Customer satisfaction and business performance: A firm-level analysis

Journal of Services Marketing

Volumn 25, Issue 1, 2011, Pages 20-32

  Williams, Paul ^a   Naumann, Earl ^a  

^a AMERICAN UNIVERSITY OF SHARJAH   (United Arab Emirates)

Author keywords

Customer loyalty; Customer satisfaction; Financial performance; Stakeholders; Stock markets

Indexed keywords

EID: 79551633318     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041111107032     Document Type: Article

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