order of information acquisition and affective state on halo, accuracy, information retrieval, and evaluations. Organizational Behavior and Human Decision Processes 1988, 42:22-46. doi: 10.1016/0749-5978(88)90018-0.
    • (1988) Organizational Behavior and Human Decision Processes , vol.42 , pp. 22-46
    • Sinclair, R.C.1
  • 70
    • 0002194569 scopus 로고
    • The influence of mood state on judgment and action: Effects on persuasion, categorization, social justice, person perception, and judgmental accuracy
    • Erlbaum, Hillsdale, NJ, L. Martin, A. Tesser (Eds.)
    • Sinclair R.C., Mark M.M. The influence of mood state on judgment and action: Effects on persuasion, categorization, social justice, person perception, and judgmental accuracy. The construction of social judgments 1991, 165-193. Erlbaum, Hillsdale, NJ. L. Martin, A. Tesser (Eds.).
    • (1991) The construction of social judgments , pp. 165-193
    • Sinclair, R.C.1    Mark, M.M.2
  • 71
    • 0002037905 scopus 로고
    • Asymptotic confidence intervals for indirect effects in structural equation models
    • doi: 10.2307/270723
    • Sobel M.E. Asymptotic confidence intervals for indirect effects in structural equation models. Sociological Methodology 1982, 13:290-312. doi: 10.2307/270723.
    • (1982) Sociological Methodology , vol.13 , pp. 290-312
    • Sobel, M.E.1
  • 72
    • 0009321682 scopus 로고
    • The robustness of estimates of total indirect effects in covariance structure models estimated by maximum likelihood
    • doi: 10.1007/BF02295291
    • Stone C.A., Sobel M.E. The robustness of estimates of total indirect effects in covariance structure models estimated by maximum likelihood. Psychometrika 1990, 55:337-352. doi: 10.1007/BF02295291.
    • (1990) Psychometrika , vol.55 , pp. 337-352
    • Stone, C.A.1    Sobel, M.E.2
  • 73
    • 0000789364 scopus 로고    scopus 로고
    • Some like it hot: The case for the emotional negotiator
    • Erlbaum, Hillsdale, NJ, L. Thompson, J. Levine, D. Messick (Eds.)
    • Thompson L.L., Nadler J., Kim P.H. Some like it hot: The case for the emotional negotiator. Shared cognition in organizations: The management of knowledge 1999, 139-161. Erlbaum, Hillsdale, NJ. L. Thompson, J. Levine, D. Messick (Eds.).
    • (1999) Shared cognition in organizations: The management of knowledge , pp. 139-161
    • Thompson, L.L.1    Nadler, J.2    Kim, P.H.3
  • 74
    • 0034344618 scopus 로고    scopus 로고
    • Catching moods and hitting runs: Mood linkage and subjective performance in professional sport teams
    • doi: 10.1037/0021-9010.85.6.848
    • Totterdell P. Catching moods and hitting runs: Mood linkage and subjective performance in professional sport teams. Journal of Applied Psychology 2000, 85:848-859. doi: 10.1037/0021-9010.85.6.848.
    • (2000) Journal of Applied Psychology , vol.85 , pp. 848-859
    • Totterdell, P.1
  • 75
    • 42149142923 scopus 로고    scopus 로고
    • Making the break count: An episodic examination of recovery activities, emotional experiences, and positive affective displays
    • Trougakos J.P., Beal D.J., Green S.G., Weiss H.M. Making the break count: An episodic examination of recovery activities, emotional experiences, and positive affective displays. Academy of Management Journal 2008, 51:131-146.
    • (2008) Academy of Management Journal , vol.51 , pp. 131-146
    • Trougakos, J.P.1    Beal, D.J.2    Green, S.G.3    Weiss, H.M.4
  • 76
    • 0036041455 scopus 로고    scopus 로고
    • A situational analysis on how salespeople experience and cope with shame and embarrassment
    • doi: 10.1002/mar.10032
    • Verbeke W., Bagozzi R.P. A situational analysis on how salespeople experience and cope with shame and embarrassment. Psychology & Marketing 2002, 19:713-741. doi: 10.1002/mar.10032.
    • (2002) Psychology & Marketing , vol.19 , pp. 713-741
    • Verbeke, W.1    Bagozzi, R.P.2
  • 77
    • 0036242921 scopus 로고    scopus 로고
    • Emotion work and psychological well-being: A review of the literature and some conceptual considerations
    • doi: 10.1016/S1053-4822(02)00048-7
    • Zapf D. Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review 2002, 12:237-268. doi: 10.1016/S1053-4822(02)00048-7.
    • (2002) Human Resource Management Review , vol.12 , pp. 237-268
    • Zapf, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.