A definition, model, and empirical analysis of business-to-business relationship quality

International Journal of Service Industry Management

Volumn 19, Issue 1, 2008, Pages 32-62

  Holmlund, Maria ^a  

^a HANKEN SCHOOL OF ECONOMICS   (Finland)

Author keywords

Business to business marketing; Customer service management; Quality; Quality improvement

Indexed keywords

EID: 40849145877     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230810855707     Document Type: Article

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