Drivers of customer satisfaction and relationship quality in system delivery projects

Journal of Strategic Marketing

Volumn 21, Issue 7, 2013, Pages 613-636

  Haverila, Matti Juhani ^a   Martinsuo, Miia ^b   Naumann, Earl ^c  

^a ALFAISAL UNIVERSITY   (Saudi Arabia)

^b TAMPERE UNIVERSITY OF TECHNOLOGY   (Finland)

^c AMERICAN UNIVERSITY OF SHARJAH   (United Arab Emirates)

Author keywords

customer satisfaction; decision making role; project management; relationship quality

Indexed keywords

EID: 84890430307     PISSN: 0965254X     EISSN: 14664488     Source Type: Journal    
DOI: 10.1080/0965254X.2013.804860     Document Type: Article

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