Service Without a Smile: Comparing the Consequences of Neutral and Positive Display Rules

Journal of Applied Psychology

Volumn 96, Issue 2, 2011, Pages 350-362

  Trougakos, John P ^a   Jackson, Christine L ^b   Beal, Daniel J ^c  

^a UNIVERSITY OF TORONTO   (Canada)

^b PURDUE UNIVERSITY   (United States)

^c RICE UNIVERSITY   (United States)

Author keywords

Display rules; Emotional labor; Emotional regulation; Expression suppression; Job performance

Indexed keywords

ADULT; AFFECT; ARTICLE; ATTITUDE; FACIAL EXPRESSION; FEMALE; HUMAN; HUMAN RELATION; MALE; PHYSIOLOGY; PSYCHOLOGICAL ASPECT; STUDENT; TASK PERFORMANCE; WORK;

ADULT; AFFECT; ATTITUDE; FEMALE; HUMANS; INTERPERSONAL RELATIONS; MALE; SMILING; STUDENTS; TASK PERFORMANCE AND ANALYSIS; WORK; YOUNG ADULT;

EID: 79953069265     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0021880     Document Type: Article

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