Understanding service quality and relationship quality in is outsourcing: Client orientation and promotion, project management effectiveness, and the task-technology-structure fit

Journal of Computer Information Systems

Volumn 48, Issue 2, 2007, Pages 1-15

  Chakrabarty, Subrata ^a   Whitten, Dwayne ^a   Green, Ken ^b  

^a TEXAS A AND M UNIVERSITY   (United States)

^b HENDERSON STATE UNIVERSITY   (United States)

Author keywords

Internet; Outsourcing; Relationship quality; Service quality

Indexed keywords

CLIENT ORIENTATION; COLLABORATION TOOL; INTERNET TECHNOLOGY; MANAGEMENT EFFECTIVENESS; OUTSOURCING RELATIONSHIPS; RELATIONSHIP QUALITIES; SERVICE QUALITY; USER SATISFACTION;

INTERNET; OUTSOURCING; PROJECT MANAGEMENT;

QUALITY OF SERVICE;

EID: 40549144857     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (72)